Skip to main content

Southwest Airlines Community

Southwest Airlines Highlights New Experience for Meeting Planners




Southwest Airlines is bringing a new level of digital hospitality to meeting planners and making it much easier to manage meetings travel. Today, we revealed a new Southwest Business Meetings experience, complete with industry-leading tools such as utilizing automated proposal processes, complimentary name changes up until 24 hours before departure*, and robust reporting available within Southwest Business AssistTM, our unique portal for managed travel Customers.


With these new features, we’re continuing our focus of removing friction and bringing a new level functionality to managing meetings travel programs that we haven’t had before. The new tools and features are designed with the meeting planner in mind- letting them focus on their event while we focus on their travel needs.


For meetings with 25 or more travelers, planners can now enjoy:

  • Automated proposal requests.
  • Streamlined proposal management and proposal tracking.
  • Self-service name change requests and name correction assistance up until 24 hours before departure*.
  • Ability to book meetings travel in their booking channel of choice (GDS, API/Direct Connect, or through SWABIZ®).
  • View meetings specific reporting within Southwest Business AssistTM.


I invite you to learn more about how we can help with your upcoming meeting at


*Available for eligible organizations with this contractual benefit. The itinerary must remain the same in order to not be subject to a potential change in fare.