April saw the celebration of National Sibling Day on the 10th and the beginning of the Major League Baseball season. We share with you a letter that we received last baseball season that still rings true in the hearts of Southwest Employees and the Murphy brothers.
On June 30, 2014, my flight to Providence was cancelled due to bad weather at Chicago. I was traveling with my brother who has early on-set Alzheimer's to Boston Fenway for a baseball game versus the Chicago Cubs. This was a real 'bucket list' item for both my older brother and I; the truth is that he is a Cubs fan and I'm a White Sox fan, but I digress.As I mentioned, our flight was cancelled from Chicago Midway to Providence, RI; we had planned to save money, fly to Providence, stay at a hotel, and take our time getting to Boston. Well, needless to say, once the flight was cancelled, all bets were off on 'taking our time'.I contacted SWA as soon as our flight was cancelled and explained the situation to your representative. I further told the representative that there was no way I could travel to Providence, drive to Boston, and enjoy the game because of the timing and my brother's condition. The representative said, “No problem, I'll rebook you to Boston.”Thank God your SWA representative, Quinton Dixon, had the common sense to suggest the change. I believe it was done without any additional cost to me, but I don't really care. The fact that a level-headed person made the right call for me and my brother in my care saved the day. We caught a flight to Boston, checked into our hotel, caught a cab to Fenway, and the rest is history; we had a wonderful 24-hour trip to Boston.I cannot begin to thank you enough for all that you did for me and my brother. I was able to better manage my reduced time with my brother well because of a wonderful SWA decision and my brother had a wonderful time at Fenway. Thank you from the bottom of my heart. -Tim Murphy