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Airline Customer Service: Can Twitter Fix It?

lreynolds
Not applicable


Could Twitter serve as an effective and efficient salve to fliers frustrated by airline cu...

Airlines (along with many other corporations) are increasingly embracing the online service, which allows users to broadcast brief 140-character messages on the web, as a means to monitor complaints and respond to consumer concerns.

To read more, visit: http://blogs.wsj.com/middleseat/2009/04/03/airline-customer-service-can-twitter-fix-it/

1 Comment
Mary18
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I would like to know how I find my rapid rewards number and password..? I love Southwest but cannot load DING! without my number, cannot find it... Thank you. Mary