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Southwest Airlines Community

Caring for Our People and Protecting Our Communities


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Today kicks off National Preparedness Month to raise awareness about the importance of preparing for disasters and emergencies. Communities across the country are being impacted by recent refugee resettlements, wildfires, earthquakes, and tropical storms including the latest, Hurricane Ida, creating devastating damage in Louisiana and beyond. Here are some specifics about how Southwest Airlines is caring for our People and protecting our communities to provide much-needed assistance and relief.


Caring for Our People

One of Southwest’s core tenets is to ensure we are prepared and ready to act when the unexpected occurs. The Safety of our Employees always remains our number one priority, especially during times of need. That is why Southwest has The Southwest Airlines Employee Catastrophic Assistance Charity, which is a 501(c)(3) non-profit with a mission of assisting Southwest Employees who are experiencing financial hardship due to a catastrophic event in their lives.


Protecting Our Communities

Through our Community Outreach efforts, we also demonstrate this commitment externally by partnering with organizations focused on preparedness, response, and resilience. Right now, communities across the country are experiencing a number of devastating crises and disasters, including the latest, Hurricane Ida, creating significant damage in Louisiana.


To provide immediate support, we are providing three $50,000 grants to American Red Cross, Feeding America®, and Team Rubicon from the Southwest Airlines Foundation (a corporate-advised fund within the Silicon Valley Community Foundation). These grants will assist with recovery and relief operations from the recent refugee resettlements, wildfires, earthquakes, tropical storms, and hurricanes.


How Customers and Employees Can Help  

In an effort to provide the highest level of support to the community, we’re inviting our Customers and our Employees to join these relief efforts through our Rapid Rewards® points promotion running today, Sept. 1, 2021, through Oct. 4, 2021. Rapid Reward Members who donate a minimum of $25 or more to American Red Cross, Feeding America, and Team Rubicon,  will receive 20 Rapid Rewards points for every dollar donated*. Visit to donate to one or more of the organizations working on the frontlines providing much-needed relief to impacted communities.


Visit to donateVisit to donateOften, it may take weeks or months to fully assess the specific needs and support essential to helping those impacted. Southwest will remain in close contact with our national and local community partners to determine additional ways the Company or Employees can assist with these relief efforts.


We remain dedicated to serving in unique ways that are true to Southwest to help those when they need us most. Thank you for always putting your Heart in action to care for our People and protect our communities.



*Rapid Rewards account information is required. Points will be reflected in the Members’ Rapid Rewards account within 45 days after a donation has been made. The maximum earn limit is 10,000 points. Rapid Rewards bonus points do not count toward A-List, A-List Preferred, or Companion Pass qualification.