One of the things I often hear from Southwest Employees is that when they tell people they work at Southwest Airlines, people often reply along the lines of, “Oh, I love Southwest!” or launch into a story about a memorable experience they’ve had traveling with us. That reaction from our Customers is something we all take tremendous pride in during the best of times, and we work so hard to earn back when we occasionally aren’t able to deliver … often, for reasons beyond our control.
We are proud of our hard-earned reputation, and we were thrilled to learn that Southwest has once again been named to the FORTUNE’s World’s Most Admired Companies list for 2022, ranking #28! Any time we receive an honor like this, we recognize that it’s all thanks to our People. Let me break it down for this recognition:
- We’re measured on nine key attributes, from the soundness of our financial position to our quality of products and services to our community responsibility. Beyond the numbers, it’s these efforts that our Employees put their Heart into that make a difference.
- We’ve been featured on the list since 2009.
The past two years have been tough for everyone—both personally and professionally. We still have challenges we’re working to overcome as we recover. But there have also been triumphs, and I consider this to be among them.