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Reflections on a Pandemic: Protect, Survive, and Thrive


Reflections on a Pandemic: Protect, Survive, and Thrive is a three-part video series documenting how the COVID-19 pandemic began impacting Southwest and the airline industry in early 2020. We have learned a lot navigating the business over the last 12-14 months, and while we are not quite out of the woods yet, we wanted to begin capturing lessons learned and some of the amazing stories of the resilience of our Southwest Warriors. Symbolic of the times, in this series Southwest Employees and Leaders share their insights about how the pandemic has impacted them personally and professionally through remote video interviews.


Our Company has been on the frontline of the pandemic since it first gripped the U.S.—from the initial crisis response and operating in a pandemic, to evolving the business model to ensure our survival and future success—and we have continued to innovate and manage through the biggest challenge in Company history.


Today we are excited to share part one of our series, Protect, with a focus on all the efforts that went into protecting our Employees, our Customers, and our Business. Be sure to check out part two of our series, Survive and part three of the series, Thrive