By Matt Phillips
Could Twitter serve as an effective and efficient salve to fliers frustrated by airline cu...
Airlines (along with many other corporations) are increasingly embracing the online service, which allows users to broadcast brief 140-character messages on the web, as a means to monitor complaints and respond to consumer concerns.
To read more, visit: http://blogs.wsj.com/middleseat/2009/04/03/airline-customer-service-can-twitter-fix-it/
