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Southwest Airlines Community

LUV Mail: Digital Discussion

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Gregorio Giorgo is currently taking a Business Senior Seminar class and recently he and his peers read a 2013 case study about Southwest Airlines.  Gregorio wrote to us explaining what an important role PIT Customer Service Agent Judi Grandy—who is the mother of one of Gregorio’s classmates—played in this assignment.  Although Judi was on vacation in Florida, she took some time to Skype with Gregorio’s class!  Judi told them all about Southwest, and, as Gregorio explained, “she highlighted several times how much she loves working with your company.”  Judi, we LUV that YOU are part of the Southwest Team, and we’re so proud of the impact that you’ve made on these students!