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Southwest Airlines Ranked Top Airline in Newsweek’s America’s Best Customer Service 2024 List


We are excited to announce that Southwest Airlines is ranked No. 1 on Newsweek’s America’s Best Customer Service 2024 List in the Airlines and Low-Cost Airlines subcategories.


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America’s Best Customer Service 2024 rankings were identified from the results of an independent survey of more than 30,000 U.S. customers who’ve either made purchases, used services, or gathered information about products or services in the past three years. 


The final assessment and rankings were based on the Likelihood of Recommendation and five weighted evaluation criteria: Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility.


Southwest is continuously working to enhance its Customer Experience, with upgrades including improved self-service options and onboard enhancements like upgraded WiFi, in-seat power ports, and a refreshed cabin design. To learn more about upcoming enhancements, visit 


We can’t wait to welcome you onboard soon so you can experience our award-winning Customer Service firsthand!