All Reservations posts

Re: $460 cancelled COVID flight, I can only use $50 to rebook?!?!?!?!?

daniele1 — Thu, 22 Apr 2021 02:56:43 GMT

Theyve also had record profits for the past 10 years. It also got 3.2 billion dollars from the Goverment in the cares package. I hope someone from southwest is willing to help me. If not I will continue posting everywhere I can as a warning to whomever and also because it just sucks so much to be out $460. Especially considering my friends that used other airlines have already rebooked. Thanks for listening its been a really frustrating few days.

Re: $460 cancelled COVID flight, I can only use $50 to rebook?!?!?!?!?

chgoflyer — Thu, 22 Apr 2021 02:36:24 GMT

wrote:
It sucks so much because I pay extra to use southwest hoping that they would resolve an issue like this. My best friend already rebooked through United. $410 is a lot of money to be out. Any customers on here that read this please take it as a warning. I have never even once asked for my money back, I am just trying to book a flight and they keep saying sorry nothing we can do.

I totally understand. Unfortunately, Southwest's covid accommodations were somewhat arbitrarily offered, leaving many customers like yourself disappointed. Those whose flights were canceled during the roughly 6-month covered period received a generous extension and the option to convert to points, but those customers whose flight cancellation or rebooking fell outside of that period -- those who in a good faith effort were actually hoping to still travel -- received nothing. It's unfortunate, and it's very disappointing. But with Southwest losing something like $12 million every day for many months as they just tried to keep their operations afloat, it's perhaps understandable from a bean-counter perspective. Not a justification, just an explanation.

Re: $460 cancelled COVID flight, I can only use $50 to rebook?!?!?!?!?

daniele1 — Thu, 22 Apr 2021 02:22:59 GMT

It sucks so much because I pay extra to use southwest hoping that they would resolve an issue like this. My best friend already rebooked through United. $410 is a lot of money to be out. Any customers on here that read this please take it as a warning. I have never even once asked for my money back, I am just trying to book a flight and they keep saying sorry nothing we can do.

Re: $460 cancelled COVID flight, I can only use $50 to rebook?!?!?!?!?

chgoflyer — Thu, 22 Apr 2021 01:59:41 GMT

wrote:
Had a vacation planned for April 2020. Thanks to Covid that didn't happen. Tried to rebook vacation, but had to cancel rebooking due to second wave and lockdown. Trying to rebook vacation for October 2021 and now I only have $50 in travel funds. All other credits have expired. I have not used any of the original $460. I am just trying to book a flight. My friends have already rebooked through United with no issues. Southwest said we would have until September 2021 to use the money from cancelled flights. Please someone help I am beyond frustrated and upset. I booked with Southwest because they advertise that they care about customer service and it seems like all my friends that booked on Spirit/United are getting much better customer service. Please help I am just trying not to lose this $410 its a lot of money. Can anyone help me book this flight?

Anyone that reads this if you see no responses and just excuses it tells you everything you need to know about Southwest. $460 spent and no flight so far...

As I mentioned in your previous post: We're all just customers like you here. (This is primarily a customer-to-customer forum.) You'll need to reach out to Southwest directly for any official reply or assistance.

Our advice, as mentioned in that other thread, remains: If your funds are expired (sounds like that's the case) you can reach out to Customer Relations (not the regular phone line) and request that they be reissued as a Voucher. You have 6 months from expiration in which to make the request, and the Voucher will be valid for 6 months from the date of issue, usable by anyone, but only for the airfare portion of travel (not any taxes or fees). This would at least allow you to recover some of the value from your expired funds.

Good luck!

(I recommend via Twitter or Facebook direct message)

$460 cancelled COVID flight, I can only use $50 to rebook?!?!?!?!?

daniele1 — Thu, 22 Apr 2021 01:35:33 GMT

Had a vacation planned for April 2020. Thanks to Covid that didn't happen. Tried to rebook vacation, but had to cancel rebooking due to second wave and lockdown. Trying to rebook vacation for October 2021 and now I only have $50 in travel funds. All other credits have expired. I have not used any of the original $460. I am just trying to book a flight. My friends have already rebooked through United with no issues. Southwest said we would have until September 2021 to use the money from cancelled flights. Please someone help I am beyond frustrated and upset. I booked with Southwest because they advertise that they care about customer service and it seems like all my friends that booked on Spirit/United are getting much better customer service. Please help I am just trying not to lose this $410 its a lot of money. Can anyone help me book this flight?

Anyone that reads this if you see no responses and just excuses it tells you everything you need to know about Southwest. $460 spent and no flight so far...

Re: Flight cancelled

ZevSupport — Thu, 22 Apr 2021 00:10:56 GMT

Hope it all works out, safe travels!

Re: Flight cancelled

dfwskier — Wed, 21 Apr 2021 23:26:20 GMT

Continue to regularly monitor flight availability on the "sold out" day. People cancel all the time. If a flight comes open, snag the seats.

As another option, there are other airlines. And since SW cancelled, it would refund to the original form of payment.

Re: Flight cancelled

Kruser87 — Wed, 21 Apr 2021 23:20:57 GMT

Thanks. Yes, we took the flight coming home a day early just to have something for now. I'm going to look up return flights in other airlines also. I realize it sounds silly but I'm almost in shock about how it turned out and was just hoping there was a better solution. We've been flying southwest for years and have never had anything but an excellent experience until now.

Re: Flight cancelled

TheMiddleSeat — Wed, 21 Apr 2021 23:11:26 GMT

Pick another flight that is currently available so you have something booked and then continue to watch for alternative options. You can change the flight later, although you would be on the hook for any difference in price between what you have booked now and what you change to. Alternatively, cancel the return leg on Southwest and book with another airline that can work with your specific schedule.

--TheMiddleSeat

Flight cancelled

Kruser87 — Wed, 21 Apr 2021 22:26:08 GMT

We had a trip from Chicago midway to cancun coming up in 2 months. While looking at my southwest account yesterday I was surprised to find our reservation had been cancelled without notice. After reading similar stories on here I guess that happens continues sometimes. Here's my main issue: after taking to southwest then can get us there as planned but can only fly us back either the day before or the day after we were originally booked for. Obviously on top of the whole situation being extremely frustrating, this creates an issue with the hotel. Either I lose 1.5/2 days in cancun or I have to try to get an extra night and then have to pay for that. My spouse has been talking to the airline. Spouse said they've actually been rude, said the best they can do is fly us another day, won't offer anything to make up for it, and even threatened to cancel the entire trip if we didn't drop the issue. The original day of our return still has flights listed but they all day "unavailable", not "sold out". Any advice is appreciated.

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

chgoflyer — Wed, 21 Apr 2021 20:27:03 GMT

First, keep in mind that we're other customers here, trying to help. None of us are Southwest employees.

What is the expiration date of the $50 travel fund?

Unfortunately, cancelling on September 17, 2020 would not have extended your funds through 2022.

Was the booking for multiple people? If so, each person would have their portion of the fund as a credit in their individual account.

I'd suggest that your best bet to get an explanation of what happened would be to reach out to Southwest Customer Relations. Hopefully they can explain it to you.

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

daniele1 — Wed, 21 Apr 2021 20:04:23 GMT

I cancelled the flight September 17th 2020. This is just so frustrating. My best friend has done the same thing with United and had 0 issues. I still have $50 in my account. Why can't I use the $410 that was in my account? Please just let me use this money to book a flight for October 2021.

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

daniele1 — Wed, 21 Apr 2021 20:01:53 GMT

Correct you just charge fees for people trying to rebook flights cancelled due to COVID. You said we would have until September 2021 to use those funds, that is the impression I was under. I log in to book a flight and the $410 is gone.

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

daniele1 — Wed, 21 Apr 2021 20:00:16 GMT

I cancelled September 17th. I still have the original $50 in my travel account from the initial purchase. I have not used any of the $460. The $50 is not expiring. Why can't I have until September 2021 to use the $410, just like the $50 that is still in my account. All of this money came from the same purchase that was cancelled due to covid. I have not flown anywhere...

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

jksobonya — Wed, 21 Apr 2021 19:52:23 GMT

If I'm reading this correctly, in April 2020 you booked a flight for October 2020, but you cancelled in October 2020 due to the ongoing COVID restrictions.

If this is the case, your travel funds would have expired one year from the date you booked, and if you booked in April 2020, that would be April 2021, and it sounds like that is what happened.

Had you canceled any time before September 7, your travel funds would have an expiration into 2022, but September 7 was the deadline for the extension.

--Jessica

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

chgoflyer — Wed, 21 Apr 2021 19:49:06 GMT

Once expired, Southwest may reissue travel funds as a voucher, but there's a fee of $100 per person/fund. Is that to what you're referring?

If your flight was cancelled anytime between March 1 and September 7, 2020, your funds should have been extended through September 7, 2022. When did you cancel?

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

daniele1 — Wed, 21 Apr 2021 19:45:55 GMT

I have $50 in my account from the $460 purchase. I tried to rebook in April for Fall 2020, but we went back into lockdown. The $410 I used is now gone, despite us supposedly having until September 2021 to book a trip with funds from cancelled Covid flights. I have been offered a credit of $310 for it instead of the $220 I was offered initially. I am not asking for my money back, I just want to rebook with my initial purchase price. My original $50 is still there. Why can't I use the $410? The rest of my friends have already been able to book our October 2021 trip with other carriers and not been charged a $100 fee.

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

daniele1 — Wed, 21 Apr 2021 19:40:52 GMT

I in April for the Fall hoping COVID would be under control and had to cancel due to my state going into lockdown in October. Vegas was also cancelling events, which was where I was trying to fly to. Those funds are now gone, and they're offering me a partial credit. The $50 is still in my account from the original cancelled flight due to COVID. If this company values customer service they could work with me and I would appreciate it greatly. I don't fly a lot, but I have used southwest in the past because they advertise that they prioritize customer service and being fair. I have paid them $460 and taken 0 flights during the quarantine. I am in no way asking for a refund, but I am just asking to use this money to fly when these states lift the lockdowns now that we have a vaccine.

Re: Travel Funds

DancingDavidE — Wed, 21 Apr 2021 19:07:13 GMT

wrote:
wrote:
I only need to book before they expire not actually fly.
Travel funds need to be booked and flown before the expiration date so as mentioned you can request a LUV voucher for the funds minus $100 after your funds expire. Keep in mind this is on a case by case basis and the fee is subject to change.

-Blake

Tricky part of this - you won't be able to book that flight for the cruise in November using your new LUV voucher until the travel funds expire in October and then you have them processed.

All that to say if you want to lock in your travel for November earlier, I'd suggest using new money or book with points if you have that many built up. The figure out another time to use the travel funds if a trip comes up in the meantime, or use the LUV voucher for a later trip.

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

jksobonya — Wed, 21 Apr 2021 18:53:52 GMT

It's hard to know what happened without more information on what funds you tried to use and when, but it's possible that some of your funds were not used/cancelled during the extension window between March - September 2020, were not given the September 7, 2022 extension, and have expired.

Southwest does not charge any change or cancel fees.

--Jessica

Re: Southwest taking $190 out of $460 for a rebooking due to COVID.

bec102896 — Wed, 21 Apr 2021 18:29:04 GMT

When you rebooked did you use all the funds from that first confirmation number?

Every time you cancel the funds are held under the confirmation you canceled so when you rebook if you didn't use all the funds on a new ticket the difference is still on that first confirmation number

Example you cancel conf# A you get a $300 credit you book a new flight with conf#B that cost $200 and cancel that you have $100 under conf#A and $200 under conf#B

If your funds expired well that is a different ball game.

Southwest taking $190 out of $460 for a rebooking due to COVID.

daniele1 — Wed, 21 Apr 2021 18:22:49 GMT

I originally had a flight booked for April 2020, and cancelled it due to covid. Rebooked a vacation for October 2020, but cancelled that because COVID was still causing travel restrictions and my state was heading into a new lockdown. I am trying to book a flight for October 2021 and it turns out all my travel funds are down to $270? I booked with Southwest because they claim no fees and say they give great customer service. This is awful. One of my good friends did the exact same thing with cancellations and rebookings through United and was able to use all of his funds for this same trip in October 2021. I had to call customer service 3 different times killing 2 hours of my afternoon to even get this response. If Southwest has no interest in helping me I really think I should just use United and never book with them again. Anyone that has had a similar experience please comment below and save other people from being ripped off in this manner. Southwest if you would like to help please reply but at this point I am beyond frustrated and upset that you think this is ok.

Re: Travel Funds

bec102896 — Wed, 21 Apr 2021 18:01:36 GMT

wrote:
I only need to book before they expire not actually fly.

Travel funds need to be booked and flown before the expiration date so as mentioned you can request a LUV voucher for the funds minus $100 after your funds expire. Keep in mind this is on a case by case basis and the fee is subject to change.

-Blake

Re: Travel Funds

lreed1790 — Wed, 21 Apr 2021 17:58:36 GMT

I only need to book before they expire not actually fly.

Re: December 2021

TheMiddleSeat — Wed, 21 Apr 2021 17:19:30 GMT

You can find the next schedule release date here

Currently, no schedule for December 2021 has been announced, but check that page after the next scheduled release on November 5. Dates are subject to change.

--TheMiddleSeat

Re: Travel Funds

TheMiddleSeat — Wed, 21 Apr 2021 17:13:03 GMT

You could certainly use the travel funds before they expire for another trip. If that's not possible, after they expire you have 6 months to call Southwest and request they be converted to a LUV Voucher. The voucher would be valid for 6 months. To complete this process the value of each travel fund is reduced by $100.

--TheMiddleSeat

Travel Funds

lreed1790 — Wed, 21 Apr 2021 17:05:41 GMT

Because of COVID my cruise was cancelled and my travel funds expire on August 17th, 2021. My next cruise is on November 15th, 2021. How can I use these travel funds for my November cruise?

December 2021

wsublet — Wed, 21 Apr 2021 16:37:14 GMT

when will December 2021 flights be available?

Re: Flight changes that make zero sense!

jksobonya — Mon, 19 Apr 2021 19:22:38 GMT

wrote:
Since you're not checking a bag this layover is pretty straightforward, you just wait. You certainly have the option to leave the terminal, or even the whole airport if you wanted, but you don't have to. You can also take the airport train to the other terminals without going through security again. 7 hours in Denver is plenty of time to catch the train and head into downtown where there is plenty to do. Taking a cab or an uber will cost a bit more, but be a little faster since the train doesn't run all that often.

--TheMiddleSeat

Good to know - thanks! 🙂

--Jessica

Re: Flight changes that make zero sense!

TheMiddleSeat — Mon, 19 Apr 2021 16:47:09 GMT

Since you're not checking a bag this layover is pretty straightforward, you just wait. You certainly have the option to leave the terminal, or even the whole airport if you wanted, but you don't have to. You can also take the airport train to the other terminals without going through security again. 7 hours in Denver is plenty of time to catch the train and head into downtown where there is plenty to do. Taking a cab or an uber will cost a bit more, but be a little faster since the train doesn't run all that often.

--TheMiddleSeat

Re: Flight changes that make zero sense!

jksobonya — Mon, 19 Apr 2021 16:01:30 GMT

Bumping this back up because TUL flights continue to give me grief 😅

I've been planning another PHL > TUL trip for May - Fri-Sun. My Friday flight moved from a departure of 8AM to 6AM (nothing I can do about that), and my Sunday flight got moved up an entire day to Saturday, because they cut flights entirely on Sunday.

Here's the thing - there are "options" to get from Tulsa to Philly by booking one ways (or multi-city). They may not be totally convenient, but they exist.

I ended up canceling the Saturday flight entirely and I booked 2 one ways for Sunday. TUL > DEN and DEN > PHL. There's a 7 hour layover 😂 but I don't care lol.

So here's my question: once I land in DEN do I have to "leave" the SWA terminal and re-enter the DEN airport and go through TSA? I won't be checking a bag. I wasn't sure how this worked with two separate reservations on the same day, and if I needed to go through security so they can verify my reservation details, or if I'll be fine staying in Southwest terminal at the gates. As long as I'm checked in, is that all I need?

--Jessica

Re: Conformation number

dbixsu — Sat, 17 Apr 2021 10:18:59 GMT

Hello,

I would reach out to southwest reservations at 800 IFLY SWA (435-9792) and they should be able to help look up the reservation and tell you if it is checked in or no...

Re: Conformation number

ksbrg — Fri, 16 Apr 2021 23:39:06 GMT

A lot of email clients also let you access deleted messages (for a while anyway).

If you haven't already tried it, there should be a "Deleted" folder somewhere that you can search.

Re: Conformation number

bec102896 — Fri, 16 Apr 2021 22:33:15 GMT

If you don't have a rapid rewards number attached to your reservation you could try reaching out to Southwest on Facebook or Twitter in a DM and hopefully they can assist. You could also call 800-435-9792 and they might be able to look it up with the credit card you used to book the flight.

-Blake

Re: Conformation number

dfwskier — Fri, 16 Apr 2021 17:16:21 GMT

Assuming that you are a rapid rewards member, you can log in and get it from your account.

Conformation number

Jayla-dom2 — Fri, 16 Apr 2021 17:12:46 GMT

Hi, I want to change my flight dates and I don't have the confirmation number from my email I deleted it by accident I wanted to see if I could be able to get it again?

Re: Change Flight Red Banner

bec102896 — Tue, 13 Apr 2021 12:17:06 GMT

You can actually move it up to 30 days on some of these waivers now days so that holiday travel (memorial day) could be the cheapest yet.

Re: Change Flight Red Banner

gsking — Tue, 13 Apr 2021 05:26:50 GMT

I forgot to mention you can change the day as well, for up to several days sooner or later.

So you can theoretically move a $50 midday midweek flight to a $150 Friday night, at a more expensive airport like BUR instead of LAX.

Really a nice perk.

Re: Change Flight Red Banner

dfwskier — Mon, 12 Apr 2021 23:58:04 GMT

If your flight has not already changed, the banner does not predict that it will change.

As said above it lets you make no cost changes to your reservation. Use the opportunity to see if a better flight is available. If one is, you can make a no cost change.

Re: Change Flight Red Banner

DancingDavidE — Mon, 12 Apr 2021 22:53:11 GMT

I think it shows up when there is a sufficient likelihood of disruption as well, I had used the red bar to change a flight even though it hadn't yet been changed or canceled.

Re: Change Flight Red Banner

gsking — Mon, 12 Apr 2021 22:06:42 GMT

You have 72 hours to change to another time or nearby airport for no increase in cost. Usually this is because your original itinerary changed significantly. Sometimes I can't tell what changed.

I use this about 1/3 of the time. I have 3 airports equidistant, so I pick the best flight based on my current needs. Sometimes it saves me a lot of money, since the smaller airports can cost a lot more.

It seems to come and go unpredictably these days, with all the schedule changing due to Covid, etc.

Change Flight Red Banner

Trvlgrl — Mon, 12 Apr 2021 20:45:17 GMT

Can anyone tell me about the red change flight banner? I have a flight in May, my flight has already been changed once. I have noticed that the change flight red banner is still showing up on my app and has been there for a while now. I know there is always a chance my flight will change again but just wondering what is your experience is with this. I don't want to change my flight time.

thanks

Re: change flight for only 1 passenger from a 2 passenger booking with 1 confirmation number online

bec102896 — Sun, 11 Apr 2021 19:41:42 GMT

To change only 1 passenger on a reservation you would need to contact customer service at 800-435-9792 so they can split the one passenger off to a new reservation then the reservation can be changed for the 1 passenger.

-Blake

Re: change flight for only 1 passenger from a 2 passenger booking with 1 confirmation number online

TheMiddleSeat — Sun, 11 Apr 2021 19:40:24 GMT

You'll need to contact Southwest to do this. I'd suggest using the live chat function in the Southwest app or send a private message to Southwest via Twitter or Facebook instead of calling, but calling works too.

--TheMiddleSeat

change flight for only 1 passenger from a 2 passenger booking with 1 confirmation number online

MarieTaylor — Sun, 11 Apr 2021 18:19:11 GMT

How do I change a flight for only 1 passenger online with 2 passenger booking with 1 confirmation number. I can't seem to seperate booking.

Re: Desktop vs Mobile App

strgth — Thu, 08 Apr 2021 20:47:47 GMT

Thank you everyone for your insight. I will continue using the desktop version. I am not planning to travel any where any time soon so I would be registering for the A-list promo just because it was offered; however, I would be wasting the opportunity.

Re: grandchild traveling alone

TheMiddleSeat — Thu, 08 Apr 2021 18:09:24 GMT

No ID is required for a 14 year old when flying domestically.

--TheMiddleSeat

Re: grandchild traveling alone

jksobonya — Thu, 08 Apr 2021 17:42:09 GMT

The only "ID" for the child you will need while dropping off is proof of the child's age, like a birth certificate.

Dropping off

Arrive at the airport early. Review our suggested airport arrival times. Be sure to allow enough time to park the car, go through security, and check in at the gate.
Stop at the Southwest Airlines ticket counter if you wish to obtain an escort pass, which is required to accompany the child through the security checkpoint. Be sure to have the following documents to complete the check-in process:

A copy of the child’s itinerary
Proof of the child’s age (birth certificate, etc.)
Your valid, government-issued ID (required to get an escort pass)

It is recommended that you stay in the gate area until the YT’s flight is in the air.
Call the parent/guardian picking up the YT to let them know that the flight has departed.

--Jessica

Re: grandchild traveling alone

maethomas — Thu, 08 Apr 2021 17:02:32 GMT

I read the page and it addresses younger and older but not the 14 yr old id requirements

Re: grandchild traveling alone

elijahbrantley — Thu, 08 Apr 2021 16:35:23 GMT

I think you'll find everything you need to know on the Young Travelers page on Southwest's site.

Access it here.

Happy flying!

grandchild traveling alone

maethomas — Thu, 08 Apr 2021 16:24:02 GMT

what id requirements are there for a 14 yr old traveling alone? she will not need an escort and does not have a driver's license yet.

Re: Desktop vs Mobile App

jksobonya — Thu, 08 Apr 2021 12:23:20 GMT

As with most things there are pros and cons to using an app vs the full desktop site. The full site tends to have more complex functionality, advanced features, etc., that are more difficult to put into an app or mobile version of the site. I tend to use the desktop site more often just so I have access to "everything".

--Jessica

Re: Desktop vs Mobile App

gsking — Thu, 08 Apr 2021 03:18:14 GMT

The web app has better accessibility to the low fare finder and can find sale fares and nonstop routes better.

Plus it's required for booking underage travelers.

Other than that, I like the app better.

Re: Desktop vs Mobile App

bec102896 — Thu, 08 Apr 2021 03:07:57 GMT

You can register for the A List promotion on the website and still book on the app

With the app vs website I like parts of each

With the website i like that I can see points history vs on the app I can't

On the app I find it easy to book and change flights and with the app it makes boarding a plane much easier (mobile boarding passes don't exist on the website)

-Blake

Desktop vs Mobile App

strgth — Wed, 07 Apr 2021 23:26:42 GMT

From some of the forums I've read, it appears that it is best to use the mobile app to book, change, cancel flights. However, I noticed on the desktop version, my account shows that I can register for the A-list Status promotion but that same promotion is not listed on my account in the app. So what is the advantage of using one over the other?

Re: Changing flights w/o loosing flight credit

chgoflyer — Tue, 06 Apr 2021 04:41:18 GMT

wrote:
I have a credit on my account from a previos flight that had to be canceled. I'm thinking about booking 2 flights right now for a trip my husband and I are taking this summer because the rates are pretty good right now and applying the credit. (The balance would be paid from my checking accnt) I just want to make sure I understand the policies correctly. If the rates go down between now and then I can change our flights and I would still get the full credit of the difference on my account right? They would just have the same expiration date as the original credit?

[Deleted & reposted to fix typos]

Mostly. 😉

Just a few things to keep in mind:

Non-transferability: Travel Funds (credits from previous cancelled flights) are limited in use to the original passenger(s) only. So, if the credit you already have is only in your name, the system will only allow it to be applied to your portion of the new booking, assuming it's for 2 people (you and your husband). This shouldn't be an issue if the credit is smaller than your portion of the airfare. However, once you've made that booking, if you cancel or re-fare (because the fare decreases), you'll have credits in both your name & account, and also your husband's name & account. Those credits will only be usable by the person whose name is on the credit. This gets a bit complicated. The easiest way to reduce that complexity is by booking individual flights for each person. (The trade-off is you'll need to check in each person separately.)

Expiration of Travel Funds: Whenever you apply any Travel Funds to a new booking, that new booking takes on the earliest expiration date of any funds applied. That expiration will also apply to any new funds used (from a credit card). All travel must be completed (not just booked) by the expiration date, which would apply to any credits you receive from re-faring in case of a fare decrease.

One special consideration would be if your existing travel fund expires September 7, 2022. (Southwest extended some funds to this date last year as an accommodation due to the pandemic.) If the existing fund does expire 9-7-22, then when you apply it, the new booking will take on a new expiration that's one year from the date you make the new booking. Any eventual credits would also have this expiration.

Using travel funds for multiple people can be a little complicated. Let us know if you have any other questions. Hope this helps!

Re: Changing flights w/o loosing flight credit

dfwskier — Tue, 06 Apr 2021 01:15:50 GMT

You are correct. If you buy a ticket paid for at least in part with a travel fund , and later change the flight to one that is cheaper, SW will give you a travel fund for the delta between the two prices. It will have a expiration date that is the same as the travel fund used to buy the original ticket.

Changing flights w/o loosing flight credit

Smichel — Tue, 06 Apr 2021 00:41:13 GMT

I have a credit on my account from a previos flight that had to be canceled. I'm thinking about booking 2 flights right now for a trip my husband and I are taking this summer because the rates are pretty good right now and applying the credit. (The balance would be paid from my checking accnt) I just want to make sure I understand the policies correctly. If the rates go down between now and then I can change our flights and I would still get the full credit of the difference on my account right? They would just have the same expiration date as the original credit?

Re: Expiring Credit

bec102896 — Mon, 05 Apr 2021 23:14:10 GMT

Travel funds and vouchers are different vouchers can be used by anyone travel funds are restricted to the person who's name is on them.

With travel funds you would need to book and complete travel by the expiration date for the funds to be valid. If the funds can't be used you can after the funds expire to ask for an extension in the form of a LUV voucher. This voucher will be good for 6 months however there is a fee of $100 per travel fund this is on a case by case basis and the fee is subject to change at anytime.

-Blake

Expiring Credit

Joan7971 — Mon, 05 Apr 2021 22:17:39 GMT

Good Afternoon -

My daughter has a travel credit that expires on 4/14/21. She is looking to take my granddaughter to TPA on 5/17/21. The voucher states that travel would need to be completed by the expiration. With Covid, travel was not an option and now restrictions are starting to be lifted. Can she apply this to her airfare or would she need to pay the $100 change fee?

Thank you

Re: LUV VOUCHER EXIRATION AND EXTENSION

chgoflyer — Mon, 05 Apr 2021 21:34:52 GMT

wrote:
wrote:
wrote:
Where is any of this extension information posted online? I haven't seen this $100 and seems that some know it and some don't or they decide to not share it.

Nothing is posted online. This unofficial policy is a special goodwill accommodation that may be granted by Customer Relations when upon request. Previous to the pandemic, knowledge of the policy was relatively rare. Phone reps may or may not advise customers of this potential option, and many don't mention the fee. That fee has risen from $50 to $75 to $100 per travel fund/person over the years, and everything about this -- including that fee -- is subject to change at any time.

Officially, once your funds are expired, they're gone.
I may finally be in this boat with expiring travel funds I may not be able to use. I had a flight booked for May, but due to flight cuts I canceled the flight out of frustration only to find out that the funds were expiring in June 2021 because I had applied a previous travel fund (from all the way back in June 2020) to the reservation. I believe this fund had an expiration of September 2022 at one point, but when you use it (and then cancel it) the 2022 expiration doesn't hold and it reverts back to the original expiration. There could be a potential argument to be made that any fund that was granted an expiration of 2022 should keep the 2022 expiration if it is used and cancelled again, but that doesn't seem to be the case.

Regardless, if I can extend the travel fund by reissuing it as a voucher, I would do that, even at a $100 loss. I'll have to see what I can do.

--Jessica

For clarity, as we've often seen confusion over this issue: When you apply a travel fund that was extended to September 7, 2022 to a new booking and then cancel that booking, the fund's expiration changes to one year from the date of the new booking (not the original expiration date of the fund).

An exception would be if you also used an earlier-expiring fund on that reservation, as in that case all funds would take on the earliest expiration of any funds applied.

Re: LUV VOUCHER EXIRATION AND EXTENSION

jksobonya — Mon, 05 Apr 2021 13:20:34 GMT

wrote:
wrote:
Where is any of this extension information posted online? I haven't seen this $100 and seems that some know it and some don't or they decide to not share it.

Nothing is posted online. This unofficial policy is a special goodwill accommodation that may be granted by Customer Relations when upon request. Previous to the pandemic, knowledge of the policy was relatively rare. Phone reps may or may not advise customers of this potential option, and many don't mention the fee. That fee has risen from $50 to $75 to $100 per travel fund/person over the years, and everything about this -- including that fee -- is subject to change at any time.

Officially, once your funds are expired, they're gone.

I may finally be in this boat with expiring travel funds I may not be able to use. I had a flight booked for May, but due to flight cuts I canceled the flight out of frustration only to find out that the funds were expiring in June 2021 because I had applied a previous travel fund (from all the way back in June 2020) to the reservation. I believe this fund had an expiration of September 2022 at one point, but when you use it (and then cancel it) the 2022 expiration doesn't hold and it reverts back to the original expiration. There could be a potential argument to be made that any fund that was granted an expiration of 2022 should keep the 2022 expiration if it is used and cancelled again, but that doesn't seem to be the case.

Regardless, if I can extend the travel fund by reissuing it as a voucher, I would do that, even at a $100 loss. I'll have to see what I can do.

--Jessica

Re: Non stop flights

bec102896 — Fri, 02 Apr 2021 21:40:37 GMT

Where are you trying to depart from to get to Tampa? Some routes are seasonal, some routes only operate on certain days of the week (weekend only), and lastly some routes are suspended due to covid 19

-Blake

Re: Southwest Vacations-What do we put for payment amount under credit card field when using 2 payme

jksobonya — Fri, 02 Apr 2021 17:32:36 GMT

It's been awhile since I've used Southwest Vacations to book a trip, but if you are saying you have enough travel funds to cover the entirety of your trip, you should not need to enter a credit card. If you have some travel funds to use but not enough to cover the whole trip, you should be able to enter both your travel funds and a credit card to cover the remaining balance.

--Jessica

Re: Non stop flights

jksobonya — Fri, 02 Apr 2021 17:27:36 GMT

The booking calendar only goes out to November 5 at this time. If you're looking to book dates after that, you will have to wait until the calendar availability is extended.

--Jessica

Non stop flights

sgrimes1015 — Fri, 02 Apr 2021 17:22:12 GMT

I am trying to book flights for Nov 2021 to Tampa. It shows there are no non-stop flights at all. There usually are that time of year. Have they stopped non-stop flights? Is it possible they will add them at a later date? Thanks for any insight!

Re: Southwest Vacations-What do we put for payment amount under credit card field when using 2 payme

TheMiddleSeat — Fri, 02 Apr 2021 14:05:43 GMT

Southwest Vacations is a completely different company than Southwest Airlines so you should contact them directly.

--TheMiddleSeat

Southwest Vacations-What do we put for payment amount under credit card field when using 2 payments?

Peterg — Fri, 02 Apr 2021 08:03:33 GMT

This is when using southwest travel funds sorry forgot that part.

Re: Bait and switch on a refund vs travel funds

Kjtakacs — Thu, 01 Apr 2021 22:49:24 GMT

Yes! I won!! Thank you so much, all of that worked.

Re: Bait and switch on a refund vs travel funds

TheMiddleSeat — Thu, 01 Apr 2021 17:21:53 GMT

Assuming you did actually cancel within the 24 hour window, this information seems to be applicable:

If your reservation is no longer active or you canceled a refundable fare that was converted into Travel Funds and you would like a refund instead:
Call us at 1-800-435-9792

Write our Refunds Department:
Southwest Airlines
Refunds Department
P.O. Box 36649
Dallas, Texas 75235-1649

Edit: The mailing address is the same for contact regarding non-refundable fares.

--TheMiddleSeat

Re: Bait and switch on a refund vs travel funds

Kjtakacs — Thu, 01 Apr 2021 14:21:35 GMT

Thanks for that information!

Re: Terrible experience with bookings to Hawaii

jksobonya — Thu, 01 Apr 2021 12:29:32 GMT

Unfortunately, flights are changing constantly due to the ongoing pandemic and flight demands. It isn't just Hawaii, but flights all over the Southwest route map. Most of the time you should get an e-mail regarding any flight changes Southwest makes, but there are times this doesn't happen so it's recommended to keep an eye on your flights well in advance of your takeoff in case any changes arise. If they do, you should be able to make changes free of charge for a period of time, and if you have trouble, Southwest should be able to assist you in making changes. Contacting them via Social Media (not phone) is best, as they are often quicker to respond.

--Jessica

Re: Bait and switch on a refund vs travel funds

chgoflyer — Thu, 01 Apr 2021 01:45:39 GMT

wrote:
This is a message I sent SW:
Wed 3-31-21 730 pm EST

Last night at around 8:30 pm I made my boyfriend a reservation to go from PBI to Islip on April 10 and returning on April 12.

I put the fee of 501.00 on MY southwest credit card. This morning he indicated that he chose the wrong weekend and could he change it to April 16 returning April 18.
It indicated that the second flight was $248 less than the first one and that it would not return to my credit card but be used as a travel fund.
It has not been 24 hours so I feel this is unfair. I spoke to customer relations at 4:35 pm EST and she told me that if I had “cancelled” that flight I would have gotten the refund but since I “Changed”it I would not.
She said and I quote “ you had to learn the lesson the hard way”

I have searched and searched your fine print and absolutely nowhere does it say if you change your flight you won’t get the credit back on your card.
As I am typing this it’s STILL UNDER 24 HOURS SINCE MAKING THIS RESERVATION!
He has no plans to travel to use those funds and will probably be wasted money which no one can afford in this pandemic.
I beg you to put those travel funds back on my credit card as a credit. I’m am extremely upset with this situation. The average person could not possibly know that cancelling and changing a reservation are not the same since it was done under 24 hours. Your fine print does NOT have this information. Totally disgusted with Southwest.

Unfortunately, I've heard of this happening before -- where a carrier refuses to refund because you've made changes in under 24 hours. This is in violation of the DOT rule.

If it's still less than 24 hours since you booked the original flight, cancel the flight right now. If the system doesn't offer you a full refund option, reach out to Customer Relations (not the regular phone line) and request a full refund. If it's denied, file a consumer complaint with the DOT.

(I recommend via Twitter of Facebook direct message)

File a DOT Consumer Complaint

Bait and switch on a refund vs travel funds

Kjtakacs — Wed, 31 Mar 2021 23:32:02 GMT

This is a message I sent SW:

Wed 3-31-21 730 pm EST

Last night at around 8:30 pm I made my boyfriend a reservation to go from PBI to Islip on April 10 and returning on April 12.

I put the fee of 501.00 on MY southwest credit card. This morning he indicated that he chose the wrong weekend and could he change it to April 16 returning April 18.

It indicated that the second flight was $248 less than the first one and that it would not return to my credit card but be used as a travel fund.

It has not been 24 hours so I feel this is unfair. I spoke to customer relations at 4:35 pm EST and she told me that if I had “cancelled” that flight I would have gotten the refund but since I “Changed”it I would not.

She said and I quote “ you had to learn the lesson the hard way”

I have searched and searched your fine print and absolutely nowhere does it say if you change your flight you won’t get the credit back on your card.
As I am typing this it’s STILL UNDER 24 HOURS SINCE MAKING THIS RESERVATION!

He has no plans to travel to use those funds and will probably be wasted money which no one can afford in this pandemic.
I beg you to put those travel funds back on my credit card as a credit. I’m am extremely upset with this situation. The average person could not possibly know that cancelling and changing a reservation are not the same since it was done under 24 hours. Your fine print does NOT have this information. Totally disgusted with Southwest.

Re: Southwest Vacations a Fraud

bwallet — Wed, 31 Mar 2021 17:51:16 GMT

That terms and conditions portion doesn't say anything about if Southwest modifies the flights. Is there a statement in there about that?

Re: Southwest Vacations a Fraud

jksobonya — Wed, 31 Mar 2021 16:58:20 GMT

I think you might have misunderstood. Per your own words: "but they did say the Southwest Airlines portion of the package would have to be a credit."

You are not getting money refunded - you are getting travel credit for the flight portion - as well as the land/feature portion of your vacation, I believe. This is standard policy for Southwest Vacations. If you had Travel Protection, you might be eligible for a credit card refund for the land/feature portion of your vacation but this has to be requested within 60 days of the cancellation (or you will also get a credit).

Did you check your Southwest Vacations balance and see that a credit was applied?

You can read more of the policy here:

https://www.southwestvacations.com/package-terms-conditions/

3. Modification, Cancellation, Refund and No Show Policies

If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein. You must immediately notify your travel agent or Southwest Vacations to cancel or make changes to your vacation package.

If you decline Travel Protection and cancel your booking, any refund due for the land/ feature portion of your booking (after applicable penalties) will be in the form of a travel credit from Southwest Vacations. If booked with Wanna Get Away fare and you cancelled your flight at least 10 minutes prior to travel, the air portion of your booking will be refunded in a Southwest Airlines air credit, which may be used on a future Southwest Vacation. Anytime and Business Select fares are refundable back to the original form of payment or choose to convert the air credit. Contracted group bookings will be refunded in the original form of payment. If you purchased Travel Protection and are eligible for a partial or full refund in original form of payment, the land portion of the refund due will automatically become a travel credit if not requested at 60 days from the date of cancellation. Travel credits are valid for 12 months from date of issue and must be used for travel prior to expiration date, are nontransferable and nonrefundable, have no cash value, and are issued in the name of the passengers on the original reservation. Standard change and cancellation policies apply to bookings made with travel credits. Travel credits will be held on the original booking.

Southwest Vacations does not charge any modification or cancellation fees for the air portion of your vacation package. In case of a modification, Southwest Vacations will apply the value of the reusable air to the new air on the modified reservation. If the reusable air value cannot be applied to the reservation, it can be redeemed by the same passenger for future air travel which must be completed by the expiration date. Redemption information will be provided at time of modification/cancellation. Once booked, any modifications or cancellations to the hotel, rental car, or features/excursions on an existing reservation are subject to supplier penalties up to the full component price. You may avoid supplier penalties by purchasing the Southwest Vacations’ Travel Protection option. Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund. Many hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties.

All modifications and cancellations must be communicated to Southwest Vacations no later than ten (10) minutes prior to scheduled departure to allow time to process the modification and avoid “No Show” forfeiture of your funds. Modifications made within 24 hours of departure must be communicated through your travel agent or by calling Southwest Vacations’ 24-hour traveler assistance line at 1-800-775-7105. If you booked on Southwest Vacations website or through the Southwest Vacations contact center, contact Southwest Vacations directly at 1-800-243-8372.

All changes and cancellations are subject to availability, limitations, restrictions and fees imposed by Southwest Vacations and hotel and feature/excursion suppliers. Once travel has begun, there will be no refunds for any unused or partially used non air travel component for any reason. There will be no refunds for any unused or partially used Wanna Get Away fare for any reason. Anytime and Business Select fares are refundable back to the original form of payment or choose to convert the airfare into Travel Funds

All refunds must be requested within 60 days of the date of cancellation. If you booked through a travel agent, your travel agent must submit the electronic refund request. If you booked on the Southwest Vacations website or through the Southwest Vacations contact center, please email your request to refund@southwestvacations.com. Acceptance of a refund constitutes a waiver by passenger of all rights and remedies under applicable law.

Customers who fail to cancel reservations for a Wanna Get Away® fare segment at least 10 minutes prior to travel and who do not board the flight will be considered a “no show”, and all remaining unused Wanna Get Away® funds will be forfeited. All remaining unused Business Select® and Anytime® funds will be converted to reusable travel funds for the originally ticketed Passenger only.

-----------

--Jessica

Re: Refund have you received it??

jksobonya — Wed, 31 Mar 2021 16:46:20 GMT

A refund for what exactly? Southwest Vacations has its own terms & conditions, listed here:

https://www.southwestvacations.com/package-terms-conditions/

Reading through the terms I see very few instances of customers getting an actual credit card refund for flights that you cancel yourself, unless you have an Anytime or Business Select fare, or if you had a group booking, or if you purchased Travel Protection. Do you fall into any of these categories? If Southwest canceled your flight(s), then that's a whole other issue.

3. Modification, Cancellation, Refund and No Show Policies

Customers who fail to cancel reservations for a Wanna Get Away® fare segment at least 10 minutes prior to travel and who do not board the flight will be considered a “no show”, and all remaining unused Wanna Get Away® funds will be forfeited. All remaining unused Business Select® and Anytime® funds will be converted to reusable travel funds for the originally ticketed Passenger only.

-------------------

--Jessica

Re: Make Profile for frequent travelers

gsking — Wed, 31 Mar 2021 16:24:12 GMT

You don't have to even store it. Just use their RR number.

All info can be stolen by hackers. Not sure why this makes it worse.

Re: Make Profile for frequent travelers

CupCrusher40 — Wed, 31 Mar 2021 16:06:15 GMT

This idea has cons as info can be stolen from hackers

Re: Make Profile for frequent travelers

bec102896 — Wed, 31 Mar 2021 15:50:05 GMT

I also agree it would be nice to save frequent travelers info on our profile that way no matter which method you use to book you can just make a click or 2 and make life much easier and it would help when it comes to booking a flight with just a couple seats left as typing out all the info can make a difference in getting the flight or not.

If you are using an IPhone to book your flight maybe this will help for the time being.

--Blake

Re: Make Profile for frequent travelers

jksobonya — Wed, 31 Mar 2021 15:40:48 GMT

Sounds like a good idea! Hopefully Southwest will implement it in the future.

--Jessica

Re: Make Profile for frequent travelers

elijahbrantley — Wed, 31 Mar 2021 15:35:20 GMT

I'd love this as well!

Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

dfwskier — Wed, 31 Mar 2021 15:47:46 GMT

wrote:
I had a flight for April 2020 and canceled it in February 2020 due to the pandemic. I reached out to them in April 2020 to see if there was a possibility of a cash refund. They denied that but replied saying that they are working on policy changes that would extend my funds till 2022. They never got back to me and now when I reached out to them, they responded saying that my funds have expired as they only extended flights canceled from March 1st.

They didn't contact you?? Did you really expect the airline to individually contact each and every one of the probably millions of ticket holders that cancelled. Southwest put the details of the ticket extension on it's webpage. You never bothered to look????? It was not kept a secret.

When the airline "didn't get back t o you" f or almost a year, didn't you think it strange? You didn't reach out for a year???? Gimme a break

If you bought the ticket less than 18 months ago, the airline will let you convert the travel fund into a voucher into a $100 fee per travel fund. The voucher is good for 6 months.

So, when you take your $80 voucher into account, you have only lost $20.

Contact customer relations to move forward

It is extremely shady and unprofessional how this business was carried out. They keep sending me stereotypical messages like 'we are sorry for the misinformation provided to you by our agent but we can't refund the full ticket amount. Here is a good faith voucher of 80$ for each passenger'. It is absolutely awful how they first stole my funds by providing me misinformation and then they have the audacity to patronize me and condescendingly give me a 'keep your mouth shut' voucher. My ticket costs were >500$ and now when I can finally plan a trip after getting vaccinated, they are taking it away from me. Let's not forget that they actually got bailed out by the government and could not reciprocate the same generosity towards its customers in a time the entire world came crashing down. The true character of any business becomes apparent in these times. This has caused me a big deal of emotional duress and I will escalate the matter the best I can.

Re: Make Profile for frequent travelers

sullivja — Wed, 31 Mar 2021 15:06:09 GMT

Yeah. I figured the more places I try to get some visibility the more likely it is to get implemented.

Re: Make Profile for frequent travelers

TheMiddleSeat — Wed, 31 Mar 2021 14:55:56 GMT

Yeah, that functionality has been mentioned previously here in the Community as a much desired item. You're welcome to submit your suggestion directly to Southwest

--TheMiddleSeat

Make Profile for frequent travelers

sullivja — Wed, 31 Mar 2021 14:49:17 GMT

Overall I am a net promoter of Southwest and they have a large majority of my flying business both for work and personal travel. However, the one spot that frustrates me compared to other online booking experiences is having profiles that make it easier to book for my entire family. I fly with my wife and kids and it is really frustrating to enter their data, look up their rapid rewards account, and do this each time I need to fly.

Is there any way we can get it that you can add people you fly with to your profile and then select them when booking?

Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

bahnisikha3474 — Wed, 31 Mar 2021 13:07:03 GMT

Did you get any resolution to your complaints? Did you file a lawsuit or join any of the other class action suits against southwest?

Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

bahnisikha3474 — Wed, 31 Mar 2021 12:51:27 GMT

I had a flight for April 2020 and canceled it in February 2020 due to the pandemic. I reached out to them in April 2020 to see if there was a possibility of a cash refund. They denied that but replied saying that they are working on policy changes that would extend my funds till 2022. They never got back to me and now when I reached out to them, they responded saying that my funds have expired as they only extended flights canceled from March 1st. It is extremely shady and unprofessional how this business was carried out. They keep sending me stereotypical messages like 'we are sorry for the misinformation provided to you by our agent but we can't refund the full ticket amount. Here is a good faith voucher of 80$ for each passenger'. It is absolutely awful how they first stole my funds by providing me misinformation and then they have the audacity to patronize me and condescendingly give me a 'keep your mouth shut' voucher. My ticket costs were >500$ and now when I can finally plan a trip after getting vaccinated, they are taking it away from me. Let's not forget that they actually got bailed out by the government and could not reciprocate the same generosity towards its customers in a time the entire world came crashing down. The true character of any business becomes apparent in these times. This has caused me a big deal of emotional duress and I will escalate the matter the best I can.

Re: San Francisco Pilot Hot Mic

Thomas559 — Wed, 31 Mar 2021 10:19:58 GMT

wrote:
Hi everyone, if you have not heard the hot mic of the San Francisco pilot yet, I would suggest that you listen. After listening, I can full heartedly say that my next flight will be with Southwest Airlines. Thank you Southwest!

I'm not so much concerned about his feelings towards San Jose or Hyundais. Guy sounds like he was drunk. That's the real concern.

Re: Refund have you received it??

dfwskier — Tue, 30 Mar 2021 16:45:03 GMT

Since many people complaint about this, a class action suit might be in order.

Re: GOOD FAITH REFUNDS FOR COVID-19 ON SOUTHWEST

dfwskier — Tue, 30 Mar 2021 16:42:03 GMT

wrote:
Jessica, are you a southwest employee? Was this information correct?

Jessica is not is Southwest employee. Southwest employees self identify as employees.

not sure what information you are referring to. If it was the one about turning in travel funds and getting new ones that expire in 2022, that program ended last December.

Re: Southwest Vacations a Fraud

joelle010380 — Tue, 30 Mar 2021 16:09:27 GMT

Hello Did you ever get your refund?? I'm fighting the same thing and I can't seem to get my money back even tho it was sent back to Apple vacations in December

Re: Los Cabos, San Lucas

joelle010380 — Tue, 30 Mar 2021 16:05:59 GMT

WN needs to take apple vacations off their platform! They are taking a good name such as WN and running it in the MUDD!! I will never ever use them again

Re: Los Cabos, San Lucas

joelle010380 — Tue, 30 Mar 2021 16:04:12 GMT

Good Luck SouthWest Vacations is terrible! I will never use them again. We are still waiting on a refund from them since November I call and Call just to be on hold for hrs with no help!. Please also take the time and fill out a complaint on this site. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website, www.transportation.gov/airconsumer.

Re: Customer Southwest Vacation Refund

joelle010380 — Tue, 30 Mar 2021 16:00:23 GMT

I would

Re: Customer Southwest Vacation Refund

joelle010380 — Tue, 30 Mar 2021 15:57:17 GMT

Please also send in your info to the following. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website, www.transportation.gov/airconsumer.

Re: NO RESPONSE FROM SOUTHWEST VACATIONS

joelle010380 — Tue, 30 Mar 2021 15:55:23 GMT

Please file a complaint here vs the BBB. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and our pamphlet Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website, www.transportation.gov/airconsumer.

Refund have you received it??

joelle010380 — Tue, 30 Mar 2021 15:51:45 GMT

Good afternoon,

I'm wanting to see how many people out here are still waiting on a refund from SouthWest Vacations and for how long? I have been going rounds with them since November for my refund and I'm about done and ready for file a lawsuit. I have waited 90 days + and it is unacceptable. Every time I call i get a different answer and no one will let me talk with accounting or a supervisor. Is anyone else having the same issues?

Re: Customer Southwest Vacation Refund

joelle010380 — Tue, 30 Mar 2021 15:47:08 GMT

Did you ever get your refund?

Re: Customer Southwest Vacation Refund

joelle010380 — Tue, 30 Mar 2021 15:44:28 GMT

Did you start a class action lawsuit? Has anyone received their refund? Canceled a trip in November still no refund and getting the runaround by WN vacations.