Today will be a major milestone in the Southwest Airlines history books. On this day, we unveil the first phase of the modernization of our LAX station.
In 1993, I was hired as a Customer Service Agent at LAX. At the time, we shared the east end of Terminal One with America West, while US Air occupied the entire west end. Technically, we were not the largest carrier in the terminal, but we consistently had the highest passenger loads. We needed more space, and there was always chatter about how we would one day have the entire terminal to ourselves. As the years passed, it seemed like it would never happen.
I am now in my 23rd year at LAX, and I am amazed at the transformation that has taken place. Not only do we have more space, but we also have the latest technology in the airline industry. All of this provides the perfect foundation for us as we work toward introducing international destinations to LAX. We love this city and are excited to be able to offer our Customers more options, and a new experience marked with efficient service and unmatched Southwest hospitality.
If you want a full LAX T1 history lesson, or to learn more about the modernization project, check out a recent blog published by Aviation reporter, The Cranky Flier here. And, you can check back later to see more photos from opening day at T1 on www.swamedia.com.