My husband and I take about 6 trips a year. We almost always fly SWA. The seats are wider, there is more leg room, the crew is friendly and helpful. In 20 yrs of flying with SWA, we've only had ONE delayed flight. All the other times were on time, or near to on time. However, it was a different story last year when we had to take Continental for a vacation to the Bahamas. Our flight from SAT to IAH was delayed over an hour, which caused us to missed our connecting flight by 10 minutes, even tho' everyone was told connecting flights would wait. It was same story from IAH to Ft Lauderdale. By the time we got to Nassau, we were almost 6 hours late and missed our dinner cruise we had scheduled. I was NOT happy and vowed to never fly on Continental again.
My ONLY complaint with Southwest is the new "number" system they have. We liked getting to the airport early and "camping out" at the gate as this usually guarenteed us our favorite seats in the Emergency row. Now because of the numbers when printing boarding passes, and because they give business travelers (who pay twice as much) first shot, we may be in the 20s to board that... I REALLY HATE THAT SOUTHWEST!
i have a question.... i have an emergency and my flight is tomorrow 1/29/08 at 2pm to go back to my home town.... but i want to extend it till the 4th. of feb is there a charge?
I hope that the Southwest employees at the Port Columbus ,Ohio Airport , and also the Nashville TN Airport hear that they are doing an amazing job. I flew yesterday, Feb. 18, from Columbus to RDU. The lovely representative at the check in desk in Columbus noticed that I was a non-rev customer, and that my origional flight changing in Baltimore looked very full by then out of Baltimore. She changed me to switch in Nashville and had me on my way. I had never asked for her to check for me, as I had called the day before to see how full the flights were. She was so sweet and helpful, and I only wish I had noticed her name so that I could pass it on.
Our flight leaving Columbus was a few minutes dalayed because they had needed to deice in Chicago. That meant that when I arrived in Nashville, the flight had already boarded and the door was closed. The sweet girl at the gate, ( I think her name was Anna,) called out to the plane, and when she didn't get a response, called again . They got me on the flight, and I was so pleased. I had just thought I would wait around and take a later flight, but the personal, cheerful help made me feel like a queen! Also, when I arrived at RDU , I was sure that no ground crew could have possibly gotten my suitcase on in those few minuites, and on a flight which was quite a distance away from the other gate, but, sure enough, there it was at baggage claim! It makes me proud that my daughter works for such a personal and well managed airline! I hope someone lets these employees know.
Sincerely,
Lelah Kanour
Hello,
I just wanted to say that I always have the best experience flying with SWA. I never had an agitated customer service agent. On all my flights flying to MCO from MDW. The pilots know what there doing. So that's why I decided to join the team
with SWA in reservations and I have great customer service skills with past experience, the only thing I would have to get trained at DFW not at MDW. I wish there was on the spot training oh well. You got give me the LUV.
Thanks
Angela O
With all the airlines to choose from I have frequently chosen SWA. I like the sense of humor that flight attendants bring on the long flights. I have been researching customer service and trying to find what techniques companies use to keep their customers coming. I just read a customer service book that has been phenomenal. It is all about getting back to the basics and making loyal attachments with customers. I have found it to be very useful.
The flight attendants (Ann, Tony, and Scot, I believe) for Flight Number 84 from Orlando to Las Vegas on July 19, 2008 were absolutely amazing. They were the BEST flight crew I have ever flown with. Incredibly friendly, entertaining and creative, they made a four hour flight, well, FLY (no pun intended). The flight crew back from Vegas to Orlando (I want to say number 3419) on Tuesday, July 22 also had excellent customer service, they just weren't as entertaining as the crew to Vegas. I also loved Tony's reworking of classic songs to match Southwest's arrival cities (Zip A Dee Do Dah and The Flintstones theme song). I'm planning on sending a letter to SWA's customer service center to ensure that the Company knows how lucky it is to have Ann, Tony and Scot working for it. Thanks to Ann, Tony, and Scot, (the fares are pretty amazing, too) I intend on flying Southwest whenever possible.
I used to like Southwest but not so much anymore. Their Rapid Rewards is no longer a rewards program with the limits they now put on available seats. And on top of that, they still have some flight restriction days. I also don't care for the number system which unfortunately was brought about by adults who could not wait their turn in line. Southwest employess should have just put these people in their place by making them go to the end of the line. It won't be too much longer before they get closer to being like the other airlines, and that will hurt them, for their planes aren't as comfortable and they don't really offer any services. After my last issue with their rewards program, I have already started using other airlines.
