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ABC's Nightline Features Southwest Airlines

cday
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Last night, ABC's Nightline featured Southwest Airlines and CEO, Gary Kelly. If you missed it, you can view the clip here : http://abcnews.go.com/Business/CEOProfiles/story?id=4432181&page=1
20 Comments
Micah_Moughon1
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WOW!!! You guys completely rock my socks off! Yesterday I got a package from Southwest Airlines and it was an autographed model Texas One Southwest Airlines Boeing 737 from Colleen Barrett herself!!! I'll proudly display it wherever I live...
Sherrel_Jones
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I just wanted to thank Christi Day and Michelle Agnew for coming out to Texas Tech and talking to us about southwest airlines and their jobs. You guys were great! Thanks again for coming out here!!
Jon_Curtis
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Southwest treats non-revs from other airlines like the best business class travelers...THANKS!
Sara_Collins
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I happened to catch the Nightline segment after arriving home from a flight on Southwest from St. Louis to Austin. I was caught in the Southwest debacle of having planes taken to "maintanence" and was delayed for 4 hours in St Louis. I was terribly disapointed in the way Southwest handled the delays on Wednesday, March 12. No one would disclose why we were waiting and as the airport became more and more crowded the rumors grew. The attendants also seemed more worried about themselves than the passengers - they complained about how tired THEY were and how long their day was - but then bragged about how they would be compensated for the long day. Where was the passengers compensation?
SWALUVER
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Thanks SWA....keep up the good work! I'm on your side & still a loyal flyer SWALUVER
Anonymous4371
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I am sure this situation has been stressful for Southwest employees and customers alike, especially with all the hysterical, overblown reporting full of inaccuracies. Southwest is being open about the problems and about their handling of those problems. That alone should give everyone confidence that Southwest is "who" and "what" they have always been ... a great company who puts people first. I also notice that S&P has said these issues will not affect their financial rating of Southwest. "Big Money" doesn't play favorites, so I would think this is a pretty strong endorsement of Southwest's corporate character.
Anonymous4063
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How many blogs do we need on this topic? Can Southwest please move along? There are five blogs in a row about this issue, please talk about about something else like other cities Southwest is expanding into more cities or they bought new planes or an employee winning some national award or an employee saw someone famous on a flight. Thank you
Mike32
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I'm a big fan of Southwest. I fly with them 6-8 times per month. I was, however, disturbed to see the initial reaction of the their CEO, Gary Kelly. Instead of being defensive admit that their might be a problem and work quickly to get it resolved. It seemed that initially he was "off message" then his PR folks got to him and reeled him in. Saying all the right things now but it's often how leaders act at the first sign of a crisis that tells you the most. Pleasant attendants and efficiency are great but nothing trumps safety. It seems that Southwest had some lax controls and hoepfully this is a wake up call for them. I wish them well.
darla_Talk-Talk
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I AM NEVER A BLOGGER. I GOT HEART-FELT TO WRITE SOMETHING THOUGH, FOR THIS PARTICULAR POINT THAT EVERYONE HAS HAD TO ADDRESS SOME WAY OR ANOTHER. I JUST CAME BACK AFTER BEING OFF ON MATERNITY FOR 5 MONTHS. I ACTUALLY CAME BACK EARLY. I FLEW IN THE LATE 80'S AND EARLY NINETIES FOR TWO AIRLINES THAT WENT BANKRUPT. I WAS ONE OF THE" LUCKY ONE'S ", TO GET HIRED AT SWA. I LOVE MY JOB AND CUSTOMERS SO MUCH, THAT EVEN THOUGH I LOVE MY NEW SON, I REALLY MISSED SEEING ALL MY CO-WORKERS AND, JUST BEING PART OF THAT NORMAL ROUTINE AND BEING PART OF SOMETHING THAT IS SUCH A PART OF ALL OF US. I GENUINELY ENJOY WHAT I DO. I WAS SAD WHEN I HEARD THE NEWS , AND I AM SURE WHATEVER THE MISTAKE WE WILL SEE THAT IT IS NOT ONLY CORRECTED , BUT WILL BE TAKEN CARE OF IN THE UP-MOST CONCERN, JUST AS SWA IS WITH OUR EXTERNAL CUSTOMERS, AND OUR INTERNAL CUSTOMERS. I UNDERSTAND WE AS HUMAN 'S DO MAKE MISTAKES, AND THE FINE I FEEL IS GOING TO BE WHAT IT IS. WE ALL CAN LEARN AND GROW STRONGER FROM THE INCIDENT. I CANNOT EXPRESS HOW STILL TODAY , I AM JUST AS PROUD TO PUT ON MY UNIFORM AND WINGS TODAY, AS I WAS NEARLY 16 YEARS AGOWHEN I RECIEVED THEM IN DALLAS. I LOOK FORWARD TO GIVING 100%, AND I KNOW THE PEOPLE KNOW WE TOO AS A STRONG UNIFIED COMPANY WITH A LOT OF LUV IN TEXAS WILL , SOAR , AND CONTINUE TO GIVE THAT P.O.S. BLESS EACH AND EVERYONE OF US, AND FOR THE FINE FOLKS THAT FLY US EVERYDAY. THANKS FOR LETTING ME WORK FOR SUCH A GREAT COMPANY.
myturn
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In a newly released federal report, two DFW-based FAA inspectors, who became whistleblowers, said they believe safety at Southwest Airlines, "Took a back seat to personal friendships and favors... " Okay - the missed inspections happened a year ago, FAA and Boeing both approved the plan to do the re-inspections. The DFW whistleblowers didn't personally approve of the decision, kept it in their hip pocket until they could use it against Southwest when they were not given the "honor" of being the FAA Inspectors assigned to the greatest airline on the planet and had to settle for being assigned to one of the "other" airlines at DFW. Sounds like a classic case of jealousy and pay back from a couple of disgruntled employees. Let's see what the FAA finds in the maintenance records of the "other" airlines that have been swept under the rug for years. At least Southwest self-disclosed and tried to correct the problem......shame on the FAA for giving the greatest airline on the planet bad advice and not accepting the fact that "they" were the ones who should be fined.
myturn
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Couldn't have said it better myself: A lot of truth in this Article. http://www.star-telegram.com/business/story/536141.html
scottnearsmf
New Arrival
This morning at roughly 7:45 AM Texas Time, Southwest reported its first "traffic report" since the recent FAA issue came up. With most of March being a period where the media was covering the 737 inspections and so far. We get a first look at how customer voted with their feet and wallet. According to that report Southwest's RPMs for March of 2008 (revenue passenger miles) rose 9.8 percent while Southwest's March 2008 ASMs (available seat miles) rose 5.6 percent. It is plain to see that Southwest's customers have at least for March have forgiven Southwest Airlines for their past maintenance issues and believe that they will continue to correct their procedures to insure that the airline's safety continues to be better. Great Job Southwest. Continue to keep up and improve your high quality service.
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