If you’ve watched the news over the past few days, you know that much of the Midwest, Northeast and sections of the South have been severely impacted by winter storm Ion and sub-zero, record-setting temperatures. Winter is most definitely in full force across most of our country.
As a result of the challenges thrown our way by Mother Nature, Southwest’s operations have been severely affected. Despite our best efforts in preparing for the extreme winter weather, we have been forced to cancel approximately 2,000 flights throughout the weekend and going into Monday, and some media outlets report that over 13,000 flights have been cancelled by all U.S. airlines over the past few days. We believe it’s fair to say that it has been a crazy time for winter air travel.
The good news is that we’ve been working around the clock, doing our best to get passengers where they need to go, which includes adding extra flying where we can. We expect our operation to return to normal throughout the week as weather conditions improve. If you are traveling with us this week, we still encourage you to check
Flight Status Information before heading to the airport.
If you are a Customer holding a reservation for travel to/from Chicago Midway (MDW) or other affected cities, you may be eligible to reschedule your flight(s) in accordance with our
accommodation procedures. Please visit the
MDW Travel Advisory page on
southwest.com. For information on travel advisories affecting other cities, please click
here.
To rebook your travel online, please click
here. Customers who did not purchase a ticket via
southwest.com can call 1-800-435-9792 to speak with a Customer Service Representative.
Thanks for your patience as the Employees of Southwest Airlines work diligently to return our operations to normal so that we can deliver the travel experience you know and love onboard each of our flights.
