Reservations topics

$460 cancelled COVID flight, I can only use $50 to rebook?!?!?!?!?

daniele1 — Thu, 22 Apr 2021 01:35:33 GMT

Had a vacation planned for April 2020. Thanks to Covid that didn't happen. Tried to rebook vacation, but had to cancel rebooking due to second wave and lockdown. Trying to rebook vacation for October 2021 and now I only have $50 in travel funds. All other credits have expired. I have not used any of the original $460. I am just trying to book a flight. My friends have already rebooked through United with no issues. Southwest said we would have until September 2021 to use the money from cancelled flights. Please someone help I am beyond frustrated and upset. I booked with Southwest because they advertise that they care about customer service and it seems like all my friends that booked on Spirit/United are getting much better customer service. Please help I am just trying not to lose this $410 its a lot of money. Can anyone help me book this flight?

Anyone that reads this if you see no responses and just excuses it tells you everything you need to know about Southwest. $460 spent and no flight so far...

Flight cancelled

Kruser87 — Wed, 21 Apr 2021 22:26:08 GMT

We had a trip from Chicago midway to cancun coming up in 2 months. While looking at my southwest account yesterday I was surprised to find our reservation had been cancelled without notice. After reading similar stories on here I guess that happens continues sometimes. Here's my main issue: after taking to southwest then can get us there as planned but can only fly us back either the day before or the day after we were originally booked for. Obviously on top of the whole situation being extremely frustrating, this creates an issue with the hotel. Either I lose 1.5/2 days in cancun or I have to try to get an extra night and then have to pay for that. My spouse has been talking to the airline. Spouse said they've actually been rude, said the best they can do is fly us another day, won't offer anything to make up for it, and even threatened to cancel the entire trip if we didn't drop the issue. The original day of our return still has flights listed but they all day "unavailable", not "sold out". Any advice is appreciated.

Southwest taking $190 out of $460 for a rebooking due to COVID.

daniele1 — Wed, 21 Apr 2021 18:22:49 GMT

I originally had a flight booked for April 2020, and cancelled it due to covid. Rebooked a vacation for October 2020, but cancelled that because COVID was still causing travel restrictions and my state was heading into a new lockdown. I am trying to book a flight for October 2021 and it turns out all my travel funds are down to $270? I booked with Southwest because they claim no fees and say they give great customer service. This is awful. One of my good friends did the exact same thing with cancellations and rebookings through United and was able to use all of his funds for this same trip in October 2021. I had to call customer service 3 different times killing 2 hours of my afternoon to even get this response. If Southwest has no interest in helping me I really think I should just use United and never book with them again. Anyone that has had a similar experience please comment below and save other people from being ripped off in this manner. Southwest if you would like to help please reply but at this point I am beyond frustrated and upset that you think this is ok.

Travel Funds

lreed1790 — Wed, 21 Apr 2021 17:05:41 GMT

Because of COVID my cruise was cancelled and my travel funds expire on August 17th, 2021. My next cruise is on November 15th, 2021. How can I use these travel funds for my November cruise?

December 2021

wsublet — Wed, 21 Apr 2021 16:37:14 GMT

when will December 2021 flights be available?

Conformation number

Jayla-dom2 — Fri, 16 Apr 2021 17:12:46 GMT

Hi, I want to change my flight dates and I don't have the confirmation number from my email I deleted it by accident I wanted to see if I could be able to get it again?

Change Flight Red Banner

Trvlgrl — Mon, 12 Apr 2021 20:45:17 GMT

Can anyone tell me about the red change flight banner? I have a flight in May, my flight has already been changed once. I have noticed that the change flight red banner is still showing up on my app and has been there for a while now. I know there is always a chance my flight will change again but just wondering what is your experience is with this. I don't want to change my flight time.

thanks

change flight for only 1 passenger from a 2 passenger booking with 1 confirmation number online

MarieTaylor — Sun, 11 Apr 2021 18:19:11 GMT

How do I change a flight for only 1 passenger online with 2 passenger booking with 1 confirmation number. I can't seem to seperate booking.

grandchild traveling alone

maethomas — Thu, 08 Apr 2021 16:24:02 GMT

what id requirements are there for a 14 yr old traveling alone? she will not need an escort and does not have a driver's license yet.

Desktop vs Mobile App

strgth — Wed, 07 Apr 2021 23:26:42 GMT

From some of the forums I've read, it appears that it is best to use the mobile app to book, change, cancel flights. However, I noticed on the desktop version, my account shows that I can register for the A-list Status promotion but that same promotion is not listed on my account in the app. So what is the advantage of using one over the other?

Changing flights w/o loosing flight credit

Smichel — Tue, 06 Apr 2021 00:41:13 GMT

I have a credit on my account from a previos flight that had to be canceled. I'm thinking about booking 2 flights right now for a trip my husband and I are taking this summer because the rates are pretty good right now and applying the credit. (The balance would be paid from my checking accnt) I just want to make sure I understand the policies correctly. If the rates go down between now and then I can change our flights and I would still get the full credit of the difference on my account right? They would just have the same expiration date as the original credit?

Expiring Credit

Joan7971 — Mon, 05 Apr 2021 22:17:39 GMT

Good Afternoon -

My daughter has a travel credit that expires on 4/14/21. She is looking to take my granddaughter to TPA on 5/17/21. The voucher states that travel would need to be completed by the expiration. With Covid, travel was not an option and now restrictions are starting to be lifted. Can she apply this to her airfare or would she need to pay the $100 change fee?

Thank you

Non stop flights

sgrimes1015 — Fri, 02 Apr 2021 17:22:12 GMT

I am trying to book flights for Nov 2021 to Tampa. It shows there are no non-stop flights at all. There usually are that time of year. Have they stopped non-stop flights? Is it possible they will add them at a later date? Thanks for any insight!

Southwest Vacations-What do we put for payment amount under credit card field when using 2 payments?

Peterg — Fri, 02 Apr 2021 08:03:33 GMT

This is when using southwest travel funds sorry forgot that part.

Bait and switch on a refund vs travel funds

Kjtakacs — Wed, 31 Mar 2021 23:32:02 GMT

This is a message I sent SW:

Wed 3-31-21 730 pm EST

Last night at around 8:30 pm I made my boyfriend a reservation to go from PBI to Islip on April 10 and returning on April 12.

I put the fee of 501.00 on MY southwest credit card. This morning he indicated that he chose the wrong weekend and could he change it to April 16 returning April 18.

It indicated that the second flight was $248 less than the first one and that it would not return to my credit card but be used as a travel fund.

It has not been 24 hours so I feel this is unfair. I spoke to customer relations at 4:35 pm EST and she told me that if I had “cancelled” that flight I would have gotten the refund but since I “Changed”it I would not.

She said and I quote “ you had to learn the lesson the hard way”

I have searched and searched your fine print and absolutely nowhere does it say if you change your flight you won’t get the credit back on your card.
As I am typing this it’s STILL UNDER 24 HOURS SINCE MAKING THIS RESERVATION!

He has no plans to travel to use those funds and will probably be wasted money which no one can afford in this pandemic.
I beg you to put those travel funds back on my credit card as a credit. I’m am extremely upset with this situation. The average person could not possibly know that cancelling and changing a reservation are not the same since it was done under 24 hours. Your fine print does NOT have this information. Totally disgusted with Southwest.

Make Profile for frequent travelers

sullivja — Wed, 31 Mar 2021 14:49:17 GMT

Overall I am a net promoter of Southwest and they have a large majority of my flying business both for work and personal travel. However, the one spot that frustrates me compared to other online booking experiences is having profiles that make it easier to book for my entire family. I fly with my wife and kids and it is really frustrating to enter their data, look up their rapid rewards account, and do this each time I need to fly.

Is there any way we can get it that you can add people you fly with to your profile and then select them when booking?

Refund have you received it??

joelle010380 — Tue, 30 Mar 2021 15:51:45 GMT

Good afternoon,

I'm wanting to see how many people out here are still waiting on a refund from SouthWest Vacations and for how long? I have been going rounds with them since November for my refund and I'm about done and ready for file a lawsuit. I have waited 90 days + and it is unacceptable. Every time I call i get a different answer and no one will let me talk with accounting or a supervisor. Is anyone else having the same issues?

NO RESPONSE FROM SOUTHWEST VACATIONS

Aboundingk — Mon, 29 Mar 2021 17:08:17 GMT

Southwest Vacations booked my trip to Jamaica. The representative did not put my name on the ticket as it appears on my passport. She said that she would immediately send an email correcting my name. EVERYBODY knows that the name has to match. I have tried emailing SW Vacations. (No response after 5 days). I called this morning at 8am when they open. At first I was told it would be 14 min, then 28 min, then 60 min, then 81 min and that was all during the same call. When I called back and selected make a new trip the rep answered in 5 min and she said she couldn’t help me and sent me back to customer service. Then I selected call me back “in line” and was told it would take 89 minutes. That was 3 hours ago. I am so frustrated because I need to make sure that this change was done. I called SW Airlines and was told that no email re: name change was received. I even called SW Vacations parent corporation Apple Leisure Group and no answer their either. SW Vacations used to be good, but I guess they have gone completely down. This will be my LAST time using them. I hope they call me back before my trip

Hight Disappointed : Changed my itinerary without my consent or informing me in advance :

nkankanala — Mon, 29 Mar 2021 15:41:55 GMT

Hi Southwest Team,

How can you change my flight schedule without informing me in advance or without my consent ? The new itinerary is not good at all. It is interfering with my working hours. And I am travelling with spouse and 2 kids. This is really not acceptable. I am highly disappointed with your action.

I am expecting a call from your team.

Hold Times Increasing

cbw1014 — Sat, 27 Mar 2021 14:56:29 GMT

I have been on hold for 40 minutes. Not as long as most, I get that. My frustration is that my hold time estimate has gone from 77 minuets to 107 so far. Increasing not decreasing? On top of that 2 emails have gone unanswered by customer support, so obviously waiting on the line is the only option. SWA is failing in this department. So disappointed. I just need to find out where our vacation travel funds are. They cancelled our trip due to covid last year, but the only thing we got refunded/travel credit for was the flight portion. That is less than half the funds. I just want to talk to someone!

San Francisco Pilot Hot Mic

Dblair91 — Fri, 26 Mar 2021 21:01:17 GMT

Hi everyone, if you have not heard the hot mic of the San Francisco pilot yet, I would suggest that you listen. After listening, I can full heartedly say that my next flight will be with Southwest Airlines. Thank you Southwest!

Southwest Changed/Cancelled my departing flight

MasonsMommy — Fri, 26 Mar 2021 11:18:12 GMT

I had a departing flight from my city, to another state with a layover and plane change, and then i was to finally arrive at my destination.

southwest now shows i am leaving the layover state, to my destination.....

Why would they just get rid of my departing state.... and try to have me board in a state i wouldnt even be able to get to?

when i go to change the flight "free of charge" it tells me non exist...

but if i want to go and rebook departing MY CITY to MY DESTINATION 3 flights come up for 2x the price i originally paid.....even my original flight is showing.... yet they are telling me mine that i had booked isnt?

whats going on here.....

Los Cabos, San Lucas

TessaT1961 — Thu, 25 Mar 2021 17:21:50 GMT

Southwest makes so many awesome promises. As I am on hold they talk of being committed to their customers. Well I booked a Vacation package 02/03/2021. So Mi Beach hotel is going to be in renovations the days I booked. Southwest sent me a notification via Email. They offered me a place at Paradisus Hotel which the beach is rock no sand and cost is, $700 more then my Me Beach. But it is in San Jose, Los Cabos. I waited 259 minutes before I was connected to a Southwest Agent only so that she could put me on hold AGAIN to see if they could get me a hotel on the beach in San Lucas. Well they wanted me to pay $700 more since I didn't want to accept the Paradisus Hotel. How can Southwest even send me to a different city? I want to be near my family. I want a hotel in the same town I booked in!!! now I'm on hold AGAIN! The first agent hung up on me!!! No Bueno! I can't find a complaint phone# for Southwest. I have been flying with Southwest since I was 13yrs old. parents sent me to my Grandmother via Southwest and I'm in my 50's today. I'm pissed off!

Check your flights!

jksobonya — Wed, 24 Mar 2021 13:49:21 GMT

Hi SWA friends,

A friendly reminder to check your upcoming flights! Southwest has been making adjustments and moving / eliminating some flights in continued response to the pandemic and current travel needs. Over the past few days I got an e-mail notification that two of my flights were changed, but I checked all of them to be safe and noticed a 3rd flight was moved up an entire day 😞 I got no notification about that.

If your flights changed and you got an email about it, you can change your flight to -any- other available flight 100% for free - and it doesn’t have to be the same day! So if you wanted to arrive a day earlier or later you can for example. You have to rebook within 3 days of receiving the email about the change. If you notice any inconsistencies with your flights or have trouble rebooking, contact Southwest, preferably on their social media channels (Twitter, FB) via private message.

Happy flying!

—Jessica

SWA relaxing COVID19 protocols. Will masks be next to go?

SergioK — Tue, 23 Mar 2021 20:27:04 GMT

My first experience flying SWA after more than a year was not good, but I decided to give it another try. My second experience was worse!! Gone are the boarding in groups of 10 to avoid crowding, gone is standing 6 ft away, gone is any suggestion of waiting to deplane until rows in front of you have cleared.

In fact SWA gate staff seemed to cherish the crowding and pushing at the gate by asking people to find their relative position within the groups of 30, ".... as we have always done..." in the immortal words of the SWA gate agent. Really? We are back to before pandemic, business as usual?

And of course wearing of face masks is kinda relaxed during deplaning. All other threatening words to the contrary, flight attendants do not enforce the masks especially with the chaos of everyone crowding in the aisle for deplaning.

I cancelled my return flights on SWA, will take another airline that takes my health more seriously. I would really appreciate SWA refunding my tickets if they cannot meet CDC guidelines as I expected based on my first flight only 3 weeks ago.

Points flights cost 20% less

dfwskier — Tue, 23 Mar 2021 14:17:02 GMT

For only the second time I can remember, Southwest is letting people book points flights at a 20% discount. It’s a good deal.

Buy your ticket by Thursday. Fly by April 30 use discount code savenow

When did it become so expensive to fly direct to Las Vegas?

cer123 — Tue, 23 Mar 2021 13:38:04 GMT

Pre-Covid I could fly direct from Tampa to Las Vegas for a couple hundred dollars. Now it's triple that. What happened? Several airlines are lower so surprised SW not the low cost option on a direct route.

Providenciales

Larsarz — Mon, 22 Mar 2021 11:59:06 GMT

Is there any indication as to if/when southwest will resume service to Providenciales, Turks and Caicos? Thank you!

Error Code 429999999

SLee — Mon, 22 Mar 2021 02:58:04 GMT

I have been receiving the following error on the Southwest app today.

Your request could not be completed at this time. Try again later.

Error Code 429999999

Does anyone know how to resolve?

I did just get an Android update recently.

Thank you.

SW Changed My Flight

greeneyes — Mon, 22 Mar 2021 02:35:23 GMT

Want to change my new itinerary you gave me for 5-11-21.

Thanks!

Endless Wait Times

aradford — Mon, 22 Mar 2021 01:48:52 GMT

How is it possible that there is a 90 minute wait time to get help with an error I made while booking a flight? There was not even an option to get a call-back. So I am sitting here for an "estimated' wait time of 97 minutes. I cannot believe how difficult Southwest is making it to get help/support.

Flight booked on Travel Funds Question

Matt4202 — Wed, 17 Mar 2021 09:18:19 GMT

So we booked a flight at the end of January using Travel Funds expiring 1/28 for a 1/27 flight.

A few days later in the app the red banner appeared saying we could change our flight up to 14 days into the future. So we made the change to February 10th, the change went through and we got to the confirmation page.

However, no email confirmation of the change was sent.

A few days into February and the flight isn’t showing up in our itinerary anymore. I check the schedule and the booked flight is still there. No cancellation email received, nothing. So I use the Look Up Reservations feature which says “this reservation has been cancelled”.

So we suck it up and take the loss.

I just want to get the community’s thoughts on this, since we did get to the confirmation page, no cancellation or change email was sent notifying us that it had been cancelled. On top of that the flight booked was still fully available.

Very Unhappy At Zero Service

Pboardman06 — Wed, 17 Mar 2021 00:50:45 GMT

My 3:00 flight from Houston to Denver was cancelled and no alternative flights available. Now I will miss the business dinner that my job is dependent on.

Currently on hold for 1 hour and 16 minutes. Listening to the sickening marketing feed about how Southwest Cares and how we are “Royalty”. It takes courage to treat customers this poorly and make them listen to a loop about how great southwest is and how much they care. Will never .... ever fly southwest again. I’ll pay more for American or anyone else.

Signed,

Former Southwest Fan & Former Southwest Customer.

Expiring Travel Funds to LUV Voucher

Matt4202 — Tue, 16 Mar 2021 19:01:54 GMT

Hi,

I have some Travel Funds for my wife and myself expiring at the end of March. Due to some health issues we won’t be able to travel by then.

I’ve read there’s a way to “trade in” expired Travel Funds for a LUV Voucher (less $100 of the expired funds per person I believe). It’s about $240 in expiring funds each so $140 each is better than nothing. I wish I would’ve just made and cancelled a reservation before 9/7 though to get the 2022 expiration, but it happens.

I wanted to know how to go about the “trade in” process and if it’s easy or fairly difficult.

Thanks!

Purchased 5 tickets need to cancel two

Shelly032469 — Sat, 13 Mar 2021 22:30:13 GMT

I have one confirmation number with 5 tickets. I need to cancel just two of the tickets. How can I do this online? Or can I? I can't figure out a way to do it and I have been on hold forever with Customer Service.

Cancelled flight

Kandjay — Sun, 14 Mar 2021 23:54:41 GMT

Our flight was cancelled from Cancun to Kansas City onSunday. They rebooked us on Monday. But we don't have arrangements for lodging, the car, where our car is parked in KC, our pet sitter and we are supposed to be back to work and son is supposed to be back in school. There were flights available but those are full now. Who is going to pay for my additonal expenses so Southwest could save a few at my expense. Flight should not have been offered if it might not be full enough. I can't even call southwest from my cell in Mexico. I facebook messaged them and twitter messaged yesterday and no reply as of yet. We are Southwest members and I think they should have called us not texted with no way to respond. They offered rebook, but I had limited service and had to dig for password etc, because we are in Mexico, not home! So that window closed in minutes. There are other flights on other airlines. How about rebooking us on one of those.

Free reservation

gratefulcook — Sat, 13 Mar 2021 04:23:27 GMT

know SW used to hold a flight for you for 24 for free, due to covid I did not know if that was still a service they provide. has anyone had any experiences with this?

Being rebooked from a flight that's not cancelled and still taking reservations

hattrick89 — Fri, 12 Mar 2021 01:02:40 GMT

So what's with being rebooked on another flight when your original flight is still scheduled? I'm traveling with a large party and only I've been rebooked TWICE when my original flight was still taking reservations. I've had to put myself back on my original flight twice now. I can understand it happening if flights get cancelled, but my original flight is not cancelled. What's the deal??!!

Travel Funds

dfmckinstry — Thu, 11 Mar 2021 17:28:33 GMT

I booked a flight in June 2020 to travel in October 2020. However, I had to cancel my trip due to COVID. I received travel funds to use that expire within a year, so they expire June 2021. I am wondering if I just need to book my next trip by June 2021 or if the entire trip has to be before June 2021?

Thanks.

Trading ticket allowed?

Drparker27 — Thu, 11 Mar 2021 10:29:19 GMT

I booked a trip through Southwest Vacations for myself and my daughter. After booking, my husband and my daughter's friend decided they want to go. I booked their tickets separately, but the return flight was not available that I previously booked, so I had to book theirs for a flight that departs 2 hours later than ours. Would a ticket agent allow my husband and daughter to switch tickets? That way he can fly home with me and my daughter can fly home with her friend on the later flight. They have the same last name if that helps. Just wondering if that is allowed if we do it the day we check-in for vacation to have them trade the returning flight ticket? We leave in a month if that matters.

Thanks for any help!

Terrible experience with bookings to Hawaii

AZGCF — Wed, 10 Mar 2021 01:19:50 GMT

I am a 25 year Rapid Rewards member and until recently have had nothing but good experiences with SW. That all changed with a recently planned mini family reunion in Maui. Since we booked our tickets in December and January, SW has moved us on to different flights four different times, even though the original flights were not changed and seats were still available on them. In one instance they put five members of the family, including a 2 year old and a 6 year old on a return flight that got into Oakland after 11 PM and then had a 8 hour layover before a 7 AM departure the next morning. And we weren't even notified but found out purely by chance. Yesterday they moved two family members off of a flight they booked in January and then, apparently sold those seats for three times the points to someone else and I have the computer screen shots to prove it. There are two other similar examples including moving the 6 year old to a separate departing flight seven hours later, all by himself, while leaving four other family members on the original flight. I spoke with Corporate Customer Service and got a case number, but still have one unresolved issue. I see where a gentleman named James Ashworth is there VP of Customer Support and Services and was wondering if anyone had his email address or the email address of another senior member of the SW team that I could address my issues to or any other way to escalate this matter other than just emailing Customer Support (which I have already done). Thanks!

Southwest Prices

fashariff — Tue, 09 Mar 2021 23:23:57 GMT

It is surprising to see Prices doubled for a round trip to Dallas. I am flying to Dallas this week and I was able to purchase a round trip Business Select ticket with taxes for $485.95. I was checking flights to flyout next week Friday and was shocked to see the roundtrip price for business select was over $600 - $800. What is the reason for such a price difference within one week??????

Flight Booked w Travel Credit Cancelled Due to Weather

traveler1234567 — Tue, 09 Mar 2021 23:02:56 GMT

I am wanting to book a flight with travel credit but am nervous our flight may be cancelled due to weather really the only time I can go and my travel credit is soon to expire.

If a flight that is booked with travel credits is cancelled due to weather or a mechanical issue, what are your refund options?

Are you only given back your travel credits? If so, does the travel credit expiration date change or stay the same?

Seems unfair that SouthWest would not offer you a different refund option or at least extend your travel credit's expiration date, but I have also read they are not very flexible with travel credit options.

Travel on Southwest to Hawaii

ReadytoGo — Sun, 07 Mar 2021 22:15:58 GMT

I am working to book flights to Hawaii this summer. I can get flights into all of the islands (where SWA travels), but I can only get a flight back from Oahu. I wasn't planning on visiting Oahu. I have called SWA twice and the representatives have told me that the schedule is not updated. However, it is odd that I can book to Hawaii, but I can't get a full schedule of return flights. Any thoughts? Thanks.

Early Bird Boarding

Bob0373 — Sat, 06 Mar 2021 20:09:27 GMT

We will be flying to Hawaii later this year from Las Vegas. If we purchase the Early Bird Check In and have to change planes in California, will this affect our boarding there. In other words will we still have Early Boarding in California, or will there most likely be people already on that plane to Hawaii when we arrive?

Just wondering

Best Regards

Transfering Ticker/ Horrible Customer Service

Dtb1101 — Thu, 04 Mar 2021 16:59:10 GMT

I purchased two tickets back in Jan 2020. Unfortunately, due to covid I was unable to travel. Also the person that was suppose to go with me I have no dealings with and there are some legal issues that requires he stays away from me. I reached out to Southwest during this time and asked what would be my options. I was told that I would have to let the tickets expire and then call and request an extension for 6 months. After those six months have pasted then I could call and request to allow those tickets to be transferred into vouchers. Spoke with a Rep today by the name of Krista who did little to nothing to give me any information. She bluntly stated that "she could not speak upon what someone else have advised" and didn't even try to solve the issue. I also explained to her that the tickets were purchased on my card, under my southwest account, and she still refused to help or offer any help. In unprecedented times no one is willing trying to lose over 400 dollars. The lack of compassion, empathy, and understanding is something that I am very disappointed in SouthWest; given their entire brand is built on Servant leadership and customer service.

My card was charged but no reservation was made

ALynn21 — Wed, 03 Mar 2021 14:23:46 GMT

Last night I bought two tickets on the online website. When I tried to complete the purchase it kicked me back to the screen to pay. So I tried again and my bank notified me that both the first time and second time I was charged on my card for trying to buy the flights. I checked my email and there was no confirmation number. I called the customer relations and they stated the charges should drop off within 72 hours. Is this true? Or am I out 100 dollars for flights I didn’t even get reservations for?!?

Flights schedule past August

blongyfam — Sun, 28 Feb 2021 20:16:01 GMT

Is there a way to get notified when flights past what is already dropped get added

Add To Calendar Gone?

VinHay — Sat, 27 Feb 2021 14:35:35 GMT

I just made a reservation, and I am searching my confirmation, the website, and the app for this tool and I cannot find the “add to my calendar” feature anywhere? Has it disappeared or am I just not seeing it?

Booked a ticket in 2019, due to COvid situations we coudnt travel SW not refunding the ticket ,

ajihussain — Fri, 26 Feb 2021 18:24:41 GMT

Booked a ticket in 2019, due to COvid situations we coudnt travel SW not refunding the ticket whats the process for a refund on immediate basis

Its 5 tickets around 1200$

Fares from May 27th on have been high for a while.

TundraMike — Thu, 25 Feb 2021 19:03:19 GMT

When will they lower the fares from May 27th through the summer? I have been watching for a month now, and they are holding steady.

Thank you in advance.

SWA Covid protocol not up to the challenge

SergioK — Wed, 24 Feb 2021 00:11:19 GMT

I haven't flown in over a year due to concerns about flight health and safety during the pandemic. This week I boarded a SWA flight at HOU going to TUL. To my disappointment, many passengers in the flight chose not to wear a mask or to wear it around their neck, especially but not only during deplaning. Boarding was relatively well managed to keep 6 ft distance. Deplaning was chaos: everyone crowding in the aisle, and several passengers taking off their masks as explained above. This in full view of the SWA crew that did not intervene. I felt very unsafe under the circumstances. I guess your COVID protocol is only as good as the people enforcing it.

I did not see any wipes, any straws to drink water under my mask. Overall, much less impressive than advertised. To make matters worse my return flight is already anticipated to be more than 80% full which means middle seats will be occupied. Whatever happened to prudence, distance and other guidelines?

Had to rebook flights twice in 2020, now funds expire 3-12-21. Any way to extend the expiration?

pampatino — Tue, 23 Feb 2021 00:31:45 GMT

I bought a flight a year ago, and had to reschedule twice due to COVID. Now my funds expire in a few weeks. Any suggestions on getting my expiration date extended? This seems unfair.

Timing

gburton — Mon, 22 Feb 2021 22:19:14 GMT

I understand covid has changed travel, but Southwest timing of take off and arrivals, cancelling reservations, changing flights last minute, limited offers is really making it feel as if you are just another airline like AA or Delta. I routinely fly Southwest and use to highly recommend them, but over the past 8 months, I can honestly say traveling with you has been a nightmare.

Flight was cancelled and rebooked, I couldn't get through to cancel the new flight

xray328 — Thu, 18 Feb 2021 01:13:25 GMT

Hey guys. I was originally booked on a flight leaving Boston into Chicago on Monday. Due to the snow storm the flight was cancelled and automatically rebooked the next day. Since I needed to get home that night I went ahead and rebooked with American. I tried cancelling on the SWA website but it said I needed to call them. So I called to cancel flight but they told me I was better off waiting to cancel until I got to Chicago in case the American flight didn't go out. I did as advised and called as soon as I landed but the hold time was over 120 minutes. The rebooked Southwest flight went out the next morning at 0500 central time so I wasn't able to cancel prior to the flight leaving. I've tried calling several times since and every time the hold time is over 105 minutes. I understand this is due to the weather issues and I'm not in a rush to resolve this but am I going to have any issues once I do finally get through to someone?

Flight cancelled

xavierdoxie — Wed, 17 Feb 2021 20:18:30 GMT

I’m trying to find my way back home from Houston but my flight keeps getting cancelled. When my flight is cancelled it doesn’t allow me to change my flight I have to keep calling southwest with immense wait times. Can somebody help?

How do I link my Child's reservation to mine?

BGrey — Wed, 17 Feb 2021 19:53:22 GMT

I need to link my 12 year old Son's reservation to mine, but I am not able to see where to do that? I successfully linked my 2 daughters to my reservation, but for some reason my son's reservation didn't qualify him as a minor, but rather a "young traveler". The wait times to call SW are long - hoping for an easy answer here... Anyone know how to link his reservation to mine?

MIDDLE SEAT OCCUPIED

ho0dhippie — Sun, 14 Feb 2021 21:53:32 GMT

Can anyone tells me what that means I Haven’t been able to connect with anyone on the phone am I gonna have issues with my flight? I leave in 2 days

I can't fly into Little Rock, Why

vineyardguy — Sun, 14 Feb 2021 19:27:27 GMT

I can't book a flight into little rock Arkansas

Can't book online a flight Reno, NV to Portland, ME...why?

DubyaD3 — Sun, 14 Feb 2021 18:41:46 GMT

Tried numerous times (even tried changing dates and outbound airports) to book a 2 passenger flight from Reno, NV to Portland, ME. Get a return error that the flight can't be booked online. What is the reason for this? How can I book?

Any answers would be appreciated

traveling with unvaccinated puppies

bpivo — Sun, 14 Feb 2021 16:09:21 GMT

I belong to a dog rescue and am considering flying from Maryland to Georgia to pickup 2, 9 week old puppies. They are too young for vaccines. Would they then be denied if I have paperwork from a vet saying they are healthy and have had an exam by him the day before?

Wintry Travel Advisory thru 2/15

ksbrg — Sat, 13 Feb 2021 18:03:09 GMT

From Southwest’s social media:

Due to forecasted wintry weather conditions, service to some cities may be disrupted through Monday, February 15. Check your flight status and explore rebooking options: swa.is/3dc0W1I

Travel fund cancel limit

jude2222 — Wed, 10 Feb 2021 16:32:57 GMT

Is there a limit on how many times you can cancel and rebook flights on the same travel funds?

Booked a flight for dates in Sept. 2020, cancelled due to pandemic. Rebooked new flights for dates in April 2021 with travel funds. Pandemic is still an issue. If we cancel the April flights will we still have travel funds available?

Rental car prices

rich1954 — Sun, 07 Feb 2021 13:42:05 GMT

I realize this post has nothing to do with SW but needed a place to vent. Anyway what's the deal with the rental car prices being so high. I have a vacation scheduled for late February in Orlando and I have never seen prices this high. In the past if I was diligent about checking prices every day on the SW site I would come across a fair deal sooner or later. This year I am paying twice what I paid last year for same times and location. I have been checking prices now for over 6 months.

Southwest Bump

wisgary — Fri, 05 Feb 2021 22:07:25 GMT

First of all let, me say loud and clear that I am a HUGE fan of Southwest! However, I am disappointed with what has happened to me.

On 12/11/2020, I booked a one-way flight from Denver to Milwaukee using Rapid Reward Points for flight #2852 scheduled on 3/13/2021. On 1/27/2021 I received an email from Southwest that the flight number and timing had changed from what I originally had chosen. The new travel times were fine with me. I believe this change was made as a result of Southwest consolidating flights.

Now on 2/4/2021 I received an email from Southwest saying that my itinerary was changed yet again, to the morning flight that same day. That flight time doesn't meet my schedule needs. I called Southwest today and was told that I was bumped as the flight was overbooked. Given that I booked this flight almost two months ago, I don't understand why I was chosen to be bumped.

Are you bumping me because I booked this flight with Rapid Rewards points? It doesn't feel like the Rapid Rewards Program is being very loyal to me a dedicated customer (referred to as family on your site).

Unused Travel Voucher Due To Pandemic

Lodrake — Fri, 05 Feb 2021 14:27:45 GMT

Yes I’m writing I’m very upset I am unable to use my voucher now that is safer to travel after being vaccinated. My travel voucher expired September 4 2020. I am trying to book a flight from MSY to FLL and my voucher is not being accepted. Travel during pandemic is very risky and there were United flight schedules and times during these difficult times. I don’t think it is fair that I should be punished for not using my voucher during pandemic. Please advise

MAX flight assignments

denno — Thu, 04 Feb 2021 16:18:09 GMT

The "Book flights" screens do not yet reflect the presence of the 737 MAX aircraft, which, per Gary Kelly, will resume March 11th. Does anyone know when they will start to appear so it will be known which flights will operate with MAX's? It's only 5 weeks out.

Travel funds expiring - please help

JohnAcarver — Tue, 02 Feb 2021 18:53:51 GMT

Last year I booked a Kauai vacation before the virus hit. Since then, I've had to reschedule it 3 times due to Hawaii lockdown changes, and the specific Kauai rules that have differed from the rest of Hawaii. It's been a very frustrating process. All the while I've been using the original ticket's funds and because the original tickets were purchased in Feb 2020, they are expiring in a few days. Can SWA give me an extension since these were Kauai government issues and no fault of my own?

Travel Funds

TTRAVELER1964 — Sat, 30 Jan 2021 18:27:14 GMT

So I just found out that with the travel funds, you had until Sept of 2022 to use them.

We love to travel but due to Covid could not do some trips. I booked trips hoping I could go but Covid got worse and in Jan I got covid and had to cancel some trips. When the funds where returned to my account. They made them expire on the date I had rebooked. So in this case instead of having until Sept of 2022 I now have to use or lose them by 11/15/2021.

This seems very unfair that SWA would not continue to keep the expiration date of Sept 2022. If I had known that I would not have booked some of the flight.

This seems like bait and switch to me. We are trying to travel under these hard times and the airlines turns around and penalizes us.

August 2021 ...

wanderlust_lamb — Fri, 29 Jan 2021 06:09:12 GMT

Hi! Does anyone know when flights will open up throughout the rest of August/rest of the year? Thanks!

Cancelled Flight

AaronL80 — Thu, 28 Jan 2021 23:24:08 GMT

We've had a booked flight for over 1 mo. and today I got a email saying our flight was Cancelled. No new flight, no warning, no nothing. Called customer (not so good) service and they said Sorry, you have 14 days to book a flight and we will honor your price. I looked at the Southwest Airlines Customer Service Commitment and it says if a flight is cancelled they will book the next available flight, but now that the flight is close there isn't any available flights. Shouldn't Southwest be held a little accountable to someone with a reservation. What are my options? This trip was my kids Christmas Present in 2019. Thanks COVID and Southwest for ruining everything.

southwest changed flight

russwade — Thu, 28 Jan 2021 03:37:36 GMT

I got an email that my flight had been changed from a direct flight to one with a stop for my family of 5. It shows a direct flight available the same day within 2 hours of my original flight- I would like to rebook to the direct flight but I keep getting an error message. I have tried to call but have been unable to reach anyone, as well as message and even tweet. I would love to be able to rebook on the computer however it doesn't let me. Help!!!

non stop to include a transfer now

wex — Wed, 27 Jan 2021 21:12:46 GMT

we have plans to leave from mke to fll and scheduled our flight as a non stop. we are now having to stop in Nashville

not sure why this happened, will we or should we request a credit as we specifically requested to go direct non stop

we will be traveling in march

thank you

flight change

chrisdeeken — Wed, 27 Jan 2021 02:16:28 GMT

I have been on hold for an hour and 15 minutes trying to change my familys flights. I have tried online and through the app and get an error code. Please help.

Turks and Caicos

FlyMeAway2 — Sun, 24 Jan 2021 17:24:57 GMT

Hoping to book a flight to PLS for an April 2021 trip. Any insight on when flights will open up again?

Bait and Switch - Is this how Southwest does business?

Mrgan2693 — Fri, 22 Jan 2021 17:05:39 GMT

I just booked a trip last night through Southwest vacations to Cancun. The itinerary was for 7 nights for both hotel and airfare. The price is the exact same on the confirmation, same dates, etc., but the hotel is only for 5 days of the 7 and the airfare is correct at the 7 days. Southwest is not correcting this issue with their system. What do I have to do to get this hotel put to 7 days as was quoted at the given price? Travel agent has called and talked to SW Customer Service and they are not correcting THEIR error. Is this what is expected from Southwest??? I have never flown SW in the past, and at this point, wondering if I ever will.

Travel Funds

kweekley724 — Wed, 20 Jan 2021 18:28:32 GMT

It is extremely discouraging that customers would forfeit their funds due to Covid-19 restrictions. I have $214.oo pending travel funds that expire February 10, 2021. Due to Covid-19 restrictions in Pennsylvania, I am not able to travel and return back to work. After speaking with several Southwest representative, Mary being the last, I am told that their policy is 1 year to use the funds. Southwest has a lot more money than and do, and additional procedures should be implemented so that we, the customer are not penalized by not extending the travel dates beyond the 1-year period. Refunds would not be necessary, however, an additional year would let the customer know that you actually do care about their well-being. Katrina Weekley,

Issue with travel funds not being extended

elfrus22 — Tue, 19 Jan 2021 19:58:43 GMT

Hi, All,

I was trying to use my credit from the trip last year that hasn't happen and I can't use the credit for due to my trip being Feb 5-8th and my credit is expiring on the 3rd. My husband's credit (on the same confirmation # )got pushed to 2022 but mine didn't. I was told that there is no way around it. know Southwest is very reasonable, so I am very surprised that there is no way around it, I am even willing to pay the $100 extension, just kind of shocked that there is nothing that can be done.

Saturday vs Sunday passenger counts

Amschon90 — Tue, 19 Jan 2021 03:03:43 GMT

I'm going to be taking a trip from Phoenix to Pittsburgh at the end of February, and am trying to decide between booking my flight to leave on a Saturday or a Sunday morning. I'd like to pick the less busy day to reduce my chances of being on a fully filled plane.. But I don't know, between Saturday and Sunday, which day would be better?

I know in the past, airports used to be at their busiest on Sundays, but not sure if that is still true due to how COVID has changed business travel. Can anyone who has been flying throughout 2020 help me out?

Thanks!

Error message when attempting to change flight ?.

alexsunny123 — Fri, 15 Jan 2021 15:26:28 GMT

Hello,

I received an email from Southwest telling me that my flight had been changed. They offered me a link to change to another flight if what they preselected didn't work for me (which it doesn't), with the catch that to prevent a change in fair I would only have three days to change the flight. I clicked the link, went through everything and picked another flight that was available. When I get to the last page it sends me an error message and doesn't complete my flight change. I have tried for 3 days now both on the website and the app and on my phone and desktop computer. I've called costumer service twice now and have sat on hold for longer than 2 hours each time with no end in sight. Does anyone know how to 1. get ahold of someone at Southwest customer service or 2. how to get past the error message. Today is day 3 and I got fairly cheap tickets and don't want to have to pay for the difference in fair prices.

thanks

alexsunny

Turks and Caicos

yzracer878 — Fri, 15 Jan 2021 00:17:03 GMT

When will service return to Turks and Caicos? We have a trip scheduled for September and would love to be able to use our companion pass.

Absolutely cannot call Southwest from Mexico

Cochinita — Thu, 14 Jan 2021 17:12:31 GMT

There is no way to call Southwest from my iPhone. I’m near Cancun and needed to change a flight to avoid a 5 hour layover seeing many seats on other flights. Trying to make a change online threw an UNKNOWN_ERROR Error 500621380. I try calling 01-800-083-1179, I google, Reddit, Trip Advisor, try the + the 00—nothing works. I try changing carriers from TELCEL to AT&T, Movistar, etc.: no service. I reach out to SW using Facebook Messenger with screenshots. They won’t do changes over chat, they can’t call me. They say try using non-mobile site. I sent another screenshot showing the error.

My only option is to digest the anger and post here to at least offer solidarity to the next fellow traveler or drive to Cancun in hopes of talking to someone at the counter.

Why, why, why can’t they have a direct non-800 number! This sucks.

Person no longer traveling with us

Lv2camp — Wed, 13 Jan 2021 15:33:40 GMT

We have a person(not in our family) no longer traveling with us this year that was going with us last year. I've already booked her ticket with us but need to get it out of her name & put into mine(I paid for the ticket) so I have the funds for future travel. Do I need to contact Southwest directly to have this changed?

flight canceled

blaw — Sun, 10 Jan 2021 02:20:39 GMT

My flight was cancelled, and I have been trying to get in touch with customer service; and I have been on hold for 1.5 hours. That is ridiculous, no one should have to wait this long. There was a flight at 630 pm which was still available but I have been on hold for so long it is full now. I understand weather can cause cancellations but you need to hire more people to help with these types of issues. Or bring in more personnel when you know a weather event will be delaying flights to help your paying customers. Very frustrating and disappointed in an airline I like to use but will start to look at other airlines.

29.00 one way flight

iaawe8286 — Sat, 09 Jan 2021 06:14:48 GMT

I am honest to share that I may not fly even if it is a free flight now. The deal of 29.00 one way from SWA is amazing and attractive. It almost went back to those days had 29.00 one way

With all of the COVID concern and safety guideline in California. I am very surprise that people still fly and all of the airline still operates as normal. I wish I could fly without caution even I have to pay more than 29.00 one way during this time. Travel peacefully to everyone!

Flight change waiver inconsistencies ?.

alexsunny123 — Mon, 18 Jan 2021 08:12:39 GMT

Hello,

The red bar allowing me to change flight times and local airports seems to appear and disappear randomly.

Yesterday, I could move my flights for this Friday. Today I can't. Tomorrow it might show back up. This has happened many times over the past weeks.

https://ometv.onl https://chatroulette.top https://omegle.wtf https://bazoocam.cam

Has anyone figured out the rhyme and reason to it?

thanks

alexsunny

LUV Voucher

Jmm030505 — Thu, 07 Jan 2021 17:27:51 GMT

My LUV Voucher expirers on 01/13/2021 but want to book a flight for 03/05/2021 can you extended it so I can use to book my trip?

Rebooking Expiring Flight

Majuwi — Tue, 05 Jan 2021 20:49:14 GMT

I paid with cash and my flight has an expiration of March 12, 2021. I missed the date on converting to points. We would really like to push this trip back due to COVID worries. Is this possible?

Help- I got 2 CT reservations but only can login to one.

aadesh11 — Mon, 11 Jan 2021 08:00:52 GMT

Hello

I got two reservations for the Cybertruck back in November but used a different email now only one lets me login. I have a bunch of emails for work and never created an account with the 2nd one. Anyone else have this problem?

https://jiofilocalhtml.co.in/
https://19216881.link/
https://router-network.uno/

Booking

leavittjk — Sat, 02 Jan 2021 22:37:17 GMT

Any idea when the booking schedule will allow reservations through calendar year 2021??

Thankful to SWA on 12/31/2020

iaawe8286 — Fri, 01 Jan 2021 05:41:02 GMT

It has been an incredible year to everyone in 2020. I am uncomfortable to fly since 2/1/2020 which was the date from my last flight. I drove myself for three business trips this year.

I am thankful to SWA that I cancelled two flights tonight and was able to get all my points back to my RR account and the refund of the taxes and fees on 12/31/2020. I am patient to wait one day that I can go back to fly with worry free in 2021.

Booking Improvement Suggestion- Itinerary Based on Price

TravelGalCO — Wed, 30 Dec 2020 12:34:38 GMT

I suggest you modify the on-line booking program to allow searching from a departure city within a date range to all destinations serviced with the results showing a price range for all options.

For example, I live in a city serviced by Southwest. When I want to travel it is not always to a specific location. I just "Wanna Get Away". If I could search for all the routes from my city and know the price or price range up front for a specific date it would make it easier to plan based on price. You could market as part of you "Wanna Get Away" campaign.

On another note, the on-line experience as is would be easier to navigate if the destination drop down only listed the routes from the departure city.

Thank you for your consideration.

Southwest It’s no longer the airline of choice

Murphylo — Wed, 30 Dec 2020 02:35:54 GMT

I was a huge fan of Southwest but my last two experiences have been less than and customer service is atrocious. After my last experience where my flight Cancelled 20 min before check in - The only flight I could find was a flight where I had to change planes when I paid for a direct flight and since it was flying earlier it was two hours past check-in and I ended up in the worst boarding, so basically I’m paying the same price to fly earlier, change planes and bored late. Thank you Southwest I will be choosing a different airline in the future

LUV Voucher extension

Is771683 — Tue, 29 Dec 2020 17:12:52 GMT

Hello! Sorry if this topic has already been discussed. I was given two SW. luv vouchers that expire January 27, 2021.

As others have noted, Southwest will not provide an extension on their luv vouchers.

Is there a workaround to get my vouchers extended? I have $300 in vouchers and I haven’t been traveling due to Covid but would like to travel in the next few months. I would hate to see this $300 go to waste. I have seen others post that they booked a flight using their voucher, canceled the flight and the voucher was turned into travel funds. Others said that that was not the case. Does anyone know for sure?

Used rewards to purchase flight and reservation was changed by Southwest 3 times

Nahirvuela01 — Tue, 22 Dec 2020 19:54:37 GMT

I purchased my flight using rewards and my flight was changed 2 times and cancelled one time. I ultimately cancelled my reservation and booked a flight w/ United Airlines. I am not sure if the reason of the changes is because I used points. I have a friend with a reservation to the same destination and her reservation has not being altered by Southwest in any way. Any body else experience this? By the way I am cancelling my Southwest credit card too.

LUV VOUCHER EXIRATION AND EXTENSION

ksoyini — Sat, 19 Dec 2020 22:28:18 GMT

I have 2 luv vouchers which expires 12/21 and one which expires 12/22 (first time having a bad experience with southwest). Initially I thought I would have had plenty of opportunities to use them. Then corona hit.

Back in August I called southwest to see if I could let someone else use them as I was not in a position to travel (pandemic and all). The representative told me NO! I am so upset after now reading on this forum and elsewhere that I was misinformed by the representative.

After a bit of back and forth trying to figure out my options, the rep told me that I could request a one time extension on the voucher for 6 months and that it would be 6 months from when I requested it. He also said I had until 6 months after they expire to request the 6 month extension.

I started wondering if I should request the extension now as I was nervous about waiting until after they had expired, but I don't think I'll be in a position to travel in the next 6 months.

Now I'm wondering if what the rep told me was true, and that I can let these vouchers expire and then request an extension within 6 months effectively giving me almost a years extension.

Or whether I would be better off combining them and buying a ticket for tomorrow (12/20) and then cancelling on the 21st (after 24 hours). If I cancelled would I get Travel Funds expiring 1 year from now, or would it be Travel Funds with the same expiration date of this year?

Travel fund help

Nlt3079 — Sat, 19 Dec 2020 02:20:36 GMT

Hi All

I purchased 5 tickets 12/2019 for travel end of March 2020. We had to cancel our vacation due to covid. We cancelled 3/12/20. These travel funds are only available until 12/20/20. I keep reading how funds cancelled after 3/1/20 have an extension until 2022. I reached out to Southwest and they are telling me there is nothing then can do for me, they will expire 12/20. I'm confused..can someone please help me?

Thanks!

Extension on credit

hkeigley — Mon, 14 Dec 2020 23:47:29 GMT

There's got to be a way to get a 2 month extension for the credit I got when we couldn't travel due to Covid.

We have a major vacation planned in 2022 that we are taking my kids on and that means we won't be able to travel until then due to saving the funds for that.

I contact SW asking if I can pay a fee to extend this credit by only 2 months and I'm basically told there's nothing they can do...I'm willing to even pay a fee, like a $50 per ticket fee to extend that!!!! This is a MAJOR vacation we are planning, that won't be cheap and I can't travel until then. We also are trying to travel when it will feel safer for us.

I feel that there being absolutely NO flexibility there, especially when a customer OFFERS to pay a fee for that extension, is a little asinine.

How much baggage is included in my Wanna Get Away fare?

jairo_goldy — Mon, 14 Dec 2020 06:41:13 GMT

Sorry if this has been posted/asked already, but I still cannot figure out how many bags are included in my "Wanna Get Away" fare... it says that the first and second checked bags are included "free" in it, but, is that all I can bring with me on the plane? is the personal item and/or the carry on baggage not included in it? if I happened to need to travel with more bags where can I buy/upgrade them? and how much would it cost me per bag? I already found the Baggage Policy page, but I guess that my questions can quite not be answered with that information already provided.

Thanks in advance.

AOP

nkaiser — Sat, 12 Dec 2020 17:46:40 GMT

Southwest Airlines access to their annual operating plan? If so, can the information be obtained in-store, online, or by mail?