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More Southwest Airlines Heroes

blusk
Aviator C
Click here to read how our Phoenix Employees saved the life of a very special companion.  Needless to say, we are very proud of everyone who stepped in to save Banner's life, and we understand that at least eight Employees played a role in doing just that.  Incidentally, Banner now has his own blog, "The Banner Report."
12 Comments
jim
Adventurer C
Way to go Troy Andersen! I can only imagine the reception Banner will receive at PHX when Mr. Colbert takes his next flight.
Leslie_Creech
Explorer C
Special thanks to pretty, dark haired Mary Ann who was our flight attendant on July 17, SLC to Dallas/Fort Worth. We were seated in the last seat and had a very tight connection for our next flight. It was because of her very persuasive announcement that we were able to get off first and make our next flight. I thought customer service was a thing of the past with airlines (it is with most)but not until we encountered the nice people at Southwest did we realize it is alive and well in some companies. Keep up the good work.
jen1026
Explorer C
hey!this may be one of the craziest emails you guys have ever gotten,but i just finished TAYLOR HICKS new book and in it he talks about the ticket from your airline, which as you know, was his life changing experience.HE SPOKE OF WISHING TO HAVE THAT TICKET FRAMED,IS THERE ANY WAY I COULD GET A COPY OF IT OR ANYTHING RELATED TO THIS FOR HIM? I WILL SEE HIM FRI NIGHT,THANKS IN ADVANCE. IF YOU NEED MORE INFO. FROM ME EMAIL AND I WILL GET BACK W/YOU! THANKS JENNIFER
blusk
Aviator C
Well, I had hoped we could keep the comments on topic, but that looks like a lost cause. Jen, you have a great idea, but Taylor was probably traveling Ticketless. That means there was never a paper ticket, just a confirmation receipt. At this point in time, there would be no way to get a copy of that--we store the reservations data, but not the receipts. Brian
jim
Adventurer C
Since when have we stayed on topic Brian? The story is about saving the life of a guide dog, so it stands to reason the great users of this blog would add kudos to an Employee or two and a request for an old piece of paper. Hey - at least nobody has asked if Banner received any candy corn.* West Texas Blog Boy. *Yet.
Geoff
Explorer C
That's a great story... I saw another article about Banner's rescue online earlier today: http://www.eastvalleytribune.com/story/93466
The_Bee
Explorer C
Everyone who knows Larry and Banner are truly grateful for all those at Sky Harbor airport who assisted in saving Banner's life. It's sure uplifting to know there are still people out there that will go out of their way to help a person or pooch in need. AND that Southwest Airlines encourages their employees to do just that.
Bannner
Explorer C
Thank You ! Thank You! Thank You! For a bunch of "two-leggers" you sure knew what I needed! From now on if I have anything to say about it ...Larry...the guy that follows me around will only fly Southwest! I am enjoying my rehab by the pool here in Tempe...looking forward to our next visit to Sky Harbor so I can thank all my Southwest buddies in person. Woof! Banner
The_Bee
Explorer C
Banner has now posted his thank you's to the employees who helped him on youtube. http://www.youtube.com/watch?v=F7nWQRDe-3I
blusk
Aviator C
Hi Banner, I am so glad you are feeling better. Enjoy your time around the pool. The Bee, That is an amazing video, and it makes me proud of my Fellow Employees. Brian
Brandon_Hurd
Explorer C
Dear Southwest Airlines, I was very disappointed when i discovered your "Reschedule Your Flight Page" indefinitely directed me to the "Purchase a New Flight Ticket" page. For the average business person that uses your very competitive widely popular airlines, this can be very discouraging because rescheduling a flight plan to any other single flight (which is often necessary for this average business person) can cost him an additional `~350$~ , which defeats the purpose of this busy, money making person, to use your airlines. I happen to not be a busy business man, but i have flown across country to enjoy summer vacation, but I do have an urgent situation to take care of back at home. One of my dogs has been savagely chewed up by another and is in a semi-critical condition. Anyway, my dog is staying in the hospital wich is costing me nearly a hundred dollars a day, and I can take care of him at home, but I'm not there because my family does not have the additional 750$ that it takes to reschedule our flight. For customers who have already paid our original flight and return flight tickets in full and are regular customers of southwest I would hope this policy of whatever you want to call it, can change beacause right now, I feel like calling it ransom. An extra bit of unfairness comes into sight when you consider your airlines is very well known for and admits that it gives away completely free tickets to any friend or family member of the company. I hope that this letter is sincerely read and considered by someone who has authority within the company, and is not just thrown out because its a complaint.
matthew_dana
Explorer C
Your policy concerning the renewal of a companion pass is horrible. Our pass expires the end fo september. I have plenty of credits to get a new pass on October 1st. I am trying to book some flights for travel this fall and winter. Your system will not let me book the companion ticket until the end of August. Meanwhile, the flights I booked for my wife, may fill up, and when i go and book my companion ticket, there may not be a flight for me. When it is clear that a person has earned a new companion pass, your system should allow them to book companion flights immediately. GET SMART, CHANGE YOUR POLICY!!!!!!!!!!!!!!!