Beginning today, Dallas Love Field (DAL) will become Southwest’s eighth city with Express Bag Drop. Joining Oakland, Denver, Phoenix, Chicago Midway, Baltimore/Washington Thurgood Marshall, Orlando, and Los Angeles, DAL Customers who already have a boarding pass and need to simply check luggage will be able to bypass lines at the ticket counter and Self-Service Kiosks by using the Express Bag Kiosk.
“Southwest is always looking to improve the airport experience for our Customers,” said Senior Vice President Customer Services Teresa Laraba. “And, Customer feedback regarding Express Bag Drop has been positive, and our metrics show that Express Bag Drop shortens the baggage check in process by roughly 45 seconds which saves our Customers valuable time.”
Not familiar with how Express Bag Drop works? It’s simple! When a Customer arrives at the airport already checked in for their flight and with boarding pass in hand, a Southwest Lobby Coordinator will direct them to the Express Bag Kiosks. These special kiosks are equipped with a scanner that will read the Customer's boarding pass and print out a luggage tag. The Customer Service Agent assigned to the Express Bag Kiosks will complete the transaction by attaching the tag and checking the luggage. Also note, that the Express Bag Drop area also will have signage letting Customers know they are at an Express Bag Drop kiosk.
In addition to DAL, Express Bag Drop will also roll out in Tampa, Nashville, Houston, and San Diego in January and early February. Stay tuned here to Nuts About Southwest for more details. Also, follow us on twitter (@southwestair) and Facebook for instant notifications.