A few years ago, while visiting friends in California, my fiancée bought a wedding dress. A few alterations and six weeks later, I flew back to California to fetch the finished dress and bring it back to Massachusetts. Now, you cannot cram a wedding dress into your suitcase, or even stuff it in the overhead: it has to hang. Upon boarding, I discovered there were no closets. Uh-oh.
On any normal plane, this would have been a problem. But this was not any normal plane: it was a Southwest Airlines plane. Hearing of my plight, the pilot took the dress with him up to the cockpit, where it hung safely throughout the flight—and when I changed planes, the pilot on the second flight did exactly the same thing! For this issue, I got to talk with the person largely responsible for the extraordinary culture that led a team of highly trained commercial airliner pilots to serve as my wife’s valet for three thousand miles.
to read more, visit: http://www.networkingtimes.com/isolates/page.phtml?article_id=6406214&cid
