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Behind the Scenes of the Latest Southwest Commercials

cfox
Frequent Flyer C

Go behind the scenes in Houston, TX as the newest Southwest Airlines' Commercials are created!  
101 Comments
nickschrank
Explorer C
http://www.youtube.com/watch?v=ZenpksMMO_E Great Southwest Flight Crew! They showed great support on my way to LA to shoot my first promo for TV. Love you guys!
Carol_Ware
Explorer C
There is absolutely no need to sell me on SouthWest, everything about this airline is terrific! I wouldn't fly with anyone else!
Heather5
Explorer C
Southwest allows me affordable trips to Oklahoma to spend time with my grandchildren---I fly from St. Louis near my other daughter's home or I drive into Chicago and fly from Midway, but I really would like to see Southwest fly in and out of Moline , IL and the Quad Cities! Southwest IS my airline of choice even if I have to drive 4 hours to get to an airport! LOVE you guys!!!!
Maddie_Legner
Explorer C
The crew of Southwest Airlines...wonderful . As a fearful flyer for many years, I am proud to say that I am no longer afraid to fly. I used to be panic stricken and had to force myself to go through terrible anxiety each time I had to fly. I drove everywhere for a while, but decided to make myself fly because I didn't want my fear to stop me from traveling. I credit Southwest's great record and the crew for helping me get through it. I guess it was because of the fun ,casual and relaxed way they interact with passengers..they made me feel that way too. Eventually I got over the fear and now love to travel, always on Southwest. And no, I am not an employee! Thanks and I look forward to my next trip. PS, Great commercials!
Anonymous2032
Explorer C
My daughter is one of your pilots, loves her job and thinks the company is the best to work for.
The_Malecky_s
Explorer C
LOVE Southwest.....we stopped flying with them because they didn't allow small dogs in the cabin. But, now they do again and we're back! Fabulous airline!
don_decker
Explorer C
I've always loved Southwest...as a matter of fact, just two years ago, I found out Southwest had a huge terminal in the middle of a cornfield in Illinois (Midway) when I landed there! The flight personnel are just down-right obliging and make you feel safe. Finally, Southwest is everywhere...I turn the computer on and you're there. Please leave me alone for a while!!!
Diane_Smith
Explorer C
For the longest time I avoided flying SW because of the method in which your seat was chosen. I like to seat up front and wrongly thought I would get blocked out. I finally made a SW airline flight and have been hooked ever since. I can not say enough about the professional, friendly manner of all of the SW family of employees. I will not fly any other airline (if possible) and the new seating system is a breeze. I am still amazed at the patience of the attendents while everyone is trying to fit their overhead baggage in the bins, and the flight still takes off on time!! To bad more companies are not run this way. Thanks
Stella_Cottrell
Explorer C
I love your commercials! It makes waiting a lot of fun. These are so much better than someone telling you to go to a website to get all the information you need. THAT IS NOT TRUE! There are some things websites do not answer. All we need now is to have my "cousin" Herb making one of those commercials. He is super and I miss having him at Southwest. It so happens I had started my agency a few years before Southwest was born and Herb calls me "Cousin Stella"..... At some point, you did not have these commercials but I am happy they are back. SC
Anonymous744
Explorer C
What about your flight attendant who tried out for American Idol? He was on our flight - and he was great! His whole crew was great, too.
Frank_Katzenmey
Explorer C
If Soutwest goes where I go, then I'm on it. Keep those Honey Roasted coming.
kay_cook
Explorer C
Southwest has been my airline of choice ever since my first flight. I book travel for family and friends and always book them on Southwest. But I have a real problem now. I live near Buffalo NY and that is fine but I will be moving to TN near Knoxville and Southwest doesn't fly there. So now I will have to find another airline to travel back and forth to NY and to Fla. This makes me very sad so Pleeeease start having flights to Knoxville. Love you guys you.... are the greatest.
Michael_Black
Explorer C
I have flown southwest airlines over 155 flights in the last 16 months and have enjoyed the flights , the service, and the fellow customers. It has been a great experience and i look forward to many more flights on southwest airlines. They are a great company and know how to treat customers the best. Until I fly again soon, keep up the good work and i hope you grow to international destinations sometime in the near future. Best Wishes for continued success in the air ! Michael Black
Anonymous1727
Explorer C
Well, I found in my e-mail today you mentioned that you don't use actors in your commercials. I am a actress and I am like wow. I also use Southwest when traveling for auditions to Louisiana a lot. You might wanna rephrase how you made the comment. My first reaction was what?? Then I was maybe I should use a airline that been in business longer because most likely that understand more right or they just should be better.Food for thought. That's right! We don't use actors to do the job of what we know best. When we cast for a commercial, we put out a call looking for the best, brightest, and most energetic Southwest personalities. (SouthWest Airlines) Heather Saint-Noel http://www.imdb.com/name/nm2892910
LISA_KINGSTON
Explorer C
My husband and I were lucky enough to fly with Southwest only once. It was a great flight, the people were great and the service was great. I have not been lucky enough to get another flight with SW but will be happy when we do. Since our flight with SW we have been away a number of times and not one flight came close to the great experience we had with your folks. Thanks Signed Your very happy Canadian customers Shane and Lisa
La_Verne_Abe_Ha
Explorer C
I loved Southwest Airlines BEFORE it was cool to love SW. The employees were so much more fun and less stressed than on other airlines.
ingrid
Explorer C
we been traveling sw for over 20 yrs. they are the best.
karen_griesemer
Explorer C
I hope I never have to take any other airline besides SW. I love the seating method and have liked it even more with the Early Bird choice. The crews have almost always been fun and amicable. (I keep hoping I'll be on a flight with Dave--the SW rapper.) Also, I sometimes feel really stupid with some of my questions when I speak directly with a SW agent via the phone. None of them have ever made me feel that way but have always been gracious and very helpful. My only complaint is that sometimes as I have watched from the plane window, I'm not so sure some of the baggage handlers "love" my bags. However, I congratulate them on getting my bags to their destination even when I change planes. I've actually only had one bag damaged. I love you, Southwest!!! Keep up the good work!!
Lovin__It
Explorer C
I love Southwest and especially like seeing the employees in the commercials. After all, they are the stars!
Anonymous3911
Explorer C
If SWA goes there, that is the only airline I fly. I take about 3-4 trips on SWA a year. Do you go to Alaska?
Don_t_know_what
Explorer C
I am a huge Southwest fan (if there is such a thing). However my last flight on SWA is causing me to consider looking for another airline (but how will I live without the attendants jokes and singing-I love their personalities 🙂 )Anyway, I was flying to my parents for Christmas and just before the plan took off, the passenger across the aisle from me, dog jumped out of its bag. I am allergic to animals, ( and the man next to me said he was allergic to dogs too). And I don't mean those cute commericals allergic that clears up instantly with a pill. I mean I have asthma which can be triggered by my allergies. Anyway, even though I was moved to the back of the plane, I still had problems and ended up being sick for Christmas. On the return flight, I asked if there any animals on the flight and there wasn't.But in the gate area, a woman took out her dog and was grooming in, pulling off hair which was getting on the chair and floor. SWA is basically the only airline my mom and I fly cause we really do love the on time (often early) depatures and arrivals, friendly service and good snacks.
Sherry1
Explorer C
I fly a lot and Southwest is the BEST airline! I've flown other airlines, and none of them compare to the professionalism, on-time schedules, handling of baggage, and the fabulous personalities of the staff. No wonder they are the BEST. They know what "customer service" means. I would be proud to tell anyone I work for Southwest Airlines. Thank you Southwest, for making flying fun!
Carol_Borgman
Explorer C
Most of the family lives in the midwest and east coast I have to say we have never had a bad flight nor a late flight on Southwest and everyone involved in the flight from check-in to arrival have been so helpful.. My husband requires a wheelchair and there is always one available and the pushers are always helpful as well. We never fly any other airline I just wish the price would maybe be lower for those on fixed incomes. retirees etc as most older people cannnot drive long distances and this is the only way we can see our families
Betty_Louise_Ta
Explorer C
Love South West Airlines and the wonderful staff. Please don't ever dissapoint me, I would be devastated.. Thank you for the new flight into Panama City Beach. My favorite commercial is "It's On".
Linda_W_
Explorer C
We flew Southwest for the first time last year from Buffalo to Orlando. Everyone was fantastic! We just got back last Thursday from Florida again using Southwest and again everyone was fantastic! Thank-you Southwest from your greatfull Canadian customers.
Betty_Bailey
Explorer C
I had the opportunity to fly southwest for the first time a month or so ago my guy friend and I thought your employees are the funniest and most friendly we had a blast, we laughed and laughed at the way the joked around, but were still professionals. Keep up the good work and keep smiling. Sincerely Betty and Don
Anonymous205
Explorer C
If I can suggest to the huge Southwest fan that is allergic to dogs and doesn't know what to do? How about checking early to see if there is an animal on board and if so, call and rebook on another flight.
Suz1
Explorer C
Luv is living in a city served by SWA!! Up In The Air w/you is my favorite way to travel. Driving 3- 4 hours to an airport you serve is just how we go...and have for nearly 16 years. This year, however, we move. Top Priority on our list? A city served by SWA!! Can't wait!! Luv Y'all!! 😄
Hector_Ramos
Explorer C
great flying experiance!!! The customer service is superb & employees seem very happy:)
Barbara_from_Ha
Explorer C
Southwest is definitly the airline for me. My son lives in California and SWA makes traveling to see him affordable and FUN. I go several times a year. I enjoy the flight which is almost always on time or early. The crew does a fantastic job and most have a wonderful sense of humor which makes the flight fantastic.
Kevin___Dianne
Explorer C
I live 5 minutes from Islip Macarthur Airport and my family flies SOUTHWEST mainly to West Palm Beach, and family there flies to Islip, many times every year. We even fly on days we wern't actually looking to book on, to get the flight and PRICE that would be best. I do remember some flights that the flight attendents would sing, joke, and dance on throughout the flight. Have they gotten away from that entertaining aspect in the flight? I have not seen much of it lately. I have a few pictures of my son in the cabin sitting with the pilots hat on one of the flights from many years ago (pre 911). We still hang that picture in the house. What a thrill it was for my 10 year old. (he is now 22). I do wish you would fly into Atlanta also. We love the 'DING' sales and look everyday for a bargain. Many, Many friends call me when they are going to fly and I end up searching for thier flights and booking them on Southwest. As long as you continue to fly to Islip and let my bags fly FREE, I will be a loyal customer. Keep up the great job. Kevin & Dianne McA....
Anonymous1287
Explorer C
I would fly SW more often if they had satellite TV at every seat such as another airline I fly.
Anonymous3081
Explorer C
Need you to fly from Long Island to Sarasota/Bradenton Florida!!!
Lori_C
Explorer C
We absolutely LOVE Southwest airlines. Every flight has been great! Thanks to all your Team. The commercials are enjoyable and they make me want to go somewhere fun!
Cynthia_Jones
Explorer C
Southwest is always my first choice. They do a great job. Hoping Portland ME will become a new destination.
Debbie_Nowe
Explorer C
You don't have to tell me how great your employees are as I travel with them weekly. I am an A list traveler with Southwest and your employees are the #1 reason why!!! I travel weekly on business and have many choices on who I use for my travel and when possible I ALWAYS choose SOUTHBEST!!! (not a spelling error) A truly satisfied customer!! Debbie Nowe
Jan10
Explorer C
If SW doesn't fly there...I don't go!
genae
Explorer C
I agree with Heather of 3/13/2010 except I would love you to start flying to Branson, MO . They have a great new airport and would love to have you. I fly to Kansas City and rent a car, drive 4 hrs. just to avoid the other airline that goes thru Dallas and than to Springfield, MO. Please, think about it!! I know you would have a lot of customers! Genae
sandy-a
Explorer C
Love Southwest, but will a developer please make an app for android phones.
Anonymous2735
Explorer C
I am vivacious, funny, outgoing.... then, how come I wasn't chosen during an interview with South West Airlines. A disapointment...will it be because I have an accent???
Donna_Corbin
Explorer C
Being a senior citizen I feel so comfortable when I fly Southwest. They always take such good care of me and I know that I will get to my destination on time without problems. Also they have the easiest web site to make my reseverations & check prices.
Richelle
Explorer C
I have been using Southwest for over 10 years. Mostly yearly. Initially it was for the price, my income has always been limited and Southwest has allowed me to visit my son and granddaughters at least once a year. And since I have moved to Boise, it is allowing me to visit my friends in Portland; one in particularly for possibly the last time. I am especially appreciative of the no check in baggage fees. Now that we can get our seating and boarding pass on line as well, it is great!!! It just keeps getting better. Thanks!
PC
Explorer C
I LUV Southwest Airlines...ever since Dallas days in the 80's ... now that I'm in Chicago and you started non-stop to Jackson MS..it's on!... not to mention south Florida and California! I've booked several vacation packages thru Southwest, and choose them because you travelled there! Your attention to customer service and on time departure/arrival is superb! If I were a little younger...I would apply for a flight attendant, because of the vibrancy ,energy and relaxed uniforms (although I hate being in a uniform) Keep up the good work and I hope you eventually will travel outside the country! Especially Mexico!
Anonymous4148
Explorer C
Way to go Southwest! We love you! Years ago, you were laughed at by the "so-called" airline hierarcy. And look at you today! You know how to treat your customers, fly us around the world efficiently, and make us happy. Your professionalism, high work ethic, and courteous employees is what keeps me and my family coming back for more. One suggestion...will you consider a business class section?
Ray_Bonassi
Explorer C
Love this airline!!! The best spokesman has to be the guy driving the Baggage tractor. He has an enormous grin, he obviously loves where he works, and just has to say,"Grab your bag. It's on!"
RoseMary_Kauffm
Explorer C
I have been flying Southwest for years now and it is my favorite airline. I was wondering when you were going to start flying to Belize and Costa Rica??
Sherry_S
Explorer C
I live in Cincinnati and have been traveling Southwest for several years. I will drive to either Louisville, Indianapolis or Columbus to catch my Southwest flight. Not only do you fly everywhere I need to go, you are entertaining as well. I usually seem be flying during Halloween and really enjoy the costumes on the flight attendants. The only thing Southwest can do to make it better is to put Southwest service in Cincinnati. Thank you for making it fun to fly!
Stephanie_Wahl
Explorer C
Wow SWA ROCKS like no other!!! At least the CMH staff.. How do I know this? My son lives in Philly with his father and flies back every other weekend to be with me.. When this all first began it was very difficult, in fact it never really gets easier... BUT (a HUGE BUT!) the attendants at Southwest are super sweet.. They recognize us and call my children by name! I REALLY hope someone important reads this and gives them a little credit or a raise! lol... A particular member of your team makes my hour drive home (without my son) bearable.. The attendant comforts me and jokes with me... Litterally making a ride that used to be an hour worth of tears, not so bad... My small children make them Christmas cards and everything.. What a blessing to know that I'm not all alone. Thanks for all your caring employees and hard work to keep my precious cargo safe& happy!!!! P.S. What are the chances of you all flying direct from CMH to PHL again??? YOUR KILLIN ME! Now I have to drive 3 hours to PIT to get him on the flight to PHL and I miss my pals at CMH!
Carolyn_Gary
Explorer C
My son has been with Southwest for the past 3 years and he loves the airline and the people! In August, 2009, David (LeVrier), employee #e83652 was in an almost fatal motorcycle accident and was in ICU for a week and then intermediate care for another week and then rehab before he was able to return home. He broke his back, broke his femur in 3 places and knocked out his front teeth, plus many other injuries. Southwest managers and employees alike supported David from the very beginning and showed the kind of people that make up the best airline operating. His base is Austin, TX and I learned through his terrible accident just how special Southwest Airlines really is! Gary Kelly even sent him a beautiful blanket with a Southwest Airlplane on it that he slept with for months and would hardly let me wash it, it was so dear to him. I just wanted you to know David's story and maybe you could use him in a commercial in the future. He is a ramper and is back working hard, doing his job and loving it! His back surgeon refers to David as his "miracle patient" to be back doing the job he does after all he has been through! Thank you, Carolyn Gary (David's mother)
Anonymous1473
Explorer C
So, with all the above said, I would like to compliment Southwest for hiring the "right" employees. They have "Great" people skills and street smarts. Something we need more of today, for the buying public. Good work, Southwest!