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Every Seat Has a Story: LUV at First Bite

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A Hero, by definition, is a person who is admired or idealized for courage, outstanding achievements, or noble qualities; but you don’t have to scale a mountain or face a lion to be a “Hospitality Hero.” In one of our recent LUV Mail stories, we heard from Customer Jennifer Robertson, a real estate agent in Dallas.  While Ms. Robinson was traveling from Dallas to Denver, Mother Nature had other plans, forcing them to divert temporarily to Amarillo.  If it’s true that the way to a man’s heart is through his stomach, then surely DAL Captain Cameron Houston and DAL First Officer Jeffrey Johnson pulled on the heartstrings of every hungry Customer on that flight with their thoughtful—but heroic—gesture.  See how in the video below.