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Star of the Month: July 2013

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Seventeen years ago, Armando Cavazos had no idea that a flight on Southwest Airlines would change his life forever. As a Passenger, he was so touched by the LUV and passion shown by the Inflight Crew that he started to dream about becoming part of the Southwest Family. Today, Armando is living his dream as a Southwest Flight Attendant. He has spent the past 13 years providing Customers with the Legendary Customer Service for which Southwest is renowned.

Armando Cavazos

Armando’s favorite thing about Southwest is that each day brings something different: different people, different cultures, and even different languages. One of his most treasured Southwest memories involves an elderly Customer who was sitting alone in the baggage claim of Houston’s Hobby Airport. She was in a wheel¬chair and had a worried look on her face. Armando walked over to see if he could assist her. She handed him a note that explained that she only spoke Spanish and was waiting for her family to pick her up. Armando, who speaks both Spanish and English, was able to reassure the woman. He stayed by her side, calming her nerves and keeping her company until the family arrived. For Armando, treating Customers like family members is what Southwest Customer Service is all about.

When he’s not connecting with Customers on the ground or in the sky, Armando enjoys exploring new cultures, tasting new foods, and visiting his favorite hot spots in New York City. Armando likes to meet his family in the Big Apple for a delicious meal at Birreria, their favorite restaurant in Manhattan’s Eataly marketplace. As an inveterate “foodie,” Armando always makes a point of discovering the best restaurants wherever he travels.

Everyone who works with Armando appreciates his positive attitude, adventurous spirit, and huge heart. Southwest’s exceptional Customer Service can be traced to dedicated Employees like Armando, and we are proud that he is part of our Southwest Family!

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I LUV this story! Like Armando, I am smitten with the LUV of Southwest Airlines. I fly SWA frequently, and the inflight crew excites me overtime about the possibility to be a part of their family. It was on one of my cross-country flights, that two flight attendants began to recruit me and I have not stopped thinking about the possibilities since. I am excited for the opportunity to apply when external openings are posted again! I hope to one day live my dream, like Armando! What an inspirational story! Lauren Brown
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Thanks, Lauren and Good Luck!