We have a new test underway, all in the name of improving the Customer experience. If you've traveled through the Oakland International Airport recently, you may have noticed a new feature available to help expedite the baggage checkin process. This new feature is called the Express Bag Drop, and here's how it works.
You first need to checkin and obtain a boarding pass, which is easy to do online at southwest.com. Once you arrive at the airport, you will find an Express Bag Drop kiosk located inside the terminal. The kiosk contains a barcode scanner, which allows you to scan the barcode located on your printed boarding pass. From there, the kiosk will retrieve your reservation, and you will be prompted to verify the number of bags you plan to check. Once this step is completed, one of our Customer Service Agents will verify your identification and attach your baggage tag(s) to your bag(s). That's it! You're done! Pretty simple!
At Southwest Airlines, we're always looking for ways to improve your travel experience. That's why we're evaluating this new feature, and if it proves successful, we plan to roll it out to other airports in the Southwest Airlines system. So think of it this way--DING! You are now free to check your baggage faster and move about the country!