“Serve because you want to, not because you have to—it should come from the heart.”—Sergio Rocha, Ramp Agent
Photo by Jennifer Boomer
Sergio Rocha was surprised when he first received a job offer from Southwest back in 1996, but the Company could already see he embodied the three traits that make up Living the Southwest Way: a Warrior Spirit, a Fun-LUVing Attitude, and a Servant’s Heart. Sergio sees his job as a Ramp Agent as an opportunity to make a positive impact on someone else’s day, whether that’s by going the extra mile in his daily tasks or taking the time to wave to Customers from the runway. Away from the job, Sergio combines his love for cooking with his passion for helping others by volunteering at community kitchens in El Paso, Texas, and serving as a chef when Southwest hosts cookouts. Thank you, Sergio, for providing your community with full stomachs and happy hearts!
—Alex Cortez, Communications & Outreach
Hidden Gem “A lot of people don’t know about the Wyler Aerial Tramway in El Paso, but it offers great views of the city’s beautiful scenery.”
Change of Pace “My favorite part of the job is being able to do something different every day; it’s never repetitive.”
Family Affair “We show up to work every day and try to make someone’s day, including our own. Over time, we really do become Family.”