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Southwest Airlines Community

Not So Silent Bob

cday
Frequent Flyer C

Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight.  It is not our customary method of Customer Relations to be so public in how we work through these situations, but with so many people involved in the occurrence, you also should be involved in the solution. First and foremost, to Mr. Smith; we would like to echo our Tweets and again offer our heartfelt apologies to you.   We are sincerely sorry for your travel experience on Southwest Airlines. 

As soon as we saw the first Tweet from Mr. Smith, we contacted him personally to apologize for his experience and to address his concerns on both Twitter and with a personal phone call. Since the situation has received a lot of public attention, we'd like to take the opportunity to address a few of the specifics here as well.

Mr. Smith originally purchased two Southwest seats on a flight from Oakland to Burbank – as he’s been known to do when traveling on Southwest.  He decided to change his plans and board an earlier flight to Burbank, which technically means flying standby. As you may know, airlines are not able to clear standby passengers until all Customers are boarded. When the time came to board Mr. Smith, we had only a single seat available for him to occupy. We are responsible for the Safety and comfort of all Customers on the aircraft and therefore, we made a judgment call that Mr. Smith needed more than one seat to complete his flight. Our Employees explained why the decision was made, accommodated Mr. Smith on a later flight, and issued him a $100 Southwest travel voucher for his inconvenience.

You've read about these situations before. Southwest instituted our Customer of Size policy more than 25 years ago. The policy requires passengers that can not fit safely and comfortably in one seat to purchase an additional seat while traveling. This policy is not unique to Southwest Airlines and it is not a revenue generator. Most, if not all, carriers have similar policies, but unique to Southwest is the refunding of the second seat purchased (if the flight does not oversell) which is greater than any revenue made (full policy can be found here). The spirit of this policy is based solely on Customer comfort and Safety. As a Company committed to serving our Customers in Safety and comfort, we feel the definitive boundary between seats is the armrest. If a Customer cannot comfortably lower the armrest and infringes on a portion of another seat, a Customer seated adjacent would be very uncomfortable and a timely exit from the aircraft in the event of an emergency might be compromised if we allow a cramped, restricted seating arrangement.

1,758 Comments
Anonymous3554
Explorer C
I am a 46 year old PhD engineer and work for an international consulting company. I am also obese. I have flown more than a million miles on AA and hundreds of thousands on various other airlines. Based on the descriptions that I have heard of this incident, I am fatter than Mr Smith; however, I have never been asked by any airline to leave the plane or buy an extra ticket. I'm very aware that my size might make those setting next to me uncomfortable. I only book aisle seats to minimize any discomfort, I always stand up for anyone wanting to enter or exit the row, and I fly at less popular times to maximize the chance of having an extra seat next to me. In fact, if I cannot book an aisle seat, I change my flight plans. As with many business travelers in this challenging financial environment, my company requires that we minimize travel costs. Our company policy is that everyone must fly coach, even for international flights. My company would never approve an additional seat because I thought that I needed one. If Southwest Airlines wishes to follow this policy, they should provide specific height & weight guidelines for their tickets. Then, the customer can make an informed decision. The current policy is subjective and arbitrary. I usually don't fly Southwest due to limited flights from my home city; however, I have flown Southwest on occasion. I will no longer fly Southwest Airlines until they reverse or clarify their policy with objective height & weight guidelines.
Martin
Explorer C
Thank you Southwest for enforcing the policy. It's unfair to the person next to him to have not done exactly as you did. Good call. As for Kevin the whinebag using twitter as his vent, just STFU and wait until your actual flight with 2 seats opens up instead of inconveniencing Southwest, other passengers, and now the internet as a whole. Get over yourself. Southwest went way beyond what they needed to do as I'm sure you made your original flight anyway. Its for the better of all SWA passengers if you choose other airlines from now on!
Anonymous2794
Explorer C
I applaud this SWA Captain. I fly 50,000 per year plus. I quit flying SWA because I was wedged behind oversized passengers on 2 occasions. For some unknown reason SWA seems to attract the plus sized demographic. The first time I was very uncomfortable but there was no safety hazard. The second time this happened I had the only open seat left on the plane. I was in the front of the plane, had I been a few rows back this oversized passenger could have not made it to the seat, she was just too wide to make it down the aisle. After she wedged into the seat I was literally pinned in for the next 3 and a half hours. The woman’s shoulder was into my chin while pinning my shoulder back into the seat! She did fit into the seat, the armrest would not fold down to a normal position it was stuck at a 45 degree angle up. I don't know how she survived the loss of blood flow the armrest caused her. The FA's offered me as many free drinks as I could hold, unfortunately I don't drink, but if I did I may have been smothered in my stupor. I wish the captain of these flights would have stood up for my rights and flight safety.
Anonymous2609
Explorer C
I'm not overweight by any means, but this entire situation is completely outrageous... you can't allow your employees to make decisions like kicking a paying customer off of an airplane unless they're QUALIFIED and JUSTIFIED in doing so. They were not.
chewie
Explorer C
Are they taking the mickey out of us fatties,by saying bite-sized fares and having pictures of nuts,to make us hungry i suppose,Kevin Smith is a legend,i'd sit next to him any day.
Dee6
Explorer C
I think SWA acted appropriately. Seats on airplanes are barely comfortable for average sized people. Personally, I don't care to share my seat with someone who can't fit all of his girth in his own. Since obesity is obviously a growing problem, perhaps the airlines should take advantage of this, and base the cost of a ticket on a passenger's weight. Think of it as excess baggage....
Nemhain
Explorer C
I think that the explanation is quite reasonable, as well as the policy (I hate hate hate being squeezed between overweight people on flights!), but the title is inappropriate. In my own experience, Southwest is far more people-friendly than the airlines that commenters here are threatening to run to.
Anonymous4527
Explorer C
Quote: "As I understand the issue - Mr. Smith chose to purchase 2 seats on a flight, presumably for his comfort knowing that he didn't fit in a single seat." You know what it means to ASSUME anything right? I would say he buys 2 tickets so he doesn't have to sit next to jerk offs who want to yap about their favorite Kevin Smith movie or whats it like to know . SWA was on the wrong. They know damn good and well they were in the wrong. They are trying to throw some buckets of water on a house fire. Looks good for press but does nothing about the issue. They should have caught it at the gate, they should have given him the two tickets he purchased, they should have kicked off the other big guy on the plane, and they should have handled it with a little more dignity. Regardless who he is, that kinda stuff should have been caught before he boarded. NO one wants to be humiliated like that. BAD SWA!
Gramina
Explorer C
" timely exit from the aircraft in the event of an emergency might be compromised if we allow a cramped, restricted seating arrangement." ...I've about given up on flying Southwest, in fact, because while I am very far from either end of the bell curve for either height or weight, your tiny, crowded seats and short legroom consistently give me muscle cramps and headaches. I have to be saving a *lot* of money to make that worth it. (By the way -- if you're curious, the average women's size in the US seems to be a size 14 right now, so if you're using that or anything close to it as your high end you're by definition making half or more of your passengers uncomfortable (half the women - probably more than half the men). The average women's height is only 5'4", so you're golden on that front unless you are hoping for male passengers -- the average man's height in the US is 5'10." I'm 5'7", myself, so I sympathize with those poor average-height guys!) If your concern is passenger safety, I'd recommend allowing enough room per passenger that someone up to say 6' tall and let's say within a three-size range of the women's average (that would be sizes 8-20, which I think still leaves way too many peole out, but start with baby steps) can fly in comfort. If your concern is packing as many people into your airplanes as you can, though, you're doing a great job; the only problem will be if folks begin to decide that the cost savings -- if any, these days -- aren't worth the sardine tin approach to travel. Especially when accompanied by this kind of arrant disrespect. Fortunately, the places I'm flying these days have quite affordable flights, often cheaper and more convenient than Southwest's, using airlines that are comfortable to fly on. And *that* makes me a regular and happy passenger!
Anonymous4166
Explorer C
I have noticed a few strange things with Southwest lately. When I was booking a trip a couple of months ago I shopped between Southwest, American, Frontier, and United. The base fares for Southwest and American were the same yet when I put in cart to checkout Southwests fees were almost $30 higher. Seems like smoke and mirrors going on with their huge Bags fly Free campaign. I used to love them but I chose American last time and I very well may next time due to the treatment of people of size.
Lori_Mooney
Explorer C
From the absolutely condescending and snarky title to your trying to justify humiliating a human being under the guise of "safety," I am downright disgusted by Southwest Airlines and will never, under any circumstances, travel with your airline. I am not a person of size, quite the opposite in fact, but if your policy is to seat passengers and then boot them from the plane when there have been a) no complaints made against them from other passengers b)their armrests could easily go down and c) no seatbelt extender was necessary, then there is no telling what you will do to others. I applaud Mr. Smith for using his celebrity to speak out against your airline and I hope millions of others follow suit through boycotting. If this were just one unfortunate incident, then I would say, okay, shit happens, but how you did the same thing to another overweight passenger in Mr. Smith's row who was in fact sitting next to an empty seat, and how you accepted no blame for your rudeness and mistreatment of a passenger, it is clear that it is your policy to embarass, degrade, and discriminate against everyone. And Southwest Airlines, that just sucks.
Anonymous1201
Explorer C
I think Kevin Smith is an idiot. Did you see the picture of him at MacWorld this year? He needs to be in 2 seats an shut his stupid mouth. I love Southwest and I'm glad they have this rule because there's nothing worse than not being able to sit all the way back in your seat because your neighbor is too fat.
Southwest_DISCR
Explorer C
Southwest, Your policies discriminate against those YOU consider as overweight. If you were truly targetting obstrusive flyers, you would post height/weight charts with your standards and have a sample seat in the seating area of airports. You DISCRIMINATE!!! Those who are obstrusive are TALL people with their legs gangling out in the aisles, those over 6ft 2. Not short people like Kevin Smith. He is about 5 ft 8 in weighing about 240 pounds. This includes pregnant women who cannot put down the arms on their seats. You have countless taller and heavier passengers/males that you do not even blink at. THIS IS DISCRIMINATION. I for one will NEVER, EVER fly on SW again until you apologize to Kevin and to ALL people you have DISCRIMINATED against. PUT OUT YOUR STANDARS CHART THEN FOLLOW IT. Otherwise be held GUILTY of DISCRIMINATION. Obstrusive also means crying children, talk talk talkers and drinkers. DOCUMENT YOUR STANDARDS, THEN FOLLOW THEM!!
erin
Explorer C
My problem with your policy - DONT LET ON THE PLANE IF I HAVE A TICKET FOR 1 SEAT AND YOU THINK I'M TOO FAT FOR YOUR 2 SEAT RULE..... that is the point and where the mistake was made. How can you not admit and see that???? I quit Southwest Airlines for calling this statement some sort of apology or reasoning. It was handled poorly!!! The sensitivity of a brick. I suppose to be fair we should take off our shoes AND BE WEIGHED so there can be an even playing field. Who decided who is too fat to fly?? Who gets to make the decision to pull soemone from a plane?? You may have had that rule for 25 years, but I think you better re-examine how you inforce it with some sensitivity.
Bob_Hamilton
Explorer C
I use to be 750lbs when I flew your airline I knew your policy and purchased a second seat. Upon arriving at the gate I was informed that I had to purchase another ticket. Your employee simply mentioned the "saftey and comfort" policy. I happily showed that I have already purchased a second ticket. I was granted access to your plane and sat down. I got the seatbelt extention and fastened it with little issue. 10 minutes later a different SW employee informed me that I would need to purchase another ticket. I informed them that I had already purchased a second ticket. He replied "I understand that sir, but I think you might purchase a third ticket". I was beside myself and told him that as I checked in and border the plane nobody said a third ticket was necissary. He said "sir, that might be so, but I'm not sure they could perseve how you would fit in our seats. At that point the employee started raising their voice and others could hear the conversation. It was very embarassing and I could hear the whispers of the other passangers saying "Wow he needs 3 seats" among other things. During my return flight a hefty SW employee helped me to my seat as I had just undergone weightloss surgery. Although I had not lost more then 20lbs at the time I was never told I'd have to buy a third ticket that time. So, I think you are leaving your rule at your employees discretion.
Anonymous4181
Explorer C
Southwest has NOTHING to apologize for..... obese people should take responsibility for their size. I have been wedged into a seat beside someone who should never been allowed in a single seat. I was miserable for the whole flight.
Mandy2
Explorer C
I can't believe people are defending Southwest. And the fact that you are disclosing confidential information about a customer is equally apalling. I have never flown with you and will never and I will inform all of my friends and family to do the same. I don't care that it's Kevin Smith. It could have been an unknown "fat" person and I would equally be ticked off. If you did that to me, four letter rants would be the least of your problems.
Anonymous2991
Explorer C
Every time I get on a plan I fear being seated next to an obese person or parent with screaming, kicking child on their lap. The situation with Smith might not have been handled as well as it could have and we don’t know all the facts, but overall my sympathies lie with Southwest. What about the rights of the average Joe?
Anonymous3199
Explorer C
Southwest--you're the best and I completely support your side on this 'excessive weight' issue! After all, there is a maximum weight limit on carriers of any kind. Any amount over that poses a safety risk!
Beth3
Explorer C
I don't believe a single word of what Smith is saying. I'm absolutely sure that Smith is just on a rampage and misunderstood the situation and made it into something huge like this just for some publicity. And because, as is apparent, he is desperate for attention and controversy, and is bitter about size issues. Well done to SWA for dealing with the situation so graciously. The way he has acted doesn't deserve the high level of customer service you have continued to show him, even after his very public attacks on your company. Bravo Southwest!
Anonymous1029
Explorer C
Never fly southwest ever again!!!!!!
Anonymous3960
Explorer C
Good decision SWA! All fat people that are angry about this decision can fly on other airlines. I will pick SWA. I hated my flight from JFK to SFO when I was stuck next to a 260 pound fatso for 5 and a half hours.... Pay for two tickets or get off your ass and workout you lazy and selfish bum! I dont want to suffer just because you want to gorge on Taco Bell and McDonalds every day.
Down_With_South
Explorer C
HOPE YOU GO INTO LIQUIDATION SW. YOUR PR SKILLS ARE RUBBISH AS YOUR FAT POLICIES. IF YOU BUY TWO SEATS DO YOU GET TWO MEALS. DO SKINNY PEOPLE GET HALF MEALS AND SMALL SEATS AT REDUCED PRICES? HEY CHRISTI LETS SEE YOU PICTURE SO WE CAN SEE IF YOU'D FIT INTO TO A DUMPSTER.
Don_Tsuchiyama
Explorer C
Even if Kevin is a whiny fat celebrity (which he's not) what Southwest did to the woman on Kevin's flight home was cruel and unnecessary AND IS THE ACTUAL BASIS FOR HIS WAR ON SOUTHWEST. Go listen to www.smodcast.com to get the whole story.
Jimmy4
Explorer C
I know, 24 pages of comments. Who has time and energy to go through i all before posting a comment? Anyhow I think it would save people some time to read a few of the comments before posting. By reading, a pro SWA traveler/fan, someone with a firm believing in SWA policy for sized people or a hater could learn that Kevin Smith had no problem sitting with his both armrests down, not needing a belt extender, he did not take up room from his co passengers. If this is what SWA goes by, then it would seem that Kevin Smith passed the test. "Why is Southwest apologizing for? If the man was too fat to sit in one seat, the airline did nothing wrong. I fly Southwest all the time, and in my experience, the Airline is not quick to apply this policy. Nothing ruins a flight more than having the large passenger seated next to you rubbing up against you for the entire flight! The fact that Kevin Smith is a mediocre director does not mean he deserves an apology from Southwest because he's fat." This is what I'm talking about. He is not to fat to sit in one seat! So people, please, don't just read one part of the discussion when you have both parts on hand!
Anonymous1938
Explorer C
Thank you Southwest for giving me another reason never to fly your airline. From what I've heard from others, I won't be missing much.
Casey11
Explorer C
IT'S TOOOOO LATE FOR U SOUTHWEST...THE CLOCK IS TICKING AND YOUR POLICY IS TAKING YOU DOWN & UNDER WHERE U BELONG. U DON'T GET IT AND U NEVER WILL, SO CIAO BABY! AND TO ALL U SKINNY COMPLAINERS OUT THERE....WHY DON'T U BUY 2 SEATS TO MAKE SURE YOUR PRETTY BUTT DOESN'T TOUCH ANYONE ELSE'S!!! LAST TIME I FLEW SOUTHWEST - IT WAS THE SKINNY GUY IN THE NEXT ROW WHO REEKED OF B.O. THAT HAD EVERYONE NAUSEOUS FOR 2 HOURS...GUESS THAT WASN'T A SAFETY RISK SINCE THE PILOT DIDN'T HAVE TO SMELL HIM!
C__Smith
Explorer C
I'm with Kevin on this one. Until now, I've been willing to put up with poor customer service for the sake of efficiency and low prices, but there should at least be some minimum level of concern for the customer's dignity.
Kathy1111
Explorer C
I love Southwest, and feel that Kevin Smith just wanted to draw attention to his new movie by making a stink about nothing... his movies suck..
Anonymous598
Explorer C
Well it seems that the average air traveler is a bigoted @$$h0l3 against one of the few populations it is still stylish to be bigoted against the fat. There are many options that airlines could choose to institute to ensure that all of their customers are comfortable and happy on their flights. Unfortunately it is much easier (and puts a penny in their pocket) to do things this way. So to those of you whining about large people taking up their space I hope you some day find yourself in one of the classes that it is still socially acceptable to be bigoted against so you can learn how it really feels. Smokers you shouldn't have the right to pollute my air, gays you challenge the strength of our families, gun owners we can't trust you not to shoot us, muslims ...etc. I guarantee each and every one of you sanctimonious jerks will find yourself in one of the above or another unmentioned minority and you need to think about what it means to be on the wrong end of this mindset so think on that before you spout your hate. Bigotry is bigotry it is disgusting no matter who is at the blunt end of the chopping blade, Southwest you should be ashamed of yourself and all of your bigoted cronies too.
Anonymous1657
Explorer C
Thanks SouthWest! I will always fly with you. To all the fat-asses, slim up or get your self a cargo plane to take you to your destination. I pay for my ticket which means I dont want your fat ass invading my seat. Good job SWA!
JoanneFM
Explorer C
Wrong move, SW! Both for telling us he previously bought two tickets (privacy of client and none of our business) but for failing to understand he is SHY and likes an empty seat..not worried about taking up too much room. He put the armrest down. What more do you want? He didn't need a belt extension..like PREGNANT WOMEN DO! So, no pregnant women, no people who are arbitrarily declared "too big". You just lost me as a customer.
Anonymous1842
Explorer C
The rule was designed for morbidly obese people who take up 2 seats physically. Kevin Smith would not appear to be much larger than the average "fat" american. I could understand your point if Kevin had been told - from the start - that he was too obese to have just 1 seat. This means every time he takes a ticket up to the counter. He wasn't given this grief on his flight out, or any of the other flights. It's called consistency, and you lack it. You have(to my knowledge) no printed guide available that gives measurements or weight limits based on body type. This means it is up to staff to determine whether a passenger is too big. This also means that anyone who is overweight, can never be sure if a flight is guaranteed. Perhaps this policy should be issued at the time of ticket purchase? Keep spinning your lies though, it makes you look better... no really.
johnnyrocket
Explorer C
Wow, this is a nice turning point in America. Fat people are the last group you could legally make fun of and discriminate against without fear of reprisal. However this one just didn't sit still for the bullying that is so socially acceptable here in the US. You can't make fun of or deny service to anyone else based on a physical feature but if someone follows the rules, pays extra then had to be humiliated well after he jumped through hoops, then shame on you SW air. Sorry for anyone who has to sit next to a fat person, maybe if you're so upset you should say something to somebodys face instead of hiding behind a screen to bash people. You might be surprised how intelligent that fatty is in ripping you to shreds about being skinny and probably ugly/broke so you can't afford to eat. Being fat is a luxury, stop being jealous maybe and worry about yourselves for a change instead of taking out what your uncle did to you on someone who "appears" helpless. Ha, skinny people will be the minority soon and then you can enjoy what happens. DONE, OWNED, sorry SW, keep discriminating after the fact. See how easy it is to make money now...just dont do what the other airlines do, leave out pilot breaks and maintenance and kill people by the dozens to save $.
Mike_Linder
Explorer C
I think this is an extremely poor response. The title 'Not So Silent Bob' sets the wrong tone and conveys a lack of empathy towards a dissatisfied customer. And there's nothing more worse than issuing an "apology" but then smashing it to pieces by spending the rest of the article defending and praising the actions of your colleagues. And to make it worse, SWA handles the response of this situation, a high visibility PR issue, to a recent college grad.
Anonymous4313
Explorer C
Boo hoo hoo to you who have to pay for 2 seats. Have you ever considered that your weight is a safety concern not only for yourselves, but that of other passengers? I'll be damned if people like you are going to keep me from exiting a distressed aircraft because I could not get around you. I read in here people defending Kevin Smith. Why? He regularly buys 2 seats and this bullshit excuse about being an affordable luxury to have 2 seats is just that. Bullshit. He buys 2 seats because he is FAT, people, and he knows it. BTW, have you idiots who are downing Southwest aware that they have a policy about obese passengers for the last 25 years, a policy that has been enforced long before Kevin Smith started flying SW? I thought so.
Noah1
Explorer C
Never flying Southwest again. Keven Smith isn't that big and he got humiliated even though he could sit comfortably in the ridiculously small seats with the arm rests down. This subjective policy clearly actually is a revenue generator, as it is enforced even when there isn't a safety issue. The only reason a policy like this is tolerated by anyone is because it is very fashionable to hate people that are overweight. Also tired of hearing all this BS about your concern for your passenger's comfort. We are packed into a plane like sardines already with narrow seats and the guy in front of you reclining into your lap. We are not comfortable even when we don't have a fat person to blame. Stop using fat people to excuse to continue your policy of offering no leg room and narrow seats. Pure BS. Shame on you, Southwest. I hope your crappy airline goes under.
Steve_Harkonnen1
Explorer C
First of all, I've carefully read both stories. Second, four years ago, my family and I debarked on a trip to Las Vegas. On both flights, you lost our luggage; second, the four of us, including our children, were seated involuntarily separate on BOTH flights after our protesting; third, your pilot on the flight to Vegas joking around about the plane possibly not being able to take off because the plane was full didn't go down too well with me at all. So after reading both stories of this sordid tale, I've come to the conclusion that Southwest Airlines is now called the "Airline of Assholes" and we will NEVER, repeat, NEVER again fly with your airline. I will GLADLY pay $20 a bag to fly on any other airline in the world - even Iran Air if they offer flights to Las Vegas. People, here me out - Southwest Airlines is full of assholes; they are not worth the bother.
Steve_Harkonnen1
Explorer C
First of all, I've carefully read both stories. Second, four years ago, my family and I debarked on a trip to Las Vegas. On both flights, you lost our luggage; second, the four of us, including our children, were seated involuntarily separate on BOTH flights after our protesting; third, your pilot on the flight to Vegas joking around about the plane possibly not being able to take off because the plane was full didn't go down too well with me at all. So after reading both stories of this sordid tale, I've come to the conclusion that Southwest Airlines is now called the "Airline of Assholes" and we will NEVER, repeat, NEVER again fly with your airline. I will GLADLY pay $20 a bag to fly on any other airline in the world - even Iran Air if they offer flights to Las Vegas. People, here me out - Southwest Airlines is full of assholes; they are not worth the bother.
Paul_Birdsong
Explorer C
I suppose there were extenuating circumstances that called for the apology. If there were none then I support the pilot's decision. Seats are cramped enough without having an oversized person who knows they are oversized encroaching on other passengers' comfort, or lack thereof. For those who have been so critical of Southwest I suggest they take a two or three hour flight with "big" people on both sides; then they might agree with enforcement of this 25 year old rule. And, let's not forget about the "un-safe" implications!
Sean_LaGarde
Explorer C
I am 6'5" tall and am a very large guy, yet I can fit between the ridiculously small 17 inches however my shoulders measure in at 25 inches (BONE to BONE) not including muscle, fat, skin or the clothing that I am wearing. I have traveled nearly a million miles in my life and attempt to get business class seats when available and use an extension when I fly coach. I have not flown Southwest and probably wont based on their rules. I truly find it ridiculous that airlines have gotten away with such small seats. Show me an automobile that has a 17 in seat and I will you show you what year they failed. Americans are larger than the majority of the world not just in weight but height. At my lightest I was 245 lbs 6'5" with a 54 inch chest and a 38 inch waste. There is a seat setup at the Smithsonian which shows how wide seats are on which airplanes. Seats measure from 17 inches at the min to 21 inches at the max for coach (FinAir (Airbus A319 Vers. 2 (319)) According to Seatguru.com. It depends on the plan but south west only has 17" the minimum. Guess I will never fly them unless I go anorexic.
Anonymous227
Explorer C
Kevin Smith! talks about it here... http://smodcast.com/smods/smodcast106.html Southwest YOU SUCK BIG TIME! - As do the rest of you the morons who side with this stupid mentality. "I'll never fly southwest again. He did fit into the seat you guys were way out of line and didn't try to correct the situation." damn way out of line, lying corporate scum, I don't think most people with any sense would fly with the invasive radiation scanning anyway.
Anonymous227
Explorer C
Kevin Smith! talks about it here... http://smodcast.com/smods/smodcast106.html Southwest YOU SUCK BIG TIME! - As do the rest of you the morons who side with this stupid mentality. "I'll never fly southwest again. He did fit into the seat you guys were way out of line and didn't try to correct the situation." damn way out of line, lying corporate scum, I don't think most people with any sense would fly with the invasive radiation scanning anyway.
Forgeticus
Explorer C
Christi Day should lose her job for putting out such a biased press release. She also released private information to the public. You should be fired. I hope to see you in Waffle House one day.
Anonymous227
Explorer C
Kevin Smith! talks about it here... smodcast com Southwest YOU SUCK BIG TIME! - As do the rest of you the morons who side with this stupid mentality. "I'll never fly southwest again. He did fit into the seat you guys were way out of line and didn't try to correct the situation." damn way out of line, lying corporate scum, I don't think most people with any sense would fly with the invasive radiation scanning anyway.
jnield
Explorer C
I'd love to challenge everyone to take a look at the airlines policy on customer of size, that is if you can give your irrational hatred a quick break and maybe funnel your energy into learning about what this situation entailed and maybe what the other side of the story is. Its sad to see how when you get a bunch of people together (physically or virtually), they will blindly follow and feed off the hatred of each other without taking a second to ask, "Why?". Good luck to those who find it necessary to personally attack those making a living at Southwest Airlines for simply doing there job. You will need it.
Anonymous1988
Explorer C
From the several flights I've taken on Southwest, and the image the employees portray on the show "Airline," it's clear Southwest encourages employees to pursue self-determination in the performance in their job. Sadly, also witnessed when that self-determination turns into displays of power. Clearly, The Southwest employees in Oakland hit a sadistic stride on Saturday and their target was the a guy who is more popular on the Internet than their employer. Ooops. Anyway, I'll not be flying SWA again when other options within $200 are available.
L__Chaney
Explorer C
Thanks Southwest! My husband and I travel frequently and we both have had the unfortunate experience of sitting next to someone who obviously couldn't fit comfortably in one seat. It makes us both uncomfortable having to touch that person the whole flight and there has even been one case where the man next to my husband just couldn't put the bar down. It was tramatic for my hubby! Keep up with you policy, infact you may want to enforce this policy more. And I from your blog post that you do it in as nice of a way possible.
L__Chaney
Explorer C
Thanks Southwest! My husband and I travel frequently and we both have had the unfortunate experience of sitting next to someone who obviously couldn't fit comfortably in one seat. It makes us both uncomfortable having to touch that person the whole flight and there has even been one case where the man next to my husband just couldn't put the bar down. It was tramatic for my hubby! Keep up with your policy, in fact you may want to enforce this policy more. And from the infor in your blog post, you do it in as nice of a way possible.
Anonymous3271
Explorer C
hey - for MY comfort - please remove ALL children from the planes - especially those that are screaming bloody murder with snot running out of their noses!! I've had HORRIBLE coast-to-coast flight experiences due to BRATTY children & their INCOMPETENT parents. Since, ya know, you want to make it a comfortable flight for ALL passengers!