Skip to main content

Southwest Airlines Community

Teresa Laraba on Customer Service

Not applicable
[asset|aid=240|format=image|formatter=asset|title=RBRiPodLogoSmall.gif|width=180|height=179|resizable=true|align=right]Teresa Laraba is our Senior Vice President Customer Services. On this episode of Red Belly Radio, find out how she spends her days and what keeps her up at night. Part of this show is a recording of a Customer call after his flight was delayed. But he wasn’t calling to complain, he was calling to thank.

It seems our Customer Relations people were on top of things (as usual) and reached out to all of the passengers on that flight to apologize. The Proactive Customer Service Communications Team does this exact thing every day! Oftentimes, it is something very simple keeps people happy.