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Southwest Airlines Community

Goode Service

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SWA Customer John Ruppel was having a difficult time—his mother’s health was deteriorating, and plans for travel were up in the air. Mr. Ruppel spoke with HDQ CR/RR Representative Marty Goode, who completely took control of the situation, calling Mr. Ruppel weekly to check in, and, when the time came, arranging travel plans for him to get to the memorial service. In his e-mail, Mr. Ruppel explained that Marty’s assistance “allowed [him] to focus on [his] family and upcoming memorial service.”