DOT Releases March 2009 Results

[lreynolds]

The top performers in each category of the U.S. Department of Transportation’s Air Travel Consumer Report for March 2009 are listed below.  For March 2009, Southwest placed first in Complaints, third in Ontime Performance, and eighth in Baggage Handling.

March 2009
Complaints (Per 100,000 Customers)
1. Southwest 0.08
2. ExpressJet 0.28
3. Comair  0.35
4. Alaska  0.37
5. Mesa  0.43
6. AirTran  0.69
7. JetBlue  0.71
8. Skywest  0.74 
9. American Eagle 0.76
10. Atlantic Southeast 0.76

Ontime Performance (Percent)
1. Hawaiian 91.5
2. Pinnacle  85.1
3. Southwest 83.9
4. Northwest 82.7
5. Skywest  82.4
6. United  80.5
7. US Airways 79.6
8. JetBlue  79.2
9. American Eagle 78.4
10. Frontier 78.4

Baggage Handling (Per 1,000 Customers)
1. AirTran  1.68
2. Hawaiian 1.82
3. Northwest 2.32
4. JetBlue  2.45
5. Continental 2.82
6. Frontier  2.89
7. US Airways 3.46
8. Southwest 3.52
9. United  3.81
10. Alaska  4.08

The Air Travel Consumer Report can be viewed in full online at http://airconsumer.ost.dot.gov/reports/index.htm