Starting Friday, May 22, Southwest will introduce a modified on-board service during flights of more than 251 miles to provide a beverage and snack on our longer flights. On these flights, Flight Attendants will offer unopened cans of water and sealed packages of snack mix consisting of pretzels, cheddar cheese squares, and ranch bagel chips. Cups of ice will also be made available upon request.
We look forward to reintroducing this modified service while still supporting the well-being of our Customers and Crews by limiting touchpoints within the cabin. Additionally, alcohol service on all flights, and service on flights of 251 miles or less, will remain temporarily suspended. Snacks and drinks aside, we are eager to see you again on your next Southwest flight!
March 24, 2020, 9:55 am CT
Southwest Temporarily Suspends On-board Service
The Safety of Customers and Employees is the uncompromising priority onboard every Southwest flight. Therefore, in accordance with health officials’ recommendations to limit close public interactions during the coronavirus (COVID-19) outbreak, Southwest is temporarily suspending all on-board beverage and snack services, except for canned water upon request. The change will be effective on Wednesday, March 25, and the Southwest Team truly appreciates our Customers’ understanding during these dynamic, unprecedented times.
Southwest Airlines Flight Attendants are experts at Hospitality, and, when they have the chance, they love to spend time in the cabin getting to know Customers. So, the decision we recently made to reduce our in-flight beverage service wasn’t something we took lightly. However, since limiting close public interactions is in everyone’s best interest right now, here’s what you can temporarily expect onboard Southwest flights:
Short-haul flights of less than 250 miles: Beverage and snack service has been temporarily suspended on our shortest fights.
All Southwest flights of more than 250 miles: Effective March 18, we will temporarily modify our service procedures by offering only cans of unopened water and snacks.
Of course, Customers are always welcome to bring food or non-alcoholic drink items onboard. Plus, you can still expect lots of smiles as Flight Attendants pass through the cabin, and we’ll keep the same friendly interactions over the intercom. Our desire to deliver Southwest Hospitality will remain as strong as ever under these new conditions.
Our primary focus is supporting the well-being of everyone who travels with us, so thank you for your understanding during such an unprecedented time. We look forward to serving you the beverage of your choice in the near future!