I recently saw a great video of Southwest Airlines Operations Agent Joe Perirra working a delayed flight from PHX (Phoenix, AZ) to AUS (Austin, TX). I think that Joe went way above and beyond to entertain the Customers on this flight.
Click here, if you would like to watch the video. It is a bit long, about 20 minutes I think, but Joe is hysterical, and the Customers loved it!
Tell us about a time when you experienced GREAT Customer Service from a SWA Employee.