There were a few new faces on the Southwest Teams at Baltimore and Denver International Airports this week as we hosted Trading Places events with a few players from the Baltimore Ravens and the Denver Nuggets.
The Ravens football players, cheerleaders, and the mascot (Poe) spent some time at BWI interacting with Customers and Employees and making it a fun atmosphere for everyone. In Baltimore, it was standing room only as the crowd gathered in the gate area to watch Ravens Cornerback Jerraud Powers and Guard John Urschel learn how to be Ops Agents for a day. They handled their new plays, like making boarding announcements and taking boarding passes, like true pros, even catching on so quickly that they had time to stop and take selfies with Customers as they boarded their flight to Las Vegas.
In Denver, it was a full court press as the Denver Nuggets basketball players traded places with our MVP Employees. Point Guard Emmanuel Mudiay and Small Forward Danilo Gallinari braved the snow to help load bags into the aircraft and get a flight to Newark pushed back. They also made boarding announcements, took boarding passes, and brought in Rocky the Mascot and Nuggets dancers to celebrate with our Customers in the gate area.
At Southwest Airlines, we know that operating our airline is the ultimate team sport—we all work together to provide friendly and reliable Customer Service—and we were proud to bring in a few new team members this week to let them try their hand at working the operation.