The Brands That Travel web site recently spoke with Teresa Laraba, our Senior Vice President of Customer Service, about the following topics:
·How the Southwest corporate culture has changed over time (2:27)
·The unique way Southwest manages its culture across 68 locations (6:40)
·The reality series "Airline," and the outcome of Southwest's participation (11:01)
·Her opinion on the new DOT 3-hour tarmac regulation (12:39)
·The role social media and real-time communication plays in customer service (14:10)
·Her experiment with assigned seating and the customer reaction (18:17)
·The Traveling Five (20:30)
Click on the link above to listen.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Customer Service | FAQ
Save big on travel each week. Sign up
Discussion Forum and Stories
Indicates external site which may or may not meet accessibility guidelines.
Southwest Airlines Co. All Rights Reserved. Use of the Southwest websites and our Company