The top performers in each category of the U.S. Department of Transportation’s Air Travel Consumer Report for March 2009 are listed below. For March 2009, Southwest placed first in Complaints, third in Ontime Performance, and eighth in Baggage Handling.
March 2009
Complaints (Per 100,000 Customers)
1. Southwest 0.08
2. ExpressJet 0.28
3. Comair 0.35
4. Alaska 0.37
5. Mesa 0.43
6. AirTran 0.69
7. JetBlue 0.71
8. Skywest 0.74
9. American Eagle 0.76
10. Atlantic Southeast 0.76
Ontime Performance (Percent)
1. Hawaiian 91.5
2. Pinnacle 85.1
3. Southwest 83.9
4. Northwest 82.7
5. Skywest 82.4
6. United 80.5
7. US Airways 79.6
8. JetBlue 79.2
9. American Eagle 78.4
10. Frontier 78.4
Baggage Handling (Per 1,000 Customers)
1. AirTran 1.68
2. Hawaiian 1.82
3. Northwest 2.32
4. JetBlue 2.45
5. Continental 2.82
6. Frontier 2.89
7. US Airways 3.46
8. Southwest 3.52
9. United 3.81
10. Alaska 4.08