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DOT Releases August 2008 Stats

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DOT Releases August 2008 Stats

For the month of August, Southwest Airlines placed first in Consumer Complaints, fifth in Ontime Performance, and sixth in Baggage Handling.  The top performers in each category of the U.S. Department of Transportation’s Air Travel Consumer Report for August 2008 are listed below.

August 2008 Complaints (per 100,000 Customers)
1. Southwest 0.22
2. Alaska  0.31
3. ExpressJet  0.41
4. Skywest  0.42
5. Pinnacle  0.57
6. Northwest  0.73
7. Frontier  0.79
8. Mesa  0.92
9. Continental  1.09
10. American  1.22

Ontime Performance (percent)
1. Hawaian  92.3
2. Pinnacle  89.6
3. Skywest  85.7
4. Northwest  85.3
5. Southwest  84.4
6. Frontier  82.9
7. US Airways  80.8
8. Alaska  78.7
9. American Eagle  78.5
10. Airtran  78.3

Baggage Handling (Per 1,000 Customers)
1. Hawaiian  2.89
2. Northwest  2.92
3. Airtran  3.01
4. Frontier  3.79
5. US Airways  4.09
6. Southwest  4.13
7. Continental  4.15
8. Alaska  4.30
9. JetBlue  4.36
10. American  5.20

The Air Travel Consumer Report can be viewed in full online at airconsumer.ost.dot.gov/reports/index.htm.