Bella's 16th Birthday Trip

[Shellielp123]

My daughter, Bella, requested we take a trip to New England to celebrate her 16th birthday. The morning of her birthday, we boarded a Southwest flight from Nashville to Boston. I mentioned the special celebration trip to the gate attendant hoping for a simple “Happy Birthday” greeting during the flight announcements, but received so much more!

One of the Flight Attendants asked all of the Passengers to turn off their reading lights and turn on the call button in their rows midflight. The plane was dark except for a blue row of lights down the aisle of the plane. The Flight Attendants then announced it was a special birthday for Bella and asked everyone to join them and sing “Happy Birthday.”

When the song ended, they placed a crown on my daughter’s head they had made out of pretzel packages and presented her with a “birthday cake” consisting of a toilet paper roll and cocktail stirrers. It was such a fun and sweet moment that my daughter will never forget. Thank you Southwest for this very special birthday memory!

[johalar]

I was flying back home to Naples from Providence on a competitor's airline.  I was having difficulty at the check in with the paperwork for my service dog.  The agents were not being at all helpful.  I was sitting near the counters trying to get some help on my phone when a Southwest agent (angel!) noticed my distress.  She came over and helped me with some suggestions.  Then, having gotten the documentation sorted out, the competition told me it was too late to check my bag, but that they couldn't keep it for someone to pick it up.  They wouldn't gate check it even though there was a half-hour before the doors closed.

At that point, your agent, Donna, called me over and said she was scheduling me on your next flight out!  She and the other Southwest employees were so kind and caring!  It was much more than a job to her, it was about compassion and people skills.  She even gave me hugs and sent me on my way!

Can't thank her and the corporation, for supporting employees like Donna, enough.  I promised never to switch from Southwest again.  And I won't!