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BLOG: Chip's Story of Southwest's Customer Service

lreynolds
Frequent Flyer A

"The concert business is not over!"

That was Chip Hooper on the phone right now, agent for Phish and the Dave Matthews Band.  Telling me he was breaking O.A.R. right this very second…

I KNOW!  I KNOW!

Got to give Chip credit, he foresaw the jam band world two decades ago.

But that’s not why I’m writing this.

to read more, visit: http://lefsetz.com/wordpress/index.php/archives/2009/08/07/chips-story/

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