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Southwest Airlines Community

A Different Perspective

blusk
Aviator C

A lot of you are familiar with the Southwest Airlines Customer who was asked to cover up her outfit, and there has been a lot of attention devoted to this subject.  In fact, the Customer was on the Today Show this morning.  You might be interested in the perspective of one of the show's producers, Dan Fleschner.

Thanks for your comments. We are closing the comment section. Please see Colleen's new post: http://www.blogsouthwest.com/2007/09/14/wrapping-up-the-skirt-issue/
939 Comments
Tiffany5
Explorer C
Isn't this America. How can you even consider not allowing this woman express her attitude and freedom to wear what she feels comfortable in. To those so called Christians condeeming others for what they wear. How can they walk down the street in any town in America without freaking. All I can say is I personally will never give Southwest a dime of my hard earned cash if thats how they treat people. Whats next you going to kick off somebody with a disability because others don't want to look at them. If you don't want to look at others stay home. I see more disgusting looking people everyday. So lets see you kick off that 300lb woman that wears the black thighs so tight it looks like her seams will burst. Or the guy who's ass crack sticks over his dirty low hung jeans. In honesty you know you can't. Man I wish it was me you kicked off the flight my lawyers would get me the whole airline. In fact if I do ever fly again I will have to shorten my skirt just to piss you off. Though I bet money no other airline will be as stupid as you. I hope she sues you for millions. If I get on that jury I would give it to her. YOU WERE WRONG plan and simple. America will destroy you for this.
Josh10
Explorer C
I am a 29 year old single white male, and while I agree that this young woman is very attractive and see women dressed like this all the time, I still understand that others may not agree with the attire. But, as many of you are admonishing SWA for "judging" her clothing or trying to "police" customers or instituting a "dress code" - do you not have to give consideration to those who may find her clothing offensive? It would be hypocritical to accuse someone of being judgmental, while not being considerate of someone elses views. Given the events of this morning on the Today show, is it not possible that at any time in the gate waiting area or on the plane a man, woman, or a child inadvertently was given a view up Ms. Eberts skirt? Now, today she may have been wearing underwear (thank God on national TV), but who's to say that she was that day of the flight (which so many responders have claimed - without knowing first hand)? I don't know about these folks, but I would not want my child to get that view, and I probably myself would have said something either to her or an employee had a I caught that view myself, if for no other reason to protect her dignity from those who would get some perverse pleasure from that view - but not to embarass her. And, lets remember that SWA employees have an obligation to try and consider ALL of their customers wishes - conservative, liberal or whatever they are. Just take a look at all of the responses on this blog and it is obvious that some feel the skirt is OK - and some do not. Now, as the SWA employee, you are in the position of trying to please everyone - but not everyone agrees on something. This is an impossible situation!! So, the only course of action is try and accomodate everyone the best you can. So, they asked her to change clothes. She had nothing to change into and had an appointment at her destination that she could not reschedule. So, they let her back on the plane, and asked her to cover up as best she could and gave her a blanket to assist her in doing so. It sounds to me that they tried to do the win-win. Allow Ms. Ebert to continue on her flight (win for her!), and accomodate anyone who may have felt her attire was inappopriate by asking her to cover up as much as she could (win for other customers!). I don't really see what the big deal is? Seems to me that Ms. Ebert is exploiting this for some other reason. Especially considering this happened two months ago and is now suddenly being brought to the media forefront. I believe that until all of the circumstances of the incident are known, we should give the benefit of the doubt to the SWA employee who made the decision to ask her to cover up.
Jenn_L
Explorer C
Southwest has no respect for paying customers. This woman had on clothes that covered the parts that needed to be covered. She paid good money for the plane ticket, and she should have been allowed to fly without humiliation. Some people talk about the old days and wearing more clothes. What about the old days when a company actually provided customer service instead of abuse? Shame on you, Southwest.
CW
Explorer C
Thank you, Southwest Personnel, for protecting decency. I applaud you. I LUV you more than ever!
Going_Like_Sixt
Explorer C
That's it??? This is the best the manager of customer communications can do? We deserve better. Skivvies or not?
Bob41
Explorer C
why don't you corporate spin meisters ever just admit you were wrong and apologize. if you were really concerned about the behavior of your passengers you might spend your efforts dealing with the rudeness that your pre-boarding cattle call creates, or those who happened to have an "A" boarding pass saving a seat for a friend who has a "C" boarding pass or those who have had too much to drink while you keep serving them to keep them quiet. after hearing how your employee imposed their moral judgement on a young woman in a short skirt i find myself fortunate that i live in a city that provides many choices to fly other than Southwest. consider yourselves "Ding-ed".
John_Pascazio
Explorer C
Everyone has the right to wear what they want to wear. Sw has no right to tell anyone what to wear on any of their flights. Now if your private parts are comp-leatly hanging out yeah you should be coverd up. But the young lady looked fine to me. All you Bible bangers out there stop spewing your hate and Holy-er than thou attitude. surly you have better things to do with your time.
John32
Explorer C
Southwest has made several mistakes here. Number one, they have no written dress code on the website or the tickets. That makes this totally arbitrary as to what is or is not offensive. Secondly, they seem to have gone out of their way to humiliate this woman in front of an airplane full of customers. And most importantly, they have forgotten that they had two choices to resolve this issue. Choice one was to explain their position to the passenger, ask her to understand that position in the future, apologize for her shoddy treatment and maybe give her a flight voucher. That choice leaves everyone happy. They however chose choice two which was to alienate and humiliate a customer, not apologize, and then let it get blown up to the point where it is costing HUGE money in bad press and lost revenue from customers who will not fly Southwest based upon this issue. She was not wearing anything that would have gotten her cited for indecent exposure. (Sure that skirt was short, but certainly not illegal) If she was not doing anything illegal, or immoral on this flight, then this should never have happened. I will no longer be flying Southwest, not because of a skirt hem, but because if the airline is this inept in handling customer relations on the ground, I don't trust them not to be just as inpet when they have my life on the line in the air.
Dale
Explorer C
Southwest definitely blew it on this one. One jealous woman complains because a young girl is dressed different that she would like so it turns into this national scene. I am sure that Southwest will see the results in their reservations. I don't think it will kill the airline certainly, but it will make a difference for a while. Bottom line: Southwest should have apologized to this young lady who did absolutely nothing wrong. If she had truly been offensive I would have appreciated what they did, but she wasn't. Last piece of advice: If you want to enforce a dress code, first you have to have one. Don't let an uptight customer cause this kind of problem for you. I hope she is getting the embarrassment she deserves out of this.
Ray
Explorer C
Well, Southwest, you've finally gone over the edge. I don't know if it's because your (oh, by the way, don't email us, send us a letter) address is in the virgin-pure and actively imaginative state of Bush-land, but WHAT are you thinking? I've flown on your airline several times over the last few years - yes, you offer great deals, but at what cost?! I flew from Providence to Orlando back in June and was, apparently, on the "families meet Disney" flight. The flight attendants decided that it was OK to sing silly songs and tell kiddy-friendly jokes non stop over the PA system. The family crowd thought it was all great fun. Some of us who just wanted the QUIET and restful flight we thought we bought, really didn't find it amusing. Honestly, there really is no need to entertain everybody 24 hours a day - it's ok to have some down time. If this is the true cost for a "cheap" ticket, please advertise it that way so your customers can make intelligent choices. Now it's the "DRESS CODE" fiasco - PLEEEEASE don't fall for the ridiculous notion that because an obviously attractive, probaby wants-to-get-rich-quick women, decides to wear a short skirt on your airplane, the whole world is smitten by sin! You've made yourself an easy target for the ever-greedy and sensationalist media. Who cares if you can see her underwear?! Have any of your employees been to the beach for the last 40 years?!!! It's interesting that the media proudly reports that "she was even wearing a bra" - WHO CARES?!!! Was Eve wearing a bra? I don't know and I don't care. We Americans are wonderful people, but our puritanical and religious (and always) right concepts sure cloud what's important in the world. Has anybody noticed what religious radicalism can do to a society? I hope you're able to sort this out because I have no desire to fly on your airline until you do.
Dee_Miller
Explorer C
I just wanted to say Thanks!!! I thought that the outfit that girl had on was way to "hooch". When she sat down on the Today show I saw her underwear!!! (White satin), I'm glad someone stood up to her and let it be known that family's do not want to see all that!! Thank you!!! Dee Miller
Helo_Pilot
Explorer C
Go ahead - keep moderating comments in your favor - you losers. I have just made my PERMANENT DECISION to NEVER, EVER patronize your company again.
Tami
Explorer C
Neither airlines nor stewardesses or male stewards have PERMISSION to aribitrarily tell somebody what they can or cannot wear. I HOPE SHE SUES YOUR COMPANY TO PIECES. I have flown SWA for many years. I will NEVER FLY YOUR AIRLINE AGAIN. Suddenly, you've gotten too big for your britches. YOU WILL LOSE THIS LITIGATION - it WILL cost your company MILLIONS of dollars in LOST REVENUES not to mention paying for YOUR LEGAL TEAM and of course, HER LEGAL GENIUSES and lost revenue from all the people who have had it with airlines charging up the wazoo to snub people from the flights. You will also lose millions of customers over this stupid decision. Oh, by the way, fire the idiot that pulled her from the flight. how DARE you tell anybody what they may or may not wear. What will you do next, tell a nursing mother flying on your cross country flight that her infant must STARVE because it's a FAMILY AIRLINE and she may not BARE her BREASTS to feed her infant? Good going, SWA. You've blown it BIG TIME.
Tami
Explorer C
Moderation??? My comment is waiting MODERATION????? What? Now somebody is going to decide whether FREEDOM OF SPEECH is going to be altered because it's a family airline and you don't like what people are saying? This country will destroy your airline.
Pasquale
Explorer C
i fly southwest airlines all the time and i must say i'm dissapointed to hear about the way this girl was treated. regardless of her job as a hooters waitress (and i hate how that is being used as a sorry attempt to justify this) she did not deserve to be humiliated like that. it's always sad to hear about one person being too sensitive and ruining it for the rest of us. i wish her goodluck in court and i hope she is compensated fairly.
Tory1
Explorer C
I am disgusted by Southwest. As a frequent flier (NOT on SWA), I have endured INNUMERABLE hassles, inconveniences, & unpleasantness - especially this summer, that what someone is wearing is the LEAST of my worries. Further, knowing we endure these daily hassles, your staff should be BENDING OVER BACKWARDS to make us comfortable, not giving us attitude. There are so many REAL problems with air travel these days (overburdened & archaic ATC, incompetent & rude airline staff, clueless passengers, over-scheduled pilots (which SW ought to know something about...) that I could care less about a girl in a short skirt. First of all, I have seen MANY more women and even more alarming, younger girls wearing WAY more inappropriate outfits. SW's inconsistency on this is ridiculous. Second of all, I don't see any airlines throwing off fat men who show their butt cracks when straining to stuff their packs in the overhead! Surely a butt crack right out in the open would be enough to disrupt one of your uptight staff's moral compass! Further, should there be a ban on fat hairy bellies sticking out from underneath shirts? Now there's something I could get behind. Or better yet, a weight restriction on those allowed to wear tank tops...or is a fat sweaty, hairy armpit in your face less objectionable than a pretty girl in a short skirt?!
Betty2
Explorer C
I have only flown SW twice but from now on they are the only airlines I will fly with!!!! And SW if you stick with your guns on this one, you will have a lot more passengers especially if you continue to enforce a dress code ,who wants to sit on the seat after a Hooters waitress in that short skirt? Like it or not hygiene is a serious health issue today. If you think its not you are kidding yourself.
Greta
Explorer C
I dont think the young lady was dressed inappropriately for someone her age!! Heck they show more at the OSCAR's!!! Get it together Southwest..Keith should have explained to her very quietly that a passenger had complained and he needed to address the situation and nothing more!!
Judith_Hedgpeth
Explorer C
Well, so many have said it so well (see above), that I feel a bit redundant. Guess as a 67 yr. old female, especially with you all, that feeling could be considered appropriate. If you don't offer training to your attendants sufficient to curb an individual's self-rightous, bigoted, super-conservative tendencies, you're in for more and more difficulty with the flying public! By the way, your seats & rows are so close together, it would take a contortionist/voyeour standing on her/his head to see ANYONE'S outfit once they are sitted. This young woman only wants an apology. As a retired specialist in labor & employment law, I recommend the flight attendant be put on leave until s/he completes a full program in appropriate handling of personal reactions to customers. Doing so might resustitate the public's current view of your airline. Or maybe not!
nsx
Adventurer C
This never would have happened if she'd had an assigned seat. 😉
Dan_from_Tucson
Explorer C
No more mistreatment! In the name of Homeland Security I have been forced to wait in unconsionably long lines; allow security personel to order me around in regards to my footwear and personal belongings; endure increasingly low levels of customer service, and now, I am unable to be sure that my outfit (or my wife's) will measure up to some airline steward's standard of decency? I'm done! I will restrict my vacations to places I can drive and if I do need to purchase air travel, it won't be with Southwest anymore! I heard United has a new customer service oriented program spear-headed by a pilot who remembers when airlines used to have to compete for business. Isn't this the airline owned by its employees? Take notice...if I have anything to say about it, you'll all lose your jobs for mistreating customers! I wish I hadn't already purchased tickets for my mother in law...believe me, it won't happen again.
Tory1
Explorer C
I will do my best never to fly SWA again. Travel is tough enough as it is on all of us, including the staff, without this nonsense. I have seen FAR more objectionable showing of skin on airlines that no one would dare comment on for fear of being, um, politically incorrect. Let's just say sometimes "low rise" really is too low and "muffin tops" do not always refer to an early morning snack. Don't see anyone throwing those folks off. Thumbs down, SW - thank goodness I have a choice when choosing an airline.
Peter1
Explorer C
Unless either Southwest Airlines, the FAA, TSA or local city/state or county ordinances otherwise prohibit in a written statement or law the wearing of such clothing, then I don't see how Southwest Airlines has a right to treat a passenger this way. Perhaps your staff should direct their energy and 'LUV' of flying toward more important matters like trying to get flight crews to stay on the runway after landing (e.g. Burbank and Chicago). Considering your risque advertising from the 70's showing flight attendants walking suggestively across the tarmac to the plane I have to say that you are a bunch of hypocrites. I hope that Miss. Ebbert takes action against you. I for one, will continue to avoid flying with Southwest.
William_Granik
Explorer C
Wussy, wussy, wussy Southwest flight attendant. "Feel free to move about the country," so long as you are suitably attired. Too subjective a standard to be legal under the Bill of Rights! You would be well advised to apologize and settle, because you would clearly lose any lawsuit brought against you by the hapless passenger for sex discrimination. Whatever happened to the "Welcome to Southwest Airlines!" jingle? And the landing song, back when the Southwest atmosphere was all fun and games? Some Southwest "stu" now appears to be taking herself too seriously, much to the detriment of the company. William Granik, Harvard Law School, '62, member of MA and DC bars.
Cinda_Wolsey
Explorer C
I commend Southwest for demonstrating good taste. If you look closely you will see that if that skirt was pulled up even the slightest her backside would be showing from underneath. In addition, this type of skirt doesn't rise to the waist but shows the area down to the lower part of the body. Any bending over with a rising of the shirt will show more than people need to see. This young lady was disrespectfully dressed. Other passengers don't care to see private body parts that should remain covered. Young children don't need to see this. Maybe this is the way some young adults dress but that doesn't make it right. This young lady needs to show more respect for herself and for others by dressing accordingly. I am shocked that her mother was not concerned over her attire. I have 2 beautiful daughters in their 20's that dress in the current styles but respect their bodies and don't feel the need to draw inappropriate attention to themselves by exposing to much skin. Lets face it clothing does make a statement and what it says can affect those around it. Well done, Southwest, its time somebody showed some common sense and raised the standard.
Daniel_Correy
Explorer C
Dear Sir, I am very upset by your treatment of Ms. Ebert. Your airline can't get my sister's luggage to San Diego at the same time her plane arrives but you can treat customers like this. Perhaps you should learn how to be an airline before you become fashion police. Daniel Correy
BobH
Explorer C
Southwest -- you are looking incredibly stupid on this. Rather than dig your hole deeper, as you seem to be doing here, why not show some class (and some brains) and apologize? When you do something stupid, the best move is to admit it, learn from it, and move on. Stonewalling just makes you look stupider and keeps the damage growing. I would boycott your airline until you apologize, but I don't fly with you anyway because of your equally stupid boarding process.
jmac
Explorer C
Since when do people have a right not to be offended?? I'm offended by the jerk who felt they had a right not to be offended. Everyone has seen her outfit, who's the moron that agreed it was offensive? I bet the person that complained was some ugly fat witch...the same ones that object photos of nice looking women! Why anyone would fly SW is beyond me! Moronic Jerks!
BEWARE__Mr__Lus
Explorer C
I will NEVER be flying your LUV line out of SFO if you are going to have a dress code. Decided by whom? What gives you this right. This is America. This is 2007...get with the program. SHAME SHAME ON YOU. Back to the 'friendly skies' of UAL for me!
S_Holder
Explorer C
Thank you for you stand for decency and modesty in dress. Our whole family will continue to fly Southwest.
Ernest_J_Schwae
Explorer C
Except for one or two "anal retentive" self righteous prudes in the comments above, most of the consensus is with me. Southwest, you made yourselves look like pompous, martinetic, officious fools! If this is your corporate policy, then you are in big trouble. Concentrate on pleasing your customers instead of driving them away by acting like idiots. Your solution: 1. Fire the flight attendant. a. If that's all the judgment he/she can muster in a non-critical matter, I'd hate to see her/him try to handle a real emergency! 2. Give the passenger that complained about the young lady's attire her fare back and then discreetly ask her/him to choose a different airline in the future. b. You don't need that type of up-tight individual ANYWHERE aboard your aircraft. 3. Concentrate on CUSTOMER SERVICE and SAFE, ON TIME ARRIVALS. 4. Remember simpler times, such a Hot Pants uniforms for flight attendants. Sheesh!!! Get a freakin' clue! Ernie in Sunnyvale
drew
Adventurer B
As was made obvious by the Today show censoring the replay of Miss Ebbert's interview, what she wore was inappropriate because of what it *didn't* cover. That point is apparently lost on many of the folks this incident has brought out of the woodwork. Kudos to Keith.
Raze
Explorer C
Without a posted dress code the Southwest flight attendant would only have been acting reasonably if the passenger were wearing an outfit that would warrant arrest, or fine under local law. That outfit looked legal to wear in public in this country. WhatÃ
scottnearsmf
Adventurer B
It looks the portion of the "contract of carriage" regarding passenger dress code needs to posted and perhaps amended if needed.
Kimberly1
Explorer C
Um... I'm about to head to the airport to board a Southwest Flight. If I don't wear socks will I be escorted off the plane for showing too much ankle?
J__Foster
Explorer C
Please, Southwest, DO NOT CAVE IN AND GIVE THIS WOMAN AND HER ATTORNEY ANYTHING AT ALL!!!! I normally don't like screaming but I'm so disgusted with this whole episode it's all I can think to do. People, people, don't any of you get it? The airlines are privately held companies. You pay them for their service. They reserve the right to not allow you to fly for any reason they see fit. If this girl had been stumbling drunk - there would be no story at all. In fact, all of the passengers on the flight would have applauded her removal. I'm thrilled someone finally had the courage to ask her to cover her private parts. (That's why they're called "private parts".) I'd love nothing better than for these women to learn that showing everything you have to the world isn't "cute" or "sexy", it's just inappropriate. Ultimately, this girl did make this flight. As far as I'm concerned, she got what she paid for. And lucky for her fellow passengers, they got what they paid for and no more. Her mother and father must be so very proud. Especially this morning on the Today Show when she sat down and the nation got to see her blue and white panties. What a class act.
Elizabeth_Fong
Explorer C
I think I'm going to go with Southwest on this one. Just to put some things into perspective, I'm female, and 20 years old. I fly on average about once or twice a month, with 80% of my flights on Southwest. I /never/ would wear the same clothes that I'd wear out clubbing on an airplane flight. Wearing too-short miniskirts and refusing to cover up on an airplane creates a sanitary hazard, result in indecent exposure, and are simply inappropriate to force other passengers to endure. Whatever happened to common sense and respect? This doesn't seem like discrimination so much as making an overblown fuss out of a very minor incident and exploitation of the media for public attention.
Linda_Howard
Explorer C
I'm very upset to hear about Southwest Airlines treatment of a paying customer. Her clothes, although short, are certainly not obscene, or worse than anything I've seen on other trips. Even more reprehensible is embarrassment and humiliation with which the young woman was treated. If Southwest wishes to enforce a dress code, they should publish it on the front page of their website, so that all their customers can decide whether they in turn wish to continue patronizing the airline. That woman deserves an apology. I expect better of Southwest Airlines.
scottnearsmf
Adventurer B
Here's the contract of carriage in case it was hard to dig out for some of you it is in PDF Form: http://southwest.com/travel_center/coc.pdf
Darla1
Explorer C
I can not believe the comments I have read here today. All these people saying that how this woman was dressed was ok with them and that they will fly using other airlines. Well, I, for one, will make sure to book with Southwest Airlines for having the GUTS to stand up against such 'dress'...or the lack thereof! I am sick and tired of having half naked women/girls flaunting their rear ends, boobs, bellies and anything else in between just as much as I am sick and tired of all those baggy, drooping off their rear ends that the men/boys wear! It's about time someone stood up to ill choice in clothing and I highly applaude Southwest Airlines! Thank you, SW!!!
scottnearsmf
Adventurer B
Article 10 Part F Subsection 1 CLEARLY covers this situation look for it page 10 of the PDF File.
Duke_Schneider
Explorer C
When I heard the news this AM, I was shocked and even angered. You don't serve my flying routes (I live in Mpls/St.Paul) but you're off my fly list. I'm a small businees owner and unwarrented lawsuits disgust me. But in this case, I hope she gets a blood thirsty lawyer all over you. If you did this to my daughter, I'd be on the phone to my attorney so fast it would make your head spin. Who made this decision and what was the true underlying reason??? Fess up!!!!
wanda_campbell
Explorer C
I am proud of the action Southwestern has taken to provide fair and clean flights. As a female if I pay for a flight I expect not to see breast or some ones tail end. It is about paying for quality flights with responsible people. I believe it is fair to offer an individual a blanket if they have no respect for the other two hundred or more paying customers. I feel as though it should stop at the check in point with signs of proper travel attire. If this kelly girl had no self respect for her own body, who is to say she would respect other paying customers. Southwestern thankyou for being the first airline in the world to step up to the plate and hold high standards.
Reverend_s_Wife
Explorer C
What a terrible shame. Did anyone happen to notice that the Brady Bunch girls wore skirts that were just as short? DonÃ
kirryj
Explorer C
Kudos to that flight attendant. I am 31, not old by most standards, but I think what younger people get away with calling clothes these days is near criminal. What happened to the days when people would get dressed to the nines to go on a flight? I don't want to be walking up a plane eisle and be able to see up someones skirt, underwear or not. And from the pics her skirt was short enough for that.
Lisa10
Explorer C
GOOD JOB!! As a mom I am tired of seeing these girls get away with wearing shorts or skirts that are only 4 inch in total length. It is disgusting and as what appears to be a family oriented business than I would rather my little one not be shown a womans privates (cause ya know that if she was wearing that than she was either going commando or at most a thong). As for those that want to say you lost their business you have gained my whole families!!
Usually_pretty_
Explorer C
I am usually pretty liberal when it comes to what people wear. To each his own, but I saw this girl on the Today Show. When she sat down again, they had to blurr her crotch because that non-existent skirt rode up and showed her crotch. If it's that bad on TV, just imagine how badly she was flashing her trash all over that airplane. Seriously, she did herself no favors to help her case on the Today Show. I don't want to see the inner folds of mystery when her skirt rides up, nor do I want to sit on a seat that has had contact with her unclothed regions. And for that matter, why would you want your bare buns (or at least a thong at most in her case) on a filthy low-rent airplane seat. YOu know that skirt didn't cover that when she sat down. This girl is a Hooter's girl, big surprise. Has anyone yet mentioned that perhaps she has alterior motives of why she is going public with her "humiliation". Perhaps her blurred "performance" is not the only "exposure" this girl wants. This just might be the ticket she needed to kick start her career (I will refrain from speculating what kind of career she seeks) That being said, I think it probably would have sufficed to throw the girl a blanket for the duration of the flight to cover her lap instead of kicking her off or making a scene. Why give her more attention.
Dan_in_Bothell
Explorer C
Hooray for you SWA. It doesn't matter if I think your judgment was right or not. I applaud the courage to take a stand. If you want to have a dress code, that's your choice to run your company how you want. I just appreciate the backbone.
Elizabeth_Fong
Explorer C
Scott near SMF is absolutely correct: F. Comfort and Safety - Carrier may refuse to transport or remove from the aircraft at any point any passenger in the following categories as may be necessary for the comfort or safety of such passenger or other passengers: (1) Persons whose conduct is or has been known to be disorderly, abusive, offensive, threatening, intimidating, or violent, or whose clothing is lewd, obscene, or patently offensive; NOTE: Carrier will not refuse to provide transportation to a qualified individual with a disability solely because the individualÃ
Steve_Mitchell
Explorer C
We have stopped flying southwest due to the new "dress code"! Absurd!