In June, MSN Money released its third annual Customer Service Hall of Shame and Hall of Fame survey results. Southwest Airlines made the “good list,” coming in at number ten on the Customer Service Hall of Fame. Other major companies being ranked among the nation’s best companies for customer service include Whole Foods, Costco, Netflix, Nordstrom, Amazon, Apple, and Costco.
The Customer Service Hall of Shame and Fame is a collaboration of MSN Money and polling firm Zogby International, which ranked 145 companies based on consumers’ customer service experiences. Survey respondents were asked if they had experience with each company’s customer service and, if so, to rate it “excellent,” “good,” “fair” or “poor.” Companies were ranked based on the percentage of opinion responses that were “poor.” The survey was taken in late April 2009.
For full rankings and survey results, visit http://money.msn.com.