Southwest Airlines’ award-winning Cargo Team is rolling out a new tracking capability, allowing Customers to receive real-time information as Southwest moves their shipments from origin to destination.
This year, we invested in a plane-side scanning process, marking a significant technology advancement for our Cargo operation. This enabled our internal teams to track and trace cargo as it moves throughout the Southwest network from start to finish.
Since rolling out the initial process, we are now making this information available to our Customers so they have direct access to their shipment’s scanning data. In addition, we have made several enhancements for a smooth and user-friendly experience with the ability to:
View timestamps of the moment cargo is loaded on and off the plane.
Opt in to receive additional tracking emails for the confirmed departure and arrival of their cargo.
Easily find shipment information with a more streamlined tracking page structure.
When it comes to time-sensitive shipments, Customers can count on us and our Relentlessly Reliable® Team across the Southwest network, to move their cargo with confidence, getting it to where it needs to go, when it needs to get there.
To learn more about Southwest Cargo’s new tracking service, visit swacargo.com.