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Southwest Airlines Community

Not So Silent Bob

cday
Frequent Flyer C

Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight.  It is not our customary method of Customer Relations to be so public in how we work through these situations, but with so many people involved in the occurrence, you also should be involved in the solution. First and foremost, to Mr. Smith; we would like to echo our Tweets and again offer our heartfelt apologies to you.   We are sincerely sorry for your travel experience on Southwest Airlines. 

As soon as we saw the first Tweet from Mr. Smith, we contacted him personally to apologize for his experience and to address his concerns on both Twitter and with a personal phone call. Since the situation has received a lot of public attention, we'd like to take the opportunity to address a few of the specifics here as well.

Mr. Smith originally purchased two Southwest seats on a flight from Oakland to Burbank – as he’s been known to do when traveling on Southwest.  He decided to change his plans and board an earlier flight to Burbank, which technically means flying standby. As you may know, airlines are not able to clear standby passengers until all Customers are boarded. When the time came to board Mr. Smith, we had only a single seat available for him to occupy. We are responsible for the Safety and comfort of all Customers on the aircraft and therefore, we made a judgment call that Mr. Smith needed more than one seat to complete his flight. Our Employees explained why the decision was made, accommodated Mr. Smith on a later flight, and issued him a $100 Southwest travel voucher for his inconvenience.

You've read about these situations before. Southwest instituted our Customer of Size policy more than 25 years ago. The policy requires passengers that can not fit safely and comfortably in one seat to purchase an additional seat while traveling. This policy is not unique to Southwest Airlines and it is not a revenue generator. Most, if not all, carriers have similar policies, but unique to Southwest is the refunding of the second seat purchased (if the flight does not oversell) which is greater than any revenue made (full policy can be found here). The spirit of this policy is based solely on Customer comfort and Safety. As a Company committed to serving our Customers in Safety and comfort, we feel the definitive boundary between seats is the armrest. If a Customer cannot comfortably lower the armrest and infringes on a portion of another seat, a Customer seated adjacent would be very uncomfortable and a timely exit from the aircraft in the event of an emergency might be compromised if we allow a cramped, restricted seating arrangement.

1,758 Comments
janatig
Explorer C
Sorry, I call bullshit. What is your policy? Reading closely here, it sounds like the official, 25-years-in-the-books policy is if the armrest won't lower, the passenger needs two seats. But Mr. Smith states the armrest did lower, and the belt fastened comfortably without an extender. What is really poor judgment in this entry is your not-so-subtle attempt to point fingers at the customer here, stating that since he had previously purchased extra seats, he was all but admitting he was too large for the flight. Aren't there other reasons to purchase extra seats, such as an added desire for privacy or just your own personal comfort? And isn't it none of your business why a customer would purchase an extra seat if he or she fits into a seat under the stipulations of your very own policy? Bad form, Southwest.
Anonymous226
Explorer C
Thank God SWA doesn’t fly in/out of Hartsfield. It is just funny to me that had it not been for the fact that Kevin Smith had made some truly entertaining and popular movies, SWA would have crapped all over him without anyone being the wiser. It is refreshing to me that a celebrity is finally using his fame for a situation/cause I can relate to, let alone root for. For the most part, celebs should stick to entertaining. Honestly, who cares about their political views which are expelled so regularly with such blather? Personally, I would much rather see them use their influence and voice on issues that effect the common folk with horrific regularity with which there is no justice. Let em' have it Mr. Smith. While you're at it, please mention how ridiculous it is that airlines allow seats to recline within 12 inches of the passengers face behind the person trying to create a lay-down bed for themselves. The airlines are money pits anyway, why not put their losses to good use and make the seats a little more comfortable for everyone. The saddest fact about this whole situation is that SWA isn’t alone. All airlines have slowly and systematically eroded the customer experience in the face of making the all mighty dollar. If you treat your customers like cattle, some are going to eventually buck and moo.
Anonymous826
Explorer C
while I think its cool that a company of your size is actually publicly addressing the situation,I still dont think it excuses the actions...i dont even think kevin smith is that big,he certainly isnt obese.idk weird weird situation.
pkalina
Explorer C
I am a regular customer and fan of Southwest. And I follow Christi Day's @southwestair tweets. This blog entry is poor — it makes no sense to issue a public apology to Mr. Smith while asserting that Southwest did nothing wrong.
Planet_Earth
Explorer C
Most of the people here claiming they will never fly with Southwest again are fatties. They are wasteful, spoiled creatures that constantly want more for less when it comes to space and food. Why? So they can grow even larger. Next time fatties are on an airplane the in flight movie should be Wall-E, so they can see the obese and incapable future they are headed towards.
Planet_Earth
Explorer C
Most of the people here claiming they will never fly with Southwest again are fatties. They are wasteful, spoiled creatures that constantly want more for less when it comes to space and food. Why? So they can grow even larger. Next time fatties are on an airplane the in flight movie should be Wall-E, so they can see the obese and incapable future they are headed towards.
Thomas2
Explorer C
Thank you, Southwest, for protecting your other customers from sitting under a fat person. Having sat next to morbidly obese persons on a flight on more than one occasion (on other airlines), your policy of enforcing the two seat rule makes me more likely to fly SWA in the future!! You should not be apologizing to this clown! Thank you!!!!!
Anonymous1604
Explorer C
I say hurrah for Southwest. I pay for an entire seat and all of its airspace. Why should I be uncomfortable because someone else doesn't want to pay extra for the space they take up in any seat? What about my rights? As for Kevin Smith, I think this whole rant is just to get publicity for his new movie. Due to his infantile behavior here, I'm not going to spend my money to see it. I wish every airline had a firm policy for 'skinnies' who find they no longer have the full seat they paid for. From what I have been told by flight attendants, they usually can't make someone buy a second seat. The passenger has to complain, the gate attendant comes and checks out the situation, and may make the passenger move and/or buy another seat. If you wish to move and it's a full plane, you may have to wait for the next flight...why do I have to wait??? As for those of you complaining that this is discrimination, it is actually a life choice by you. I'm fine if you have lousy eating habits; just don't infringe on my right to a whole seat and all the air space around it.
Anonymous4263
Explorer C
Peanuts on a fat story. That's cute.
PR_Pro
Explorer C
The PR team for SWA should be shot; this is probably one of the best illustrations I've ever seen of how NOT to handle crisis PR, and as a long-time PR professional, I've seen plenty of mismanaged crisis PR situations. Not only do I not believe that SWA reached out to Kevin Smith as it proclaimed on this blog, it allowed his Twitter attack to continue on, unchecked. Did SWA call his agent? His wife? His cell phone, since he provided a number? No. Did it meaningfully try to engage with him via Twitter? Nope. It tossed a few throwaway tweets in his direction, then shut down for the night. Then to add insult to injury, someone inside posted this inane "apology" that implies that because SWA supposedly has had this policy for "customers of size" (please...what a weak euphemism) in place for some 25 years, that it makes it okay to humiliate its customers. The PR team did nothing right in this case, and everything wrong. I find this incredibly surprising because normally, SWA is one of the most media-savvy companies I've come across. SWA "gets" social media. It "gets" real-time comms and customer service. Yet, for all of this outstanding experience and knowledge, SWA really screwed the pooch on this one. It allowed an aggrieved customer with a concrete following to build up anti-SWA momentum, and then tried to shrug it off. FAIL, FAIL, FAIL. Now, my PR rantings aside...I agree that people need to be able to fit into a single seat adequately or they should purchase two. I feel for the "people of size" that must fly in a single seat, as well as their seatmates. The penny-pinching of the airlines has resulted in flesh-pinching, midget-sized seats, making it nearly impossible for anyone larger than oh, say...a stick, to fly comfortably. But that's the world we live in and I think everyone tries to make the best of it. What I really find offensive is the absolute uncaring, lack of dignity that SWA injected into this situation. I realize that they're trying to balance the needs of everyone but for heaven's sake, USE SOME COMMON SENSE. Don't publicly humiliate your fellow human beings, and for the love of Christ, don't publicly humiliate a fellow human being if he's got a bully pulpit to preach from. Showing a little kindness and allowing a "person of size" to maintain his or her dignity in a difficult situation - how hard is that? I mean, really - would it kill SWA's employees, management, and corporate leadership to show a little of that "LUV" that they're always bragging about? In any case, Southwest, you've lost my business. Your fares have been lackluster as of late anyway, and with the new 2Fat2Fly hate, I'll go elsewhere. I refuse to fly Prejudice Skies Airlines. Shame on you for a lack of human decency, and shame on your PR team for a lack of vision and understanding of crisis PR. This is a FAIL-FAIL situation for you, and a win for Kevin Smith and all fliers who are "people of size".
Anonymous3844
Explorer C
This blog shows that "fat people" have too much time on their hands. If they used all this energy to get up and get off the computer and GO to the Gym, GO for a walk, or just GO, they wouldn't be fat in the first place!! Fat people will always be looked at differently until they realize their health is in jeopardy which affects us all with higher Insurance and health care costs. Quit bitching and get out of the kitchen!
gls
Explorer C
What about the other fat guy on the plane that Kevin talked about? How come he wasn't booted? Southwest should have a set of scales on the plane or let the passengers decide who is fatter by the loudest cheers.
Ash1
Explorer C
your company is pathetic, I was actually looking at some southwest flight to fly to texas with, but now I would rather pay a little more for Continental, what you did was beyond lame, it is embarrassing. he was not so fat that he didnt fit in the seat and he had his seat belt on and everything. the captain saw a fat guy and didnt realize it was a celeb so eh decided to be an ass and kick him off. pathetic. I love how you are trying to kiss his ass because he is a celeb, you owe him another apology, but not one followed by justification for your idiotic behavior, you also owe EVERYONE else an apology that could fit into a seat but was still kicked off for being "too fat"
Anonymous3194
Explorer C
Wow! You should be ashamed and just lost another customer. Both the incident and apology are major FAILs.
gls
Explorer C
What about the other fat guy on the plane that Kevin talked about? How come he wasn't booted? Southwest should have a set of scales on the plane or let the passengers decide who is fatter by the loudest cheers.
gls
Explorer C
What about the other fat guy on the plane that Kevin talked about? How come he wasn't booted? Southwest should have a set of scales on the plane or let the passengers decide who is fatter by the loudest cheers.
albee
Explorer C
I applaud your airline, I have sat beside a person who overflowed their seat and thought I had to put up with the situation, I know now what to do, I wish other airlines would follow your lead, Thank you
me
Explorer C
I've never flown SWA but I do fly a lot. I have never seen or heard of this type of situation happening on the airlines I fly. Nonetheless, I'm appalled at any company handling a customer service incident so utterly badly. 'Heartfelt apologies' (your terms) don't need justification and don't require hiding behind corporate policies. Many, many mistakes were made in this situation, including this very blog entry. Also, publishing a customer's name, especially to save oneself, is UNFORGIVABLE. Did you ask him if you could use his name in this blog post? Did he give you permission? Shame on you.
JessiDarko
Explorer C
You know, an actual apology would be one where you owned up to making a mistake, maybe explained why the error was made and how it was an error and apologised. Here you "apologize" then go on to claim you didn't do anything wrong. How is that an apology? Further, its obvious you're lying because he flew on a later flight. Did he suddenly become "safe" in the interim? The really amazing thing is, that on this later flight-- where he had bought two seats-- the woman sitting on his row with an empty seat between him was taken aside and snidely told she should have bought two tickets. Well, KS had already bought the empty seat. When did you guys start hiring snotty assholes as customer service? Oh, and Christi Day has GOT to go. Put her in a position commensurate with her skills. You get zero credit for hiring a kid to watch twitter and write snide blog posts. Worse, everything she says discredits YOUR brand.
Jason_B1
Explorer C
I fly Southwest all the time and I am a fat man and I have never ever been harassed by Southwest staff, and I sit in the exit row.
Anonymous2839
Explorer C
I think Southwest is one of the best airlines out there. No nickle and diming you for luggage, seat selections, etc. I have NEVER had a bad experience on Southwest and cannot say that for any other airline. That being said, I totally support Southwest on their decision to not let Mr. Smith on the plane. Flights are never that comfortable and the last thing I would want as a paying customer is to share my seat with someone that is too large to fit in their own seat. Due to his size, I am sure he is aware of all the airline policies on size and seats. Thank you Southwest for sticking to your policy! This is just another case of someone trying to blame someone else for their problems.
Pandora
Explorer C
I sure hope Southwest is keeping a running tally of these responses: count me among those "silently suffering" who have been squeezed out by an overweight seatmate. Stop apologizing, Southwest! You're acting on behalf of all your customers, not just the ones who are grossly obese and famous. Thank you! And A @ 10:43---flight attendants' primary job is not to sympathize with your vomiting. Their primary job is to KEEP YOU SAFE. People seem to have forgotten flying is a serious business.
AndI_mNotEvenFa
Explorer C
I'm not even overweight and I'm disgusted with your policy. You dance around the issues with your corporate doublespeak and you know it. Your company and it's employees are despicable. Your employees never gave Mr. Smith an explanation other than "Safety concerns". If he could sit between the armrests and buckle his seatbelt then where is the problem?? And you know your wrong because you won't take up Mr Smith's challenge to prove on TV that he can fit reasonably into the seat. Cowards. Your company would be so much better off if you just owned up to the mistake and clearly stated you would take measures to correct this so it doesn't happen to others. That's all anyone wants. To be treated like a human being. Something you obviously know nothing about because your employees felt the need to chide yet another overweight passenger on the flight that Mr. Smith did manage to get on, trying to bully her into buying a second seat even though there was absolutely no reason for her to do so since she was sitting in the same aisle with Mr Smith who had paid for a second seat. Absolutely deplorable. But you hold your heads high and hide behind your corporate doublespeak. Your company truly sickens me and I will fly with any other airline besides yours. In fact I'd rather hitchike than fly with you scumbags.
Anonymous1735
Explorer C
Horrible response, Southwest. Why is it so hard to admit that your people messed up? It seems you extend more "luv" to your staff than to your customers. The judgment calls your staff makes are iffy, at best. I fly on Southwest more than I care to (if another airline offered the same route, I'd gladly switch). I've seen HUGE people spill over into occupied seats next to them. I've watched noticeably drunk people board SW flights with not a second look from your team. Last week, a steward on my SW flight made a derogatory joke about India. It appears the real problem here is that Southwest has given its staff loose parameters for how to manage customer issues. The real takeaway from this incident is that Southwest needs to better communicate with its staff what its rules are and why they're important for the safety and respect of ALL passengers. Then consistently enforce your policies instead of the loosey-goosey approach you currently have in place.
ingcflem
Explorer C
another spoiled blowhard celebrity who thinks he is above the rules because he's got a platform to honk on. Mr. Smith, you obviously knew the policy for many years... you were a standby passenger... You couldn't get two seats because the plane WAS SOLD OUT. It is such a shame you are acting like my baby girl.. no wait - when my baby girl gets sent to time out she shuts up. You need to do the same... you are wrong - you think you are right - but you are wrong.
Redonculus
Explorer C
I was ready to let fly on this stupidty of yours Southwest...but several hundred people beat me to it. I could observe that given the steady decline in seating width and spacing you (and the industry) created this problem. I could observe that with the steady increase in American girth this is a problem that will reoccur (no doubt has but not for someone who can bring kleig lights of bad press on you) unless you change your policy and physical design of your cabins. You're not winning the PR war. So Kev was too fat to fly on one flight but not on another later flight? Why was that did the seats GROW, did Kevin Shrink, did you make an exception to policy, was there no policy to make an exception with? If you made an exception what the hell's wrong with you creating air safety hazards! If you made no exception what the hell's wrong with you inconviencing a paying customer! TAKE KEVIN UP ON HiS OFFER. Prove he's too fat within your policy definition, get 10k and go on or CHANGE your stinking policy.
Anonymous2912
Explorer C
You might want to consider briefing your customer service reps. They're denying the entire incident and claiming that it's never happened to anyone else, and try to cast all of the blame onto the passengers.
Kelsey
Explorer C
Kevin Smith IS too fat to fit in one seat. Fat people need to lose freaking weight. Being obese is NOT HEALTHY. I fly on Southwest specifically because of their 'customer of size' policy and do not ever want to be jammed in between 2 fat people on a packed flight- it is already usually cramped enough sitting next to a regular sized person. Everyone preaches about 'fat acceptance' and how this is discrimination, but the bottom line is that obese people are a drain on our health care, insurance, and public resources and should spend their time and energy exercising and eating salads instead of getting online and bitching about how they have to buy 2 seats.
Anonymous346
Explorer C
Hey SWA If you are so concerned about 'people of size' and 'safety' the stop serving fattening peanuts on your flights! You guys are just lying to cover your A** Your employees screwed up and you're covering for them. Then you release info about how the customer routinely purchases two seats!? WTF part of 'standby' do you not understand? I dont get it, you're an airline for crhissakes.. Standby == Squeezeby If the armrests could go down.. and the two customers on either side of Mr. Smith didnt complain about the overspill then it's a non issue. Yeah I'm not a fan of getting smashed by the person that is spilling over the armrests and into my seat.. but, your flights are generally short, cheap, and I mostly get what I pay for. If I want more room, then I pay higher prices and put up with the BS non-service from one of the other carriers. You guys screwed up and then slagged the guy in public.. yeah that's it.. blame the customer.. Well, if you have forgotten .. you are a service industry and that's not a great way to win over customers.
Redonculus
Explorer C
I was ready to let fly on this stupidty of yours Southwest...but several hundred people beat me to it. I could observe that given the steady decline in seating width and spacing you (and the industry) created this problem. I could observe that with the steady increase in American girth this is a problem that will reoccur (no doubt has but not for someone who can bring kleig lights of bad press on you) unless you change your policy and physical design of your cabins. You're not winning the PR war. So Kev was too fat to fly on one flight but not on another later flight? Why was that did the seats GROW, did Kevin Shrink, did you make an exception to policy, was there no policy to make an exception with? If you made an exception what the hell's wrong with you creating air safety hazards! If you made no exception what the hell's wrong with you inconviencing a paying customer! TAKE KEVIN UP ON HiS OFFER. Prove he's too fat within your policy definition, get 10k and go on or CHANGE your stinking policy.
Anonymous4510
Explorer C
Look at all the cry babies complaining and now refusing to fly Southwest now. HAHAHA. Most of those fattys are going to pay more to fly on another airline? No, they gonna continue to fly Southwest so they can have more money for there triple baconator meals.
Anonymous3135
Explorer C
soutwest fail
Anonymous257
Explorer C
here's the deal: if I bought 1 seat on a flight, then decided to try to fly out on an earlier flight, and after all the earlier flight's passengers boarded, there were no seats, I would be told that I couldn't go on the earlier flight. Amazing how that works!! It's the same situation, really! most people are totally unaware of the weight and balance restrictions that airlines/pilots have to deal with with every flight. they count each passenger as 180# before boarding, and if every one of those passengers ends up being 250+ #, (which is happening more often, people are getting sooo fat!) you are jeopardizing the safety of the flight! Planes DO have weight restrictions!!! HELLOOO doesn't anyone care about that???!!
Anonymous2401
Explorer C
Not So Silent Bob.....Ive flown southwest for years and will now be switching my airline permanently. While I understand policies I cannot understand why you would not inform someone prior to being seated on a plane that they were to large for one seat. I would think you would inform them in a private and polite manner. While I'm not the size of Kevin Smith I can assure you that this passenger will not take the chance of you finding some other way to humiliate me. What a disappointment. You owe him more than a website apology. Shame on you!!!
Bob_from_San_Fa
Explorer C
Wow. After reading KS' side of the story, I thought, 'SW sucks'. After reading your side of the story, I have decided not to fly you again. Jerks.
AndI_mNotEvenFa
Explorer C
I'm not even overweight and I'm disgusted with your policy. You dance around the issues with your corporate doublespeak and you know it. Your company and it's employees are despicable. Your employees never gave Mr. Smith an explanation other than "Safety concerns". If he could sit between the armrests and buckle his seatbelt then where is the problem?? And you know your wrong because you won't take up Mr Smith's challenge to prove on TV that he can fit reasonably into the seat. Cowards. Your company would be so much better off if you just owned up to the mistake and clearly stated you would take measures to correct this so it doesn't happen to others. That's all anyone wants. To be treated like a human being. Something you obviously know nothing about because your employees felt the need to chide yet another overweight passenger on the flight that Mr. Smith did manage to get on, trying to bully her into buying a second seat even though there was absolutely no reason for her to do so since she was sitting in the same aisle with Mr Smith who had paid for a second seat! Absolutely deplorable. But you continue to hold your heads high and hide behind your corporate doublespeak thinking that no one will be the wiser. You will soon discover how wrong you are about that. Your company truly sickens me and I will fly with ANY other airline besides yours. In fact, I'd rather hitchike than fly with you scumbags.
Anonymous325
Explorer C
I recently flew Southwest to Vegas. Your flight attendant was fatter then Kevin Smith, and a hell of a lot louder and more obnoxious. And safety, don't get me started, I have never been on a flight with more people just standing around in the aisles. While you're flight attendant jacked her jaws to anyone and everyone, a guy stood next to my poor friend to talk to another person int he same aisle, the whole time jamming his junk in my friend's face. Stay classy southwest.
Anonymous1316
Explorer C
Tip of the hat, Southwest. As a normal sized person, I applaud the policies and the conviction to enforce them.
Anonymous1811
Explorer C
You've lost a customer for life here, Not because you booted someone from standby because they might have been too big (although they weren't), but because you used your stupid corporate group-think speak to lie about it in a knee-jerk, defensive cover-up. You should be ashamed with yourselves. I'm just glad to see that you picked a famous person who was able to smack you where you hurt.
Collin
Explorer C
I will do my best to never fly southwest again.
Jennifer
Explorer C
How is this in any way an appropriate apology? The only reason you're falling all over yourselves here is because Kevin Smith has a platform and an audience for his complaint. I have no intention of ever flying with Southwest again.
Anonymous3887
Explorer C
The problem is the airlines trying to play sardines, NOT the passengers. Discrimination, pure and simple. The airlines should be required to make appropriate seating available to everyone. It's bad enough you only employ skinny, skanky twatlets - why do you think you get to hold paying customers to the same standard? Obviously, you're not providing good service, and you're trying to blame those you serve. FAIL>
4sarge
Explorer C
Prior to 911, I was a frequent SW airline business passenger required to fly 5-6 days a week and always chose SW when I could. I had nothing but Praise for SW and rarely had any problems and actually enjoyed the flights. Since retiring, I have flown SW on several occasions to find that SW Airlines has changed to being the unfriendly skies. In fairness, not all flights have been that horrible but the mood of the employees, the pettiness of some rules and the fact that interpretation of the rules are subjective and left to the discretion of employees. I have seen people fly to one hub without a problem and then switch flights to continue on and be denied boarding by a different employee even though nothing had changed. Everyone remembers the pretty girl debacle of several years ago. I now fly other airlines and rarely give SW my personal travel dollars. The seats are too small and on most flights we are crammed in like cattle. Charging for drinks, blankets, pillows, luggage, carry ons and silly TSA requirements (that do not make us any safer) . No belts, shoes, pillows or blankets, no bathroom privileges an hour before and now the totally nude body scanners. I realize that same of these things are beyond SW Control BUT if you wish to remain a profitable viable airline drastic changes need to be made. Please do what you can to return to the great airline that you once were.
Charlie_McRae
Explorer C
What a poorly written, pointless blog post. Your company will ultimately not incur much financial damage from this, but nonetheless, maybe you can give your employees some proper spot-the-fatty training.
Fat_Guy_in_Ohio
Explorer C
I'm a Kevin Smith fan. That said... I think is unfair for people who are too fat to fit in one seat to jam themselves into them. A few years ago I was stuck on a flight with a large person wedged next to me. I had to sit sideways in my seat. That is both unsafe and uncomfortable. I love you Kevin but this seems a bit blow out of proportion. I will still fly Southwest and I am glad they have the COS policy.
jaharbin88
Explorer C
Southwest, you just ensured that I will never use you airline. I've seen Kevin Smith, and he is MUCH smaller than many people I have seen on flights that have not been bothered in any way. This was completely uncalled for. Bad form.
Andi
Explorer C
My last SWA experience ended in bruised hips due to those stupid armrests and I'm only 5'7" and weigh 130. Small seats = more passengers = more profit. The dude next to me was at least 300-350lbs. I can't fathom why he wasn't kicked off my flight (since this fellah was much bigger than Smith). It sounds to me like Smith had a pissy crew that decided their selective enforcement of 'policy' would be applicable in his case. After flying with SWA exclusively for years (both business and pleasure), I changed airlines when I realized that they had no regard for the 'little people' (and not so little people) that keep them in business. Countless damages to musical instruments and tech equipment helped in that decision, but the bottom line is that this company has little to no regard for the people they serve. Their decision to boot Smith is another reminder as to why I'm glad I no longer deal with these uppity freaks.
Pamela_Ash
Explorer C
First you make the airplane seats too small to fit undernourished pigmies, then you boot people for not paying two tickets? You are off my list. God forbid my size 14 "plus size" ass should cause you a safety risk.
Anonymous1623
Explorer C
you guys are idiots.I'm a bigger than Kevin Smith and I have never had a problem like this before. so then when i flew was the plane at risk? if there was a safety issue with mr smith was there not one with myself and if there was one why was i not ejected from the plane? because you have piss poor customer service and because you pick and choose who you want to humiliate!
Anonymous3914
Explorer C
i'm 5'9" 170 lbs and even i can't put the arm rests down comfortably on a plane.