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Meet our February Star: Customer Support & Services, Groups and Tech Team Leader Chris Smith


“You’ll never know the impact you can have on someone’s day if you never try.”

Chris Smith, Customer Support & Services, Groups and Tech Team LeaderPhoto by Jessica AttiePhoto by Jessica AttieBefore he joined Southwest Airlines in 2015, Chris Smith spent a decade putting off a friend who was trying to convince him to work for the Company. These days, he’s more than making up for lost time (although he does admit that he should have listened to his friend sooner). Chris embodies Southwest Leadership and makes his mark by always seeing a project through. He puts others ahead of himself, doesn’t expect the accolades that he deserves, and never looks for praise. Thanks for making our San Antonio Team better, Chris. We’re proud to work alongside you.


—John Alvarez, Customer Support & Services


Giving Back “San Antonio is Military City USA. I volunteer at Fisher House, which is a home away from home for military families and patients receiving medical care in the South Texas Veterans Health Care System.”


Plan A “I love to cook, and I love water and music. Sitting on a beach with food and music would be a great day.”


Golden Rule “I tell my Team every person has a different reason for why it’s important to get to a destination, so they need to treat every Passenger the way they would want to be treated.”