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Extra Cleaning Steps We Are Taking to Ensure Your Safety


The Southwest Team works throughout the day to execute an overall cleaning program built upon standing guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO) which is designed with your Safety and comfort in mind.


Southwest aircraft routinely undergo more than six labor hours of cleaning every night. Now, as of March 4, Southwest’s Aircraft Appearance Technicians enhanced our cleaning procedures by expanding the use of an EPA-approved, hospital-grade disinfectant to address human touchpoints across the passenger cabin, flight deck, and lavatories. We invite you to watch this video that highlights examples of our enhanced-cleaning work. 



Here are some additional insights into the work we’re doing:


In the Cabin

200305SWA_deepclean_Keller_WEB05.JPGA multi-step cleaning process, using a hospital-grade disinfectant, is designed to address high-touch areas such as interior windows and shades, every seatbelt buckle, passenger service units (including the touch buttons that control reading lights and vents that direct personal air), as well as seat surfaces, tray tables, armrests, etc. Our aircraft are maintained throughout the day by Flight Attendants and Ground Operations Agents who board the aircraft between flights to tidy up the cabin for the next boarding of Customers and Employees.


In the Lavatory

Each restroom is receiving more attention via an EPA-registered, hospital-grade disinfectant used on surfaces including mirrors and ceiling panels.


On the Flight Deck

Additional cleaning procedures at night, using a disinfectant, devote extra attention to microphones and control yoke handles used by Pilots.



Clearing the Air

The sophisticated air circulation system that blends fresh air into the cabin on a regular basis throughout each flight also is equipped with a HEPA (High Efficiency Particulate Air) filter, similar to that used in hospitals, to eliminate airborne particulates. Researchers at Harvard have concluded that this air distribution system is so efficient that it "effectively counters the proximity passengers are subject to during flights." Learn more about this research: Letting Research Guide Our Southwest Promise 



Securing your Space

Southwest is working diligently to keep our aircraft clean and in a sanitary condition. Still, we know many Customers would prefer to perform their own extra layer of disinfecting with hand sanitizers and sanitizing wipes. That's why we now provide wipes to Customers onboard, upon request. If you bring your own hand or surface sanitizing items onboard, please use items that do not contain bleach, or have “plus bleach” on the label, as they risk damaging hard and soft surfaces. Additionally, we request that Customers not use aerosol or pump-spray cleaners, as these products cannot be contained to your personal space and may impact other Customers in the shared environment of our aircraft cabins.



We know there’s heightened interest in the topic of aircraft cleaning, and we are committed to maintaining our standards and following any new guidance. Additionally, we’re proud to share with you the enhanced work that hundreds of professional Aircraft Appearance Technicians around our system proudly complete each night, on more than 700 airplanes, to increase your comfort while flying with Southwest.

New Arrival

Good news to hear of enhanced overnight cleaning procedures. Just wondering however, have any changes to the cabin cleaning process between flights (at the gate) been put in place?

Top Contributor

Here is an informative article from WaPo about actions individual passengers can take - mainly bring some disinfectant wipes with you for your tray table as a secondary cleaning to what the airline provides.


Wipes could be useful in the airport terminal as well.


Don’t touch your face is #1, and #2 is hand washing in general, not just while traveling.


Masks are best for people with symptoms - preventing droplets from sneezes and coughs.


I hope this helps!


New Arrival

My daughter is on a late flight from Baltimore to Denver. She is sitting next to a woman reading a magazine in Mandarin and is coughing and blowing her nose. Would SWA have screened the woman before boarding the plane? The woman is sitting in a middle seat. My daughter is freaking out, as is her mother....

New Arrival


 💙💛❤️ Good job SWA! This is a really proactive response! 


Below are to questions I have had, even before the Corona Virus became an issue and a public health concern.


My son works in HVAC and routinely installs state of the art air scrubbers into homes which not only filter the air of particles typical with HEPA filtration but also cleans the air of viruses and bacteria using ozone, UV, and ionization, capable of also killing germs on hard surfaces and penetrating upholstery and carpet. (Original comment corrected re: mamaspice- comment TY for catching my omission of a better description.)  Not to detract from the good measures being taken and highlighted in this post.  I  am just curious as to if such technology has been standard to planes industry-wide right at the time of manufacturing? If not, perhaps there may be a good reason. 


Similarly, would it be possible to provide an ample sized sanitizing wipe packet printed with directions in which order to wipe down the points of contact on their own seats and tray tables for optimal benefit, onto each seat between flights before boarding? Perhaps also with a non-latex glove (for a while only.)  But wipes available standardly, and not as a reaction to a pandemic.  I cannot recall if small wipes packets need to be inside the TSA  Qt sized bag of liquids. It is nice to have been given some directions regarding permissible wipes for passenger initiated disinfection. 


With increased awareness, maybe every airline will up its own game on these things on a routine basis, industrywide. 


Good on you SWA for taking matters head-on! ❤️

New Arrival

Am wondering, is there a way that at check in right before boarding temps can be taken ( forehead scan) 

It might sound funny but you can disguise a cough with meds and some people are not honest and just want to get to go where they are suppose to go and not considerate of other people 

New Arrival

I agree with the wipes thing -- why not either hand them to people on the way onto the plane or have the type without bleach available at your seat to use.  I've been saying this for a long time....long before this virus.  It would help keep any viruses from spreading.

New Arrival

Don’t forget about the laminated cards tucked into seat pockets, magazines and/or vomit bags. People get their fingers all over these took read, inspect or fidget with.

New Arrival

It is not clear if you desinfect in between flights. Can you please confirm. Below my recommendations so you don’t lose revenue for people in fear to flight.

1- in between flight deep surface cleaning and desinfecting spray and filter exchange. 

2- add temporary trained crew to do this. It will worth the investment. 

3- for customer confidence do not allow anybody on plane that signals illness such as flu 

4. Temperature checks and ban traveling sick people

5. Third measure use your clients as the second clean up point hand over wipes. Desinfectante wipes for surfaces. And have available hand sanitizer for their hands on entrance and provide at several points through the flight. Please let’s be proactive. It is better over react. As a customers I am willing to help and I am sure many others too with suggestions

New Arrival

MamaFly: HEPA filtration has been addressed in both the email I received on this subject stated:  "Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air."  

and the blog, to which we are responding to, also stated:


Clearing the Air

The sophisticated air circulation system that blends fresh air into the cabin on a regular basis throughout each flight also is equipped with a HEPA (High Efficiency Particulate Air) filter, similar to that used in hospitals, to eliminate airborne particulates.

The planes get cleaned, but there is certainly nothing wrong with passengers bringing their own wipes to go wipe down their tray, seat belt, etc., when they get seated. 

New Arrival

It is awesome that Southwest is doing something to try to deal with the public trust!  I would like to know if you can share the maintenance schedule for the HEPA air filter that you mention?  As you know, hospitals are breeding grounds for infections and just because someone uses a HEPA filter, it does not mean that it is effective.  Thank you.

New Arrival

Does the " hospital-grade disinfectant" used in the planes kill  COVID-19?

New Arrival

Thank you so much for your updates.  I'm wondering why UV lighting isn't an option with air circulation and cabin?

New Arrival

These are good first steps. You could also

a) provide wipes for passengers boarding the planes (as mentioned earlier)

b) screen your on board personnel (cabin attendants and crew)  - not for covid-19, which would be impractical, but for high body temperature, which could be done via infrared.  At least you'd catch that subset of possible carriers.

New Arrival

Thank you, Southwest for communicating your policy on what you are doing to step up your cleaning procedures. 


What is maddening is that unlike the other major airlines, they have implemented new policies for those that do not wish to fly at this time. Your existing policy of issuing a credit for one year from the time you've purchased the flight is unacceptable and outdated. Many people purchase tickets for almost a year in advance. 


Is your priority really our safety and satisfaction or is Southwest looking to profit on those of us who choose not to fly and have tickets that we purchased almost a year ago?

New Arrival

It’s a shame what it takes to step up cleaning and sanitizing in this country.  Influenza and cold season alone warrants deep daily cleaning but SW planes are notoriously dirty throughout the year, as are most carriers.  

New Arrival

It would be great if southwest provided hand sanitizer and disinfectant wipes and passengers could supplement the cleaning efforts with their own efforts. Between flights when cleaning staff is in a hurry, well you know, things get missed.

New Arrival

Thanks for sharing SW. My question is how about in between flights? I was on your flight from Sac to SNA yesterday and by the time the last person got off the plan and boarding started it seemed less than 5 mins. How are you keeping your planes cleanliness up to par during its daily routes? 

New Arrival

Hi SWA, I received the bulk email today from Ryan Green, about additional cleaning procedures and the mention of HEPA filters.  I would like to know how often SWA is replacing their HEPA filters on each aircraft?  As most travelers and homeowners know, HEPA filters need routine replacement to be effective to remove airborne particles according to the HEPA filter manufacturers guidelines.  Airline filter replacement has been called into question by many routine travelers over the years of as an 'unknown', since flights changed years ago to non-smoking and recirculated air being used in the industry.

New Arrival

I suggest that all magazines should be removed from the seat pockets until a vaccine is produced to combat Covid-19.

I never touch them nor do I look at magazines in any common area.

New Arrival

I would like to ditto the sentiments of:

1) Please provide wipes as we enter the plan.  I'd be happier to have everyone have one of these over some of the snacks that are provided.

2) Southwest's refund/one year limit is not helpful enough.  While I've leaned towards Southwest due to airline baggage policies I'm now starting to lean towards others airlines due to this lack of full $ refund (ie back to my credit card) and the limit on one year.  If you continue with only refunding in vouchers you need to at least expand the time limit to two years or more.

New Arrival

I appreciate the email describing what SWA is doing to enhance cleaning procedures on the plane.  SWA is my #1 airline.  The only time I change is when you do not fly where I am going.  On my last flight, I was sitting on the aisle seat of Emergency row.  The passenger next to me blew their nose the entire flight.  The passenger across the aisle coughed the entire flight with no tissues or attempt to cover the cough.  Even before COVID 19, I would like to hear the stewards remind passengers of "cough etiquette," while on board.  And I agree, passengers who are boarding and coughing should have their temperatures checked.  In addition, I realize some coughs are just allergies.  However, I think anyone who is coughing prior to boarding, in waiting area or coughing on board, needs to be given an N 95 Respirator Mask to protect everyone on board. That way their germs will stay with them and not expose the other passengers.   Thank you for this opportunity to share my thoughts.   Keep up the good work.

New Arrival

Please address what you are doing in between flights for disinfecting the plane. 

Other airlines are using ultrafine Microfibers to trap capture and remove bioburden which provide substantial scrubbing to disrupt dry surface biofilm which cannot be achieved through a disposable wipe alone which according to the CDC HICPAC guidelines the scrubbing and removal is just as important than the disinfectant if not more so. 

please address what everyone is talking about temperature checks, as well as including in pre flight instructions hygiene etiquette such as cover your cough or sneeze with a tissue or into your elbow. Not your hands. As well as HEPA filter change frequency. 

I love Southwest and don’t want you to change anything else!

New Arrival

Thank u SW for improving cleaning. In list of nightly cleaning routine, u did Not list disinfecting seat back pockets (which r notoriously germy). PLEASE add, Also I love other commenters suggestions


1. Put cleaning wipes on each seat


2. Disinfect seat areas Between Flights, i am happy to  wait 4 u to disinfect more

New Arrival

I flew yesterday with a mask and my own gloves, wipes and hand sanitizer. You should wipe down all surfaces in between flights or hand out wipes and hand sanitizer to passengers so they can do it. How often are the HEPA filters changed and does that filter out COVID-19? Can you spray disinfectant in between flights like the international flights? Passengers are coughing and sneezing quite a bit. Also flight attendants should use gloves when they serve drinks. 

New Arrival

Appreciate SWA proactive policies. Decrease and allay flyer anxiety by fine tuning and follow advice on this forum. 
To include: providing masks- to customers who are actively coughing, give boarding passengers disinfectant wipes to wipe down their own seat areas, disposable gloves to use when wiping area down, install Purell dispensers-at all gates and on planes. Have flight attendants give a brief  explanation of new policies and what all passengers should do to help prevent spreading contagious infections. 

New Arrival

Thank you for information about cleaning and air filtration.  I am interested -- what is a typical number of minutes for the air in an airplane cabin to be entirely refreshed?


Time = (Cabin volume / Air flow rate)


Is there a way to bump up the ventilation so that possible air contaminants are carried away more quickly?

New Arrival

Thank you for your continued great care. I've flown with you since your  beginning. My favorite airline!





We understand your concerns regarding the Coronavirus (COVID-19). The Safety of our Customers and Employees is of the utmost importance, and we are working diligently to ensure that our aircraft are as clean as possible. To answer your specific question and/or concern, please contact us at one of our Customer Service channels here. Thank you!


New Arrival

I think the idea of leaving a sanitizing packet on each tray is an excellent one too.  I always bring my own but due to the shortage I am concerned I may not have any the next time.


I agree with billymariani on the current policy.  Prior to this epidemic, Southwest's policy to change flights with no fees along with 2 free bags has always been what makes them stand above the rest.  However, I too, purchased my tickets over 4 1/2 months ago for spring break at exorbitant rate.  I thought that if my cruise was cancelled I could use the credit when I purchase my next flight in November.  For me this is one month before we would fly.


If you really want to stand above the rest, give us the option to use our credit when we really want to use it.  Some of us shouldn't be flying during this time and your policy needs to reflect this.

New Arrival

I agree with many of these suggestions for cleaning BETWEEN flights, which is where most of our flying angst originates.


One thing not mentioned is cleaning the restrooms--they need cleaning between every flight and sometimes during the flight!  Overflowing trash harbors Kleenexes full of germs; water all over the counter is from the previous visitor's handwashing efforts. Maybe place some signage? As a former flight attendant, I would hate to have to clean a dirty bathroom mid-flight, but maybe a pandemic warrants it; better yet, provide a gate cleaning staff  (like there use to be many years ago)-- at least temporarily. 

New Arrival

The packet of wipes is a great suggestion...maybe passengers grab one out of a bin right after the BP is scanned or on the jetway (along with a Purell dispenser) ?  Also a leaflet with suggestions on how to wipe down your personal seating area?

New Arrival

I'm fascinated by the number of people, on this blog, who are tasking SW with handing out "freebies", e.g., sanitizing wipes, masks, etc.  Have any of you owned a business?  What happened to each of us taking responsibility for ourselves?  I carry a "clean pack" with me each time I travel.  I take care of my own space.  What you're asking the business to do costs money.  Those funds are passed on to the rest of us, as well they should be but then there are complaints that the rates are too high.  It takes nothing to put together your own clean pack.  it's a shame that this is necessary, but I do agree that the attendants should start including some hygiene etiquette remarks in their preflight and postflight talks, for that matter.  Great job Southwest!!  You're my #1 airline choice.

New Arrival

Southwest needs to install PathoSans systems in their cleaning facilities. They generate an EPA certified sanitizer that has been tested against coronavirus and is less caustic than the other sanitizers in use. Its one of the only ones safe enough to keep in classrooms while students are present. Too many passengers will have other health issues if they are using caustic cleaning chemicals. I am not sure what they are using but I hope they consider this. 

New Arrival

While I am perfectly willing to take responsibility for my own space at my own expense, the airlines need to take responsibility to provide a safe clean airplane to travel in.  Southwest, I commend you taking steps to do that but it needs to go further and assisting customers the options to further clean their own space would help.  I agree it costs money for SW and the cost to business is at risk, but losing business or going out of business is much more costly. Add $5.00 to each ticket , provide the extra few minutes  to board and provide proper clean wipes. Is $5.00 worth your own safety and health??  It is to me.  Plus I can't find sanitizing wipes anywhere, all sold out, I am sure the airlines can find wipes.  My husband and I both have compromised health issues, his more important than mine (he just had a liver transplant) and wouldn't mind one bit to pay a little extra so we had the comfort to fly. Right now I do not feel comfortable flying because of germs.  Some may say we should stay home, I totally agree, but our home is in Florida and we are receiving health care in Southwest Pennsylvania and need to get home. Flying is not just for pleasure, it is sometimes a necessity. SW is our 1st choice in airlines.  One more note, I am sure there are some legalities tied into what they should/could do......I am not a lawyer.

New Arrival

Hello Southwest - the standards that you apply related to HEPA filtration should also be posted in order for all passengers to understand what's being suggested here.  While you are associating HEPA filters and hospitals, you are not addressing the quality of your HEPA filter.  There are HEPA filters which do little to filter out virus material.  What is the MERV rating of the HEPA filters that you are referring to in your blog posting that being applied to all your planes?  What is the Average Particle Size Efficiency in Microns that you are using?  If they are not a high enough quality, your filters may not be doing an adequate job and allowing virus material to pass though.  We look forward to your reply.  Thank you.

New Arrival

HEPA Air filters are great for cleaning the air. It depends on the MERV rating to establish their effectiveness against airborne particulates. 

The higher the MERV (Minimum Efficiency Reporting Value) rating, the better they work.  Commercial buildings use MERV 8 typically while hospitals will go up to MERV 13 or higher.

I wonder what rating is used in aircraft?

New Arrival

“Southwest aircraft routinely undergo more than six labor hours of cleaning every night”  Really??? I doubt it.


It’s a thankless job for the “Aircraft Appearance Technicians” and I truly wish Southwest (and all airlines) would increase the pay of those employees so the level of cleanliness would improve.


I have many friends who are flight attendants. They share the horror stories of how disgusting the planes can get after just one flight. (And many times they find the planes in really bad shape before the first flight of the day.) Maybe this covid-19 will improve things, only temporarily I imagine.


But it’s not entirely the airlines fault. We (the public) can be disgusting passengers. (Sneezing and coughing over everything. Vomit from motion sickness, or simply because of too much alcohol on the way to/from Vegas.) And then there are the occasional parents who decide to change their newborn’s diaper right on the tray tables. (Fecal matter for the next passenger, awesome!)


But while the passengers are the ones who cause the dirty conditions, it is still the airlines responsibility to make the planes clean for the next set of customers. That is something Herb Kelleher (former CEO) ignored when he was innovating his revolutionary “10 minute” turn around target for the aircraft.


Taking a look at the “Six labor hours of cleaning.”

That means there are six people on the plane cleaning for 1 hour. Within that time, if they spend just ten seconds cleaning each item they promise, they don’t really get through all 143 seats.

“high-touch areas such as interior windows and shades, every seatbelt buckle, passenger service units (including the touch buttons that control reading lights and vents that direct personal air), as well as seat surfaces, tray tables, armrests, etc.”


Essentially, they have time to spend 2 minutes cleaning each seat area. (Lavatories, galley areas, and cockpit would be separate.)


However, how many times on the first flight of the day have we come across the sticky tray tables with spilled soda (we hope that’s what it is), or the shiny headrest that is glistening from the greasy hair of the person who got off the long delayed flight from the night before?


I hope things improve. But I doubt every aircraft is really getting six hours of cleaning every night.

New Arrival



Your effort to clean the aircraft is admirable and I thank you for it - especially at this time!  But I am afraid it is not nearly enough.  Something must be done about those filthy bins the TSA make us put our jackets, belts, purses, laptops, shoes - you name it.  What do you think happens when 160+ passengers encounter these filthy bins and put their personal belongings in and then clamor onboard a squeaky clean and sanitized aircraft?


Instant contamination! - that's what's happens!


Those bins at TSA have been shown to be more filthy and contaminated than public toilet seats.  And I see no one talking about what they do to clean them!

New Arrival

PLEASE, Re Covid19:

Sanitize (not just “tidy up”) all surfaces (including seatback pockets) between EVERY flight (not just overnight);

remove magazines, safety cards, etc (or replace with new before every flight);

use ultraviolet light disinfecting;

change HEPA filters frequently;

provide wipes and masks for passengers, as needed;

scan temperatures of boarding passengers;

proactively deny boarding to passengers who are coughing or show other active symptoms or high temperature;

extend travel funds policy to two years from purchase (at least for passengers who bought tickets far in advance).

Thank you.

New Arrival


Cleaning of Aircraft after Flight

  • If no symptomatic passengers were identified during or immediately after the flight:
    • Follow routine operating procedures for cleaning aircraft, managing solid waste, and wearing PPE.
  • If symptomatic passenger(s) are identified during or immediately after the flight, routine cleaning procedures should be followed, and enhanced cleaning procedures should also be used as follows:
    • Clean porous (soft) surfaces (e.g., cloth seats, cloth seat belts) at the seat of the symptomatic passenger(s) and within 6 feet (2 meters) of the symptomatic passenger(s) in all directions.
      • Clean porous (soft) surfaces (e.g. seat covers and carpet) by removing visible contamination if present and using appropriate cleaners that are compatible with aircraft surfaces and components in accordance with the manufacturer’s instructions. For items that can be laundered, use the warm setting and dry items completely on high heat.
    • Clean non-porous (hard) surfaces (e.g., leather or vinyl seats) at the seat of the symptomatic passenger(s) and within 6 feet (2 meters) of the symptomatic passenger(s) in all directions, including: armrests, plastic and metal parts of the seats and seatbacks, tray tables, seat belt latches, light and air controls, cabin crew call button, overhead compartment handles, adjacent walls, bulkheads, windows and window shades, and individual video monitors.
      • Clean non-porous (hard) surfaces with disinfectant products with EPA-approved emerging viral pathogens claims that are expected to be effective against the virus that causes COVID-19 (SARS-CoV-2) and ensure these products are compatible with aircraft surfaces and components. All products should be used according to label instructions (e.g., concentration, application method and contact time, PPE).
    • Clean lavatories used by the symptomatic passenger(s), including: door handle, locking device, toilet seat, faucet, washbasin, adjacent walls, and counter.
    • Properly dispose of any items that cannot be cleaned (e.g., pillows, passenger safety placards, and other similar items as described below).
New Arrival

While cleaning the Southwest (SW) aircraft routinely undertaking more than six labor hours of cleaning every night is a great start and I commend SW for that but what about the germs and viral controls between the 5:00am flights until the hour of rest for the aircraft, which could easily be between 5:00am – 1:00am, that’s more than 20 hours of flying.


I would suggest that a small wrapped package of "Damp Lysol Dual Action Wipes" a brilliant evolution: One side has the traditional texture of a cleaning wipe; the other contains rough fibers for a gentle abrasive effect. For disinfecting leather covers, stainless steel, laminate, granite, enamel, and plastic. Reminiscent of the classic clean scent throughout the aircraft. This would give each passenger 1 or 2 wipes to wipe down their seat and armrest.  For those who don’t wish to do so that's fine, but SW has done their Due Diligent and for others it gives a sense of safe-haven that they have lessen the effects of the Coronavirus (COVID-19). Southwest becomes the Hero because they are showing the world [i.e., other airline carriers and passengers] that they care about their passengers. In the business world we call that Due Care.  I promise you every airline will follow your lead, but southwest will be the leader.

New Arrival

It is good you are stepping up your cleaning process at the end of the day, but that doesn't help anyone between flights. Just read an article about a woman who was infected, but guess it didn't show, and she flew from China to Chicago, then got on Amtrak. So the people that got on the plane after her could be infected, the person that sat in her seat has an ever greater chance of being infected. The flight crew that went through picking up could be infected.

It would be better if SW, well all airlines, took more time to clean the plane, disinfect, between flights. As we board, we are always told to get out of the aisles asap, so people can continue to board. But if we are taking time to wipe down seats, arms, tray tables, windows and any other surfaces around us that might have been contaminated we are still going to slow down the boarding process being in the way. I might wipe down the tray, but now I need wipe down everything around me. I would much rather the SW crew took the time to go through and sanitize seats, tray tables, arms, window shade, the seat's overhead air/light fixtures/buttons. Or find a way to add a disinfectant spray to the planes that you can turn on that will mist down all surfaces. OR someone walks through the rows misting down the plane. It would probably be more efficient for the SW crew to handle it than depending on passengers. Especially, since you want us to be aware of the type of wipes we are using.

Also, consider giving passengers the closed can/bottle, maybe get the small cans/bottle. 

New Arrival

Hi SW,

JetBlue is cleaning their cabins and wiping down the seats after EVERY flight. I would suggest this type of cleaning to protect ALL flyers, instead of just the ones who are the first one to fly in the day. 

I say this as a frequent flyer, and would like the comfort of knowing seats and other frequent touch surfaces have been cleaned. I have a few trips planned in the next few months and this would be a great practice before I board the next plane!

Top Contributor

Here is some more information on MERV ratings @hammeru


MERV and HEPA aren't exactly the same scale where HEPA is a category of filter that could be describing any of the top MERV ratings.


The most common use of the term HEPA is to describe 99.7% removal of 0.3 micron particles.



New Arrival

i commented yesterday, but I must write again after reading other comments.


1. Analysis by commenter about how long cleaner spends on each seat during the overnight cleanse, seems realistic.  Their point was only 2 minutes on each seat. IF u are using EPA certified covid killing cleansers are you keeping them on the surfaces for the requisite time?


Please pay cleaners a living wage, if u are not already doing this. 


2. We need to know if the micron filtering size  of HEPA air filters Actually will filter out viruses. If not it is SW touting a benefit that does not exist.


3. SW be in the forefront of other airlines in your nightly / between flight cleaning.


4. clean bathrooms more, they are bad, bad.


The more you do the more we’ll fly, and SW is pretty much the only domestic airline I fly.


New Arrival

I too would feel more comfortable if you listed more specific sanitation steps in between flights. "Tidied up" doesn't feel sufficient. It would be comforting to know that seat belts and tray tables of departing passengers are being wiped with a sanitizing product. A touch up clean in the bathroom is also suggested. I would be willing to risk a delayed flight to wait for clean up in between flights.


Also, sanitation wipes, if available, for each passenger is a good suggestion. Or, installing a sanitizing foam dispenser outside the bathroom, and or, flight attendants circulating with hand sanitizer periodically throughout the flight.

New Arrival

I agree with several postings asking What is SW doing in between flights. Not just overnight. If we dont see this updated I will switch air carriers. Several other airlines have posted this

After every flight: Coronaviruses are easily eliminated by routine surface cleaning and sanitization. Air Canada uses cleaning products, including hospital‑grade disinfectants which have a wide-spectrum microbial activity and are proven effective against human coronavirus.  Please advise  
New Arrival

I agree with previous comments about in between flight cleaning. I am assuming someone monitors these comments, we are just wanting an answer. What are you doing specifically in between flights to clean?

New Arrival

This is all great, but if your business trade show has been cancelled and you have no reason to travel, you should really change your refund policy.  Looks to me that aside from cleaning the planes you are business as usual.  For others, it is hardly business as usual.  When the CDC bans all gatherings over 50, and your business travelers have no trade show to go to, you should refund the ticket.  The hotel industry is doing it, waiting for SW to follow suit.


We understand your concerns regarding the Coronavirus (COVID-19). The Safety of our Customers and Employees is of the utmost importance, and we are working diligently to ensure that our aircraft are as clean as possible. To answer your specific question and/or concern, please contact us at one of our Customer Service channels here. Thank you!