DOT Releases August 2008 Stats
For the month of August, Southwest Airlines placed first in Consumer Complaints, fifth in Ontime Performance, and sixth in Baggage Handling. The top performers in each category of the U.S. Department of Transportation’s Air Travel Consumer Report for August 2008 are listed below.
August 2008 Complaints (per 100,000 Customers)
1. Southwest 0.22
2. Alaska 0.31
3. ExpressJet 0.41
4. Skywest 0.42
5. Pinnacle 0.57
6. Northwest 0.73
7. Frontier 0.79
8. Mesa 0.92
9. Continental 1.09
10. American 1.22
Ontime Performance (percent)
1. Hawaian 92.3
2. Pinnacle 89.6
3. Skywest 85.7
4. Northwest 85.3
5. Southwest 84.4
6. Frontier 82.9
7. US Airways 80.8
8. Alaska 78.7
9. American Eagle 78.5
10. Airtran 78.3
Baggage Handling (Per 1,000 Customers)
1. Hawaiian 2.89
2. Northwest 2.92
3. Airtran 3.01
4. Frontier 3.79
5. US Airways 4.09
6. Southwest 4.13
7. Continental 4.15
8. Alaska 4.30
9. JetBlue 4.36
10. American 5.20
The Air Travel Consumer Report can be viewed in full online at airconsumer.ost.dot.gov/reports/index.htm.
