Did you know that there are Southwest Airlines Employees in Dallas, Texas, who are dedicated to each and every part of your flight, from planning which Crew will be serving you, to which route your plane will take? These Employees are at the very heart of our complex network and work in a brand new, state-of-the-art facility called the Network Operations Control (NOC). They are the nerve center of Southwest Airlines, working around the clock to maximize the Customer Experience on each of our 3,600 daily departures.
In this video, we give you an inside look into the “nerve center” of Southwest Airlines. As you will see, the NOC works around the clock help our operation and Employees best serve you—our Customers.