The Safety and well-being of our Employees and Customers, and all of our neighbors, families, and friends in the communities we serve, has always been our top priority. Never has that duty to serve been clearer than it is now. That is why we are making several changes to many of our procedures to employ stringent cleaning and Safety practices to support the health and wellness of our Employees and Customers. We’re calling this the Southwest® Promise. Our Southwest Promise includes using electrostatic anti-microbial spray treatments and disinfectants, cleaning aircraft between each flight, limiting the number of Passengers onboard, and changing our boarding process to promote personal space.
Learn more about the Southwest Promise and what it means when you are ready to travel.
Collectively, at Southwest Airlines, we consider our work to be more than a career; it’s a calling. Yes, this current challenge is unlike any we’ve faced before, but we are battle-hardened, and we are resilient. We will approach it as we have many other challenges throughout our nearly five decades: with our Southwest Hearts, and with a determination to provide our Customers with the utmost care and assistance.
Like you, we feel extreme gratitude for those who are serving on the frontlines of this pandemic. And from our own frontlines to our back offices, we share an immense pride in the service we’re providing to our Customers for whom travel is essential right now. Our sense of responsibility cannot be understated. In the future, we are committed to reconnecting our Customers to the people and places they love. So as we warmly await your return, we add the Southwest Promise to a nearly 50-year commitment of unmatched Hospitality and an unwavering focus on Safety.
We are here to help you move through this new way of travel with the same warmth, care, and reliability you expect from us—today and every day. From check-in to deplaning, our focus is and always will be taking care of you and our Employees.