Following JetBlue in the segment rankings are Southwest Airlines and WestJet, in a tie. Southwest Airlines performs particularly well in the cost and fees and reservation measures. In addition, Southwest Airlines is the only airline in the 2009 study to demonstrate overall improvement from 2008, with the most notable increases occurring in the reservations, check-in and boarding/deplaning/baggage measures.
to read more, visit: http://finance.yahoo.com/news/JD-Power-and-Associates-prnews-760019305.html?x=0&.v=1
