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Thanks Southwest for Taking Care of my Daughter

New Arrival

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My 15-year old daughter flew alone for the first time last week after visiting her grandparents on the West Coast. She was traveling from Portland, OR, to Pittsburgh, PA, with a connection in Denver. Since this was her first time flying alone, I enlisted the help of a friend in Denver in case of emergency. Her flight was diverted to Salt Lake City, UT, due to storms in Denver and she missed her connection.

 

Before she landed in Salt Lake City, Brian Biggs from Southwest in Denver called me to tell me SWA_20160906_DMBS8_SYS_Digital_Sale_ Sept_FinalDays_300x600.jpgwhat was happening and how they were going to take great care of her when she eventually arrived in Denver. He offered her dinner that night, breakfast the next morning, a female chaperone-supervisor and a safe place to sleep. He re-booked her flight for the next morning.

 

When she arrived in Denver, everything was set. The chaperone-supervisor, Claire,came to the gate to get her.  They went to dinner and then Claire took her behind the scenes at Southwest in Denver. She got to see the flights coming in and out and unload/load a plane which was very exciting for her. Claire gave her a safe place to sleep (with a lock on the door), and then the next morning escorted her breakfast and her flight. 

 

I never had to deploy my friend to take care of my daughter since Southwest took such great care of her from start to finish. I had no idea they would do this and they highly exceeded my expectations. She arrived safely in Pittsburgh the next day. Thank you so much for turning a bad situation into a great one and for confirming for me and my family why we always fly Southwest over other airlines.

5 Comments
New Arrival

I also love SOUTHWEST and so glad they kept our friend safe! I won't fly any other airline.

New Arrival

Great to know that Southwest is consistent in the care of young travelers.  Way back in 1976, my sister and I traveled alone from Dallas to Midland when we experienced terrible weather.   Our flight had to be diverted to Lubbock where we had a very late dinner and spent the night in a hotel with two of the female flight attendents.  This was scary for 10 and 13 year olds but the Southwest team made it as exciting as possible.  Way to go Southwest...my much preferred airline for over 40 years! 

New Arrival

You are most welcome! Hannah was an amazing kid to hang out with. She was so funny and game for anything. I really enjoyed my time with her. Come visit us again in Denver, Hannah!

New Arrival

That's most definitely the Southwest Spirit at work.  I love being a part of the Southwest family!

New Arrival

How does an escort work for a 15 year old young traveler?