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Let Freedom DING!

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If you fly Southwest Airlines over the 4th of July holiday, you'll notice that the LUV Airline will be celebrating Independence Day in a big way. Here are a few FUN things you can look for when you travel in July! If you fly Southwest on July 2, look for all kinds of fun, festive decorations inside our airplanes. You might also see some patriotic decorations at our airport gates - part of a Companywide gate decorating contest! On July 4th, we'll be handing out American flag stickers to all of our Customers. Keep your eyes and ears peeled for special Independence Day trivia and games too…our Employees might be testing your knowledge and/or singing ability! Another way we are celebrating our Country's independence is by showing our LUV to our troops overseas. Starting on June 28, we are coordinating a Companywide supply drive, called "LUV Rations," for our troops. Employees across the country will work together to collect certain items, which will then be combined into individual goodie bags for our soldiers. Each bag will also contain a hand-written note from one of our Employees. In addition to "LUV Rations," we are also working with the USO to provide a website where Employees can donate money to Operation Phone Home. Once we reach our goal of $20,000, the USO will send pre-paid phone cards with the Southwest Airlines logo to troops overseas. If you'd like to contribute to this very worthy cause, please visit our link on our Share the Spirit web page on www.southwest.com. We LUV to celebrate anything and everything at the LUV Airline, and we're especially excited to celebrate our Country's birthday in a big way! Happy Birthday, America…let Freedom DING!
7 Comments
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Shelley, This is excellent! It is always a treat to help celebrate our nation's Independence Day, and I cannot think of a more patriotic company than Southwest Airlines! I applaud everyone's efforts to keep reminding folks that July 4th is more than just a day when the banks and post offices are closed. Unfortunately, I will not be able to fly those days, because I anticipate continued trips to my doctor's office, as I follow your advice to keep my ears peeled. Wow, you Culture Chicks must be tougher than I realized, because this hurts, and I haven't even started on my eyes yet. Kim Externally Blogging and forwarding my medical bills to Shelley 🙂
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I have a friend who was coming to see me in Phoenix. She purchased the ticket (through my suggestion) through Southwest. When some family events popped up, she had to cancel her trip. You all handled her situation with eloquence, refunding her the cost of her ticket. In the short term, you may have lost a passenger. In the long term, you gained a brand loyalist. She had this to say on my Facebook wall: i love southwest! i realize that my love in no way benefits you, but seriously. THEY REFUNDED ME COMPLETELY FOR MY TICKET! that means i'll for sure make it down at some point. i am totally loving these guys. And she is right. Southwest is the amazing. Thank you for having some common sense in an industry bone dry of such a quality. Ben
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I flew Southwest today, from LAX to BWI and then from BWI to BDL. Of those three stations, BWI had the best decorations by far. Maybe LAX wasn't quite ready as my flight left at 7:15 AM. As for the flight from LAX to BWI, while the crew handed out heart shaped flag decorations to the kids, the flight had no decorations. On the other-hand, flight 76, my connection in BWI to BDL had those heart shaped flag decorations on every overhead bin and all along the insides of the plane. Kudos to the folks in Vegas (where the flight originated) for decking out the aircraft so patriotically. The decorations made the flight live up to the spirit of its number.
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So Kim, if someone tells you to "stand by," how long do you stand next to them. Or, if they say, "walk this way"? Blog Boy
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I flew from BWI to Columbus yesterday. Scheduled departure time: 2:25pm Scheduled arrival time: 3:35pm Actual departure time: 6:55pm (I think) Actual arrival time: 7:42pm The 4.5 hour delay was due to inclimate weather, however from my 14th row window, I could see sunlight and clouds. Now I understand that the weather must be "clear for take-off", but the Sunday afternoon 130 Southwest passnegers lost yesterday was due to poor communication on every level. 20 minutes after our scheduled take-off time, the pilot came on the PA system to tell us that Yes, infact, we were delayed. We were waiting for a few passengers from another gate. Fine, we've all been there. By 3:30, it was quite clear that we wouldn't be "Free to move about the country" any time soon. People starting digging out the cell phones to call family, I had my husband check the weather and the news...looking for ANY reason that we were stranded on the plane, with our seat belts buckled, tray tables and seat backs in their upright postions.. He found nothing. About an hour later (or maybe less, my phone was turned off and I couldn't see a clock) The pilot told us that flights headed North East could land and depart, but everything else was grounded for the bad weather. At this point, it was still dry as a bone outside, and we were on a second round of drinks in the cabin. Only non alcoholic drinks though! If they serve alcohol to the 130 of us trapped in No Man's Land on the ground, they could lose their liquor license! In the coming hours, we got several updates of "Nothing new, still don't know anything yet." By 6:30 or so, raindrops were spotting the windows, and the pilot said we'd be taking off any minute now. WHY is it safer to take off on a wet runway? We waited for over 4 hours for the storm to show up, and now that it's here, we're gonna fly through it??? I called my husband to let him know I'd probably land by 8pm, and I turned my phone off and watched as the rain came to BWI and we finally left at 6:55, 4 and a half hours LATE. We'd been sitting in the plane the entire time, we were never given the option to leave the plane and get some money back (Yeah right, I had 4 pretzels for dinner, I know I'm not getting anything for this!) I was happy to finally be on my way home, and I waited for the wine cart to come by so I could begin to forget this big waste of time as soon as possible.
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Hi Amanda, I am so sorry to hear of your delay. We normally don't post specific individual Customer Service issues, but in this case we did because I wanted you to know that our Proactive Customer Service Department will be writing to every Customer on your flight. Brian
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Oops, sorry for posting in the wrong spot. I couldn't sleep that night, and this is the website I found that would let me get some frustration out...