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Southwest Upgrades Customer Service

lreynolds
Not applicable

Adding Flight Change Notifications ‘The Southwest Way.’

Fred Taylor Jr.'s job at Southwest Airlines is to head customer service problems off at the pass. Ideally, he presents customers with a range of solutions before they even know that they have an issue – for example, by calling them to let them know a flight has been delayed or cancelled before they've left for the airport and letting them know their options.

to read more, visit: http://www.cioinsight.com/c/a/Case-Studies/Southwest-Upgrades-Customer-Service-420768/