Skip to main content

Southwest Airlines Community

SWA Stew: Episode 35

Brooks
Retired Community Manager

We're barreling through 2012, with plenty of great content to share as part of the top five blog posts of the week for Nuts About Southwest.
 
 
1 Comment
Brittany_Jacoby
Explorer C
Due to circumstances beyond my family’s control, my husband had to cancel two flights in the last month. Two flights of which I purchased from MY credit card, mind you. It later comes up that I need to book a flight, thinking I should certainly have credit from the TWO flights that I purchased with MY MONEY. I try to book the flights and much to my dismay, only my husband is allowed to use the credit even though it was purchased by ME from MY bank account. I made a few calls and got nothing but rude, argumentative employees. First of all, this policy makes absolutely no sense and is utterly ridiculous. I have been a faithful customer of Southwest for years and I can assure you, after my husband uses the credit from the flights I PURCHASED, I will NEVER fly through this bogus airline again. Sometimes there are situations outside of anyone’s control, have a heart! My friends and family will definitely be hearing about what a crock Southwest’s policies have turned into. Good Riddance!