As the busy summer travel season officially kicks off, it’s beginning to feel a lot like 2019. Travelers are ready to vacation and airports are bustling. With the resurgence in demand for air travel, Southwest Airlines has been preparing for this peak season and looks forward to welcoming Customers onboard.
With newly announced amenities to enhance the Customer Experience, we have done the work to modify our schedule and hire new Employees with an eye toward Reliability for the summer. Southwest is prepared with its Legendary Customer Service and Hospitality for Customers on the ground and in the air.
What We’re Doing to Support our Customers and Employees
- Restoring our Network
- The work continues to return the Southwest network to pre-pandemic levels, with the goal to restore 85% of our schedule by the end of the year— offering breadth and depth in the markets we serve with improved Reliability.
- Supporting our Employees
- At Southwest, our People are at the Heart of what we do. We’re on track to hire more than 10,000 Employees by the end of 2022—with hundreds more in training each month—these new Employees will be ready to support our Customers this summer.
- Modernizing our Customer Experience
- We’ve launched Wanna Get Away Plus™, a new fare product that adds more flexibility, options, and rewards to our fare lineup. Customers can now book a Wanna Get Away Plus fare for all travel on Southwest.com and the Southwest Airlines® app. Check out Southwest’s new fare lineup at southwest.com/WannaGetAwayPlus.
- To improve connectivity onboard, we have outfitted a number of our aircraft with upgraded WiFi equipment providing more bandwidth and enhanced service.
- By the end of 2022, we’ll launch additional changes to further connect you to what’s important in your life—such as new functionality for Customer changes on our digital platforms and airport kiosks, including adding a lap child and purchasing Upgraded Boarding online. Learn more at Southwest.com/experience.
Working alongside Agencies
- Recently, airlines met with Federal Aviation Administration (FAA) representatives regarding Florida airspace, and the Administration has committed to increasing Air Traffic Control staff in the Sunshine State.
- The Transportation Security Administration (TSA) announced their commitment to add airport security screeners—both human and K-9—to support summer travelers.
The Southwest Team looks forward to welcoming Customers onboard this summer. We hope we can share our Southwest Hospitality with you on a flight very soon!
