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Southwest Airlines Brings Transfarency To Airline Industry

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Carrier continues a decades-long honest, fare approach with superior Customer Service

Southwest Airlines® premiered its latest advertising campaign today during an exclusive event inside the new international concourse at William P. Hobby airport in Houston. The campaign—called TransfarencySM—includes multiple TV advertisements, print and digital elements, as well as a microsite focused on the industry's competitive landscape.

"Transfarency is a unique approach to treating Customers the way they expect and deserve to be treated. Being a low-fare airline is at the heart of our brand, and the foundation of our business model, so we're not going to nickel and dime our customers," said Kevin Krone, Southwest's Vice President and Chief Marketing Officer. "Southwest continues to lead the pack as the only airline that offers low fares and an inclusive approach to travel. Transfarency is not a new chapter for us, but another tone to the bell that we've been ringing for more than 44 years."

The initial ad that debuted today will begin airing this evening as the Texas Rangers, who Southwest proudly sponsors, fight to advance in the baseball playoffs. It continues to run Sunday, Oct. 11, in conjunction with existing placements airing during NFL Sunday Football. Working with agency of record, GSD&M, in Austin, Texas, this campaign includes a heavy focus on the Company's low-fare philosophy with no unexpected bag fees, change fees, or hidden fees.

The Transfarency campaign features a heavy emphasis on the unique philosophy created by Southwest Airlines. Transfarency is where Customers are treated honestly and fairly, and low fares actually stay low—with no unexpected bag fees, change fees, or hidden fees. The Transfarency philosophy was created by and is practiced exclusively by Southwest Airlines.

"Transfarency rose to the top for us," said Marianne Malina, president of GSD&M. "In one word you get the idea; you get the playfulness from it. It has smart humor that Southwest can own, and it elevates the idea beyond just inclusive pricing. It's about transparency and being honest."

In addition to the TV advertisements, campaign elements include print and digital components as well as a microsite focused on the industry's competitive landscape. The microsite includes videos and quizzes focused on Southwest's unique philosophy. A "Fee or Fake" quiz provides tips for travelers to avoid pervasive fees from other airlines.

The 30-second initial advertisement that debuted today will begin airing Sunday, Oct. 11, during NFL games on NBC, CBS, and FOX NFL programming. It highlights the bold new look one year after its initial launch and verbalizes the airline's low fares and 86 U.S. destinations.

The ads will run nationally for 15 weeks. Following the Oct. 11 launch, Southwest is scheduled to release three additional ads in the coming months. The airline also plans to roll out digital extensions on Facebook and Twitter surrounding the new campaign.

International Concourse

Today's rollout of the new campaign comes as Southwest gets ready to open a new, $156 million international concourse at William P. Hobby Airport in Houston. On Oct. 15, Southwest will begin operating flights to six international destinations across Latin America and the Caribbean. The new era in air travel will provide Southwest's Houston Customers a low-fare choice to reach destinations that have been not been reachable through Hobby airport in decades.

ABOUT SOUTHWEST AIRLINES CO.

In its 45th year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 47,000 Employees to more than 100 million Customers annually.  Southwest operates more than 3,600 flights a day, serving 95 destinations across the United States and six additional countries.  Southwest service to Belize City, Belize, is scheduled to begin Oct. 15, 2015.  Subject to foreign government approval, service to Liberia, Costa Rica, is scheduled to begin Nov. 1, 2015.

Based on the U.S. Department of Transportation's most recent data, Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded. The Company operates the largest fleet of Boeing aircraft in the world, the majority of which are equipped with satellite-based WiFi providing gate-to-gate connectivity while over the United States.  That connectivity enables Customers to use their personal devices to access streaming music provided by Apple Music or to view video on-demand movies and television shows, as well as nearly 20 channels of free, live TV compliments of our valued Partners. Southwest believes in Transfarency, a philosophy created by Southwest Airlines in which Customers are treated honestly and fairly, and low fares actually stay low. *Southwest is the only major U.S. airline to offer bags fly free®  to everyone (first and second checked pieces of luggage, size and weight limits apply, some airlines may allow free checked bags on select routes or for qualified circumstances), and there are no change fees, though fare differences might apply. In 2014, the airline proudly unveiled a bold new look:  Heart.  The new aircraft livery, airport experience, and logo, showcase the dedication of Southwest Employees to connect Customers with what's important in their lives.

From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel described by the U.S. Department of Transportation as "The Southwest Effect," a lowering of fares and increase in passenger traffic whenever the carrier enters new markets.  With 42 consecutive years of profitability, Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier's performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet. The 2014 Southwest Airlines One Report™ can be found at SouthwestOneReport.com.

Book Southwest Airlines' low fares online at Southwest.com or by phone at 800-I-FLY-SWA.

 

SOURCE Southwest Airlines