When Southwest Customer Michele Logan asked OAK Flight Attendant John Nichols for “the whole can of Coke,” he handed her a can with the endearment “BFF” emblazoned across it, which is part of Coca-Cola’s “Share a Coke” campaign.
Michele and her travel companion surely did make a “BFF”—“Best Flying Friend”—in John! They were thoroughly impressed by his excellent Customer Service and friendly attitude. So much so, they just had to snap a picture with him and the “BFF” Coke can!
Michele states that, "[John] is such a credit to Southwest. He is the 'one' that you always hear about when other people talk about what a great experience they had on their flight." Thanks for connecting and sharing your Heart with our Customers, John!